Website PERI
With a turnover of € 1,846 million in 2022, PERI is one of the largest manufacturers and suppliers of formwork and scaffolding systems. With around 9,100 employees and well over 160 warehouse locations in more than 65 countries, the family-owned company with headquarters in Weissenhorn (Germany) s… read moreerves its customers with innovative system equipment and comprehensive services relating to all aspects of formwork and scaffolding technology.
Role Scope
Ensure a positive customer experience through the professional and accurate preparation, fulfilment, billing of customer projects.
Lead order processing to adequately support customers, sales, engineering, and logistics.
Execute order management activity in accordance with PERI guidelines and OTC process.
Ensure the best possible customer service through professional customer interaction.
Ensure compliance with Group Directives and company policies.
Key Responsibilities / Objectives
Asses continuty between contract, offer and PSD order
Process order changes in PSD with status updates to relevant departments.
Adherence to commercial standards and processing guidelines.
Co-ordinate with client and Sales Engineer following order execution for full preparation of order processing (i.e., delivery timeline, delivery priorities).
Ensure accurate detailed information on documentation (e.g., cutting of tie rods, pre-assembly).
Revise picking list for delivery and ensure continuity with discounts and rental rates.
Initiate transport DTR process for customer deliveries for both PERI Fleet and forwarding agencies.
Timeously processing of sales, sales from rental and CaRe invoicing.
Actively manage pending orders on PSD with feedback to the sales department.
Check summary rental control prints weekly and action accordingly.
Co-ordinate with Customer / Sales Engineer and site supervision team to proactively plan rental returns and maintain accurate rental return dates in PSD to improve data quality for material planning / design process.
Execute jobsite closing actions in consultation with relevant departments.
Accurately upload all customer documentation onto electronic filing system.
Accurately capturing of stock counts during all stock takes.
Weekly PSD house- keeping functions must be maintained.
Provide support to all administration team members when required.
Be the business excellence ambassador to ensure continuous improvement of PERI’s service delivery and competitiveness in the market, whilst maintaining strong customer relations.
Qualification / experience requirements
Bachelor’s degree or minimum 3 years of relevant work experience
Professionalism
Experience in customer service
Continuous improvement focused
Fluent in Englis
Apply via company website ( N / A ) or
jobs.peri.com