Technical Helpdesk Operator Firmware Engineer Product Owner Sales Representative (Yale/Retail) – Gauteng

  • Full Time
  • KwaZulu-Natal
  • Applications have closed

Website ASSA ABLOY Group

Established in South Africa 21 years ago, ASSA ABLOY, South Africa is part of the international Swedish giant, ASSA ABLOY, global specialists in the manufacture and supply of secure, safe and convenient door opening systems and entrance solutions for a wide range of applications. The impressive, s… read moretate-of-the-art range of locks, keyless locking mechanisms, access control, door automatics and door hardware meet increasingly complex demands across diverse market sectors including hotels, hospitals, universities, schools, airports, corporate environments, and homes as well as government facilities such as police stations, courts, correctional institutions, the defense industry, office parks and warehouses. Black Economic Empowerment (BEE) ASSA ABLOY is committed to the principles promoted by the Employment Equity Act as well as to implementing the principles of empowerment and transformation throughout the organisation. In line with the policy laid down by Government, ASSA ABLOY lodged its 5-year BEE plan and has recentlysatisfactorily passed inspection by the inspector confirming that ASSA ABLOY South Africa is well on its way to empowering staff and achieving management structure more representative of the demographics of the areas in which we operate Do you require our BEE Certificate? Quality & Standards ISO9001 SANS1533:2014 SANS4:2008 ISO14001 Health & Safety Certificate PSIRA Social Responsibility ASSA ABLOY supports various local charities with the sponsorship of products for educations, shelters, HIV/Aids villages, previously disadvantaged homes and projects which require locking products to provide a safe, serure and supportive environment to those in need. AAAMSA ASSA ABLOY is a member of The Association of Architectural Aluminium Manufacturers of South Africa (AAAMSA) which was founded by eight companies in July 1974 to foster trade and commerce in relation to those persons associated in the manufacture and installation of architectural aluminium structures. Its main objective is to promote commercial and group interest. Currently the AAAMSA Group administers, beside the architectural aluminium industry, the glass, ceiling and partitioning and insulation industries represented by the following Associations. LASA ASSA ABLOY is a member of the Locksmiths' Association of South Africa which is the representative body for the locksmithing industry in the country, with branches in the Eastern Province, Free State, Gauteng, KwaZulu Natal, Northern Province and Western Cape. The members of the Association are governed by a Code of Ethics. 176 Progress Road, Technikon, Roodepoort, Johannesburg, 1724

PURPOSE OF THE ROLE

Provide first-line technical support for all IDS & Amecor-manufactured and distributed products, including security systems, communicators, CCTV, and access control solutions. The role involves resolving customer queries, allocating products, and ensuring a high standard of service delivery.

RESPONSIBILITIES / ACCOUNTABILITIES
Key Responsibilities

Handle incoming technical support calls professionally and efficiently.
Respond to email queries promptly and accurately.
Allocate security products to customer profiles based on invoicing.
Maintain clear and courteous communication with customers.
Deliver exceptional technical support across all IDS products
Ensure accurate and timely communication with customers
Stay up to date with new product developments and features

PROFESSIONAL QUALIFICATIONS/ EXPERIENCE
Qualifications:

Grade 12 (Matric)
Reliable transport to and from work
Experience in technical support (telephonic or on-site)

KEY COMPETENCIES / PERSONAL ATTRIBUTES

Strong communication and customer service skills
Proficiency in MS Office and email platforms
Basic IP networking knowledge
Familiarity with troubleshooting principles
Experience in the security industry is advantageous
Presentable and professional demeanour
Ability to follow instructions and work independently

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Apply via company website ( https://www.assaabloy.co.za ) or

 

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