Website G4S
WHO WE ARE G4S is the world’s leading international security solutions group, and the largest provider of integrated security solutions in South Africa. Offering far more than commodity products and services designed for security, G4S harnesses the power of technology to offer customers end-to-… read moreend security and cash solutions. In South Africa, we are one of the largest private sector employers, providing employment to 15,000 screened, security vetted and highly trained personnel countrywide. We specialise in outsourced business processes and facilities in sectors where security and safety risks are considered a strategic threat. We use our global expertise and our local knowledge in the assessment and management of security and safety risks for buildings, infrastructure, materials, valuables, people and society. We develop long-term strategic partnerships with customers in key sectors where we can help them to deliver their own business objectives through either increasing their revenues, reducing costs, managing risks, protecting critical assets or improving their service delivery to the customers they serve. We do this by understanding the environments in which our customers operate, the pressures they face and the things that matter to them most.
Job Overview:
We are seeking a skilled and proactive individual to join our team as a Field Technician. The successful candidate will be responsible for the installation, maintenance, and repair of Automated Banking Machines (ABMs) and docking stations.The ideal candidate will be a self-motivated professional with a strong track record of adhering to company policies, implementing best practices, and demonstrating sound judgement in achieving organisational goals. A clear understanding of the critical role that technical support plays in business performance is essential. The role demands a results-oriented individual who aligns with the values of the company.
Key Responsibilities:
Installation and Maintenance Management
Conduct installations and de-installations of ABMs.
Provide on-site training to clients on newly installed ABMs.
Install and maintain docking stations.
Apply necessary upgrades and modifications of ABMs.
Operational Efficiency
Ensure timely response to client service requests.
Maintain high standards of workmanship.
Complete service-level agreements (SLAs) as per contractual obligations.
Properly maintain and manage company-issued equipment.
Retrieve faulty canisters from cash centre for service and repair.
Perform scheduled maintenance in accordance with SLA requirements (98% compliance per vendor).
Accurately log all service activities using the call-logging system (Journey) for tracking, billing, and performance metrics.
Client Satisfaction and Retention
Ensure ongoing customer satisfaction through effective training and support on all devices.
Customer Service Delivery
Provide on-site technical fixes as required.
Respond to technical call-outs within SLA timeframes.
Be available to work extended hours as operational demands require.
Health and Safety Compliance
Actively contribute to the development, implementation, and review of branch, regional, or national safety plans.
Participate in company safety initiatives including meetings and toolbox talks.
Report and follow up on all safety incidents promptly.
Adhere to workplace safety policies and procedures.
Attend mandatory safety training and refresher sessions.
Ensure appropriate use of personal protective equipment (PPE) at all times.
Ideal Candidate:
Qualification & Technical Experience Required
Grade 12 / NQF Level 4.
A valid drivers license.
Must have at least 2 years experience as a Field Technician or in a related field.
Trade test.
Electrical skills.
Technical skills.
Skills and Attributes
Delivering great customer service.
Sharing and cooperating.
Dealing with challenging circumstances.
Understanding the organizational environment.
Attention to detail.
Work under pressure.
Apply via company website ( http://www.g4s.co.za/ ) or
careers.g4s.com