Website Hyundai Automotive South Africa
About Hyundai Automotive South Africa in partnership with Motus Corporation will ensure that the needs of all our customers are met and that the highest level of service is provided. Hyundai SA will ensure that every aspect of the motor ownership experience is in place; from the purchase, to servic… read moreing and parts availability. Many of the Dealerships in the Hyundai network have a long and well respected history in the motor trade and the dedication and expertise that have brought them to these positions will undoubtedly form the foundation for customer care in the future. Since inception, Hyundai SA has established a network of over 110 dealerships in Southern Africa, including Namibia and Botswana. Hyundai has a wide range of products and have a particularly good name for maintaining high customer service standards. Hyundai was founded in 1946 in Seoul, Korea. The name ‘Hyundai’ literally means ‘Modern era’, and from the very start the company quickly adopted a passion for progress which has been our hallmark ever since. In less than 50 years, the Hyundai group has become a world leader in building everything from ships to microchips, including consumer electronics, oil rigs and massive infrastructure projects. We even have our own steel blast furnace to process raw materials, many of which come from Australia, which provides enhanced quality control over our products.
Job Description
Job Title: Administrator: Service Advisor
Location: East Region
Company: Hyundai
We are seeking a dedicated and organized individual to join our team as an Administrator: Service Advisor. The successful candidate will be responsible for assisting with administrative tasks related to the service department and providing excellent customer service to clients.
Key Responsibilities:
Greet customers and provide them with information about services offered
Schedule appointments for customers and technicians
Answer phone calls and emails in a timely manner
Maintain accurate records of customer interactions and service appointments
Provide quotes and estimates to customers for service work
Handle customer complaints and concerns in a professional and diplomatic manner
Collaborate with technicians to ensure that service appointments run smoothly
Conduct follow-up calls to ensure customer satisfaction
Requirements:
High school diploma or equivalent
Proven experience in a customer service role
Strong communication skills, both verbal and written
Excellent organizational skills and attention to detail
Ability to multitask and prioritize tasks effectively
Proficiency in Microsoft Office applications
Knowledge of automotive service and repair terminology is a plus
Apply via company website ( N / A ) or
hyundaisa.simplify.hr