Website Sun International
The Sun International brand has a proud legacy in the gaming, hospitality and entertainment sector. Its superior hotels and resorts portfolio makes it a recognized premium brand. The Sun International Group has a diverse portfolio of assets including world class five star hotels, modern and well loc… read moreated casinos, and some of the world’s premier resorts. Our destinations offer experiential luxury, enduring quality and incredible adventure, supported by an authentic dedication to personal service. Today, Sun International is one of Africa’s largest tourism, leisure and gaming groups and operates or has an interest in a total of 18 resorts, luxury hotels and casinos. Our entry into Latin America began in Chile in 2008 and has been a success story for the Group, giving us the track record and confidence to look for more opportunities that offer gaming opportunities in the region. Sun International’s Latin American portfolio (Monticello Grand Casino in Chile, the Ocean Club Casino in Panama and the Sun Nao Casino in Colombia) has now been merged with the casino and hotel portfolio of Chile-based leader in the gaming and entertainment industry, Dreams SA, making it the largest gaming company in Latin America with operations in Chile, Peru, Colombia and Panama. Our approach has been to differentiate our hotels, resorts and casinos in architecture, service, experience, location and the mix of entertainment and activities. Creating lasting memories for our guests and customers is a core part of our DNA. We’ve created some the world’s most iconic hotels from The Palace of The Lost City at Sun City to The Table Bay Hotel in Cape Town. The creative architecture of these properties and the blending of their designs with their local environment make each property unique. We are committed to the development of all our employees and we make sure that equal opportunities and economic empowerment form the backbone of our human resource practices. 6 Sandown Valley Crescent, Sandton Gauteng, South Africa
Main Purpose of the job:
The Gaming Technical Manager has the overall responsibility and accountability for leading and managing the gaming technical operations for the business unit in line with gaming regulations, legislative requirements and company standards
Duties and responsibilities include:
Understand the Group Technical planning and delivery strategy and align Unit strategy
Conduct SWOT analyses and feasibility studies
Develop strategic objectives for the Unit’s gaming technical deliverables
Facilitate the management and achievement of milestones of deliverables
Understand and integrate leading trends and technology with regards surveillance and security practices
Conduct a risk analysis of the business unit areas with regard to internal and external risk and compliance management
Manage and allocate people and operational resources
Align practices with EE, SD and procurement transformation strategies which contribute towards BBBEE targets being achieved for the property
Act as a Subject Matter Expert on gaming technical issues for the unit
Oversee the development and availability of gaming technical standards and processes at a unit level – ensuring they are updated and communicated
Integrates Group standards into Unit Operations
Monitor and align practices with new legislative compliance, gaming regulation requirements and security protocols
Implement sufficient control measures (including systems and processes) & checks within each department to mitigate any risk to the business.
Conduct weekly walkabouts of work areas, both front of house and back of house areas to monitor compliance
Conducts control self-assessments
Ensure all staff are trained and found competent against job requirements
Works with internal stakeholders (surveillance, security and internal auditors) to identify risk areas and address these
Identifies product performance and makes recommendations to address opportunities and gaps
Build a business case to motivate gaming enhancements and obtain stakeholder buy-in
Compile and co-ordinate plan for the execution of new projects and machine moves
Implement and manage approved projects in line with timelines and budget
Measure and conduct post-mortem feedback on the implementation of new projects
Shares unit successes with other operations
Complete the following reports in line with relevant requirements:
Gaming Board reports
Investigative/ Audit Reports
Monthly Financial Review reports
Risk Reports
Month end reports
FIC reporting
Provides direction and support to management and employees with regard to surveillance, compliance and security policies, procedures, initiatives and innovations
Provides motivation and leadership to promote positive working relationships and employee relations within the department
Track, measure and enhance employee engagement
Identify and manage training, coaching and development requirements in line with strategic plans, e.g. skills shortages, succession plans, talent to build a solid talent pipeline
Manage internal communication and development interventions to ensure competence levels of staff meet operational level requirements (right fit for the job)
Source and Select talent as per EE plan
Drive the employee value proposition
Performance Management and coaching of reporting managers to ensure KPA’s are achieved
Facilitates a performance management culture
Financial Management for the Unit Gaming Technical function including:
Budget
Cost management
Capex
PIP and forecasting
Financial reporting for the function
Develops standards on the customer experience for gaming technical in line with the unit strategy and customer value proposition
Deals with escalations / complaints effectively and efficiently to resolution
Be available on the floor to interact with VIP punters and guests when required
Enable staff that interact with the customer telephonically or in person to provide quality customer experience standards.
Monitor the customer experience offered by the team and address gaps
Informs department / staff of information required to perform the duties in the gaming technical operations effectively
Communicates department’s objectives, standards and operating procedures to internal and external service providers as per SLA
Liaises with marketing department to understand needs and make recommendations with regards technical promotional tools and application designs
Manages the relationships and costing with vendors and suppliers
Communicates any special guest requirements to other relevant operating departments
Provides feedback and reports back to Unit management on the performance and challenges within the gaming technical environment
Provides feedback on operations to management team on initiatives, performance, concerns, etc.
Consult with stakeholders and provide feedback to necessary parties
Provides direction and guidance on risk management to internal stakeholders
Train and coach Business units to deliver the gaming technical objectives – legislative requirements, GB updates, leading practice in gaming technology, etc.
Requirements
Minimum requirements (Education and Experience)
N4 with a trade (prior 1992)
T3, S4 or equivalent (Light Current)
Minimum of 3 years’ experience in Gaming Technical shift management position
Meets the requirements for a key Gaming License
Skills and competencies
Motivating others / gaining co-operation
Decision-making
Problem-solving and designing equipment, systems
Training; coaching; keeping abreast of new developments in field
Planning and organization
Analyzing / Diagnosing product performance
Reviewing – Assessing feasibility; assessing compliance; efficiencies
Appraising / Developing Others including evaluating for recruitment, performance, coaching and training
Controlling people and non-people resources
Gaming Product performance methodologies
Gaming equipment repair, care and maintenance
Gaming Compliance Procedures
Financial management
Proficient Computer Skills – MS Office; EGS
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Apply via company website ( https://www.suninternational.com/ ) or