Website TWK Agri
Agricultural company with Head-Office in Piet Retief, Mpumalanga, South Africa with interests in the Forestry, Agricultural Trade, Grain, Mechanisation, Financing, Insurance and Motors & Tyre industries operating mainly in the Mpumalanga and Kwazulu-Natal provinces. 11 De Wet St, Piet Retief, 2380, South Africa
Job Description
TWK Agri has the following vacancy available: Corporate Client Relations Officer within the Corporate Services division at Piet Retief, Mpumalanga.
Job Summary
This role involves delivering exceptional customer service by managing onboarding processes, gathering feedback, and driving continuous service improvement. The Corporate Client Relations Officer will actively visit clients, to understand their experiences with TWK, identify challenges, and provide solutions.
This role will also support customer education, strengthen stakeholder relationships, and contribute to business growth through effective lead generation and service excellence.
Responsibilities and Duties
Develop and maintain positive relationships with key customers across the group, including regular on-site visits to understand their needs firsthand
Act as the main point of contact for escalated customer issues and ensure timely resolution
Ensure a customer-first approach across all divisions, focusing on client satisfaction and retention
Manage the resolution of customer complaints quickly and effectively, taking proactive steps to prevent recurring issues
Monitor service delivery standards to ensure consistency across the TWK group
Plan and implement service improvement initiatives based on insights gathered directly from client interactions
Serve as a communication channel between customers and internal departments, ensuring client needs are effectively represented
Collect, analyse, and present customer feedback to management, highlighting opportunities for improvement and innovation
Develop communication strategies with the Communications department to inform customers about new products, services, and company initiatives
Collaborate with TWK representatives, marketing, operations, and product development teams to align customer needs with business objectives
Ensure consistent branding and messaging across all touchpoints
Support multiple business units within the TWK group in handling customer-specific projects
Analyse trends in customer issues and recommend improvements
Travel to client locations to gain firsthand insights and build trust
Provide management with actionable insights for decision-making, derived from both data and direct client engagement
Qualifications and Skills
Degree/diploma in Business, Marketing, Customer Service, or related field
Proven experience in customer service, preferably within a corporate or client-facing environment
Strong interpersonal, problem-solving and relationship building skills
Excellent communication, presentation, and negotiation skills
Ability to identify opportunities for improvement and implement practical solutions
Passion for delivering exceptional customer experiences
Bilingual (Afrikaans & English)
Valid Driver’s License (Code 08)
Willing to travel
Closing Date 09 January 2026
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Apply via company website ( http://www.twkagri.com ) or