Website Talksure Pty Ltd
Talksure is a fast paced, growing Financial Services Provider offering a range of insurance and non-insurance products for the South African market. These products include some of the country’s most recognisable brands including exclusive relationships with Tracker and a range of South African pr… read moreoducts. Further to this we offer Constantia Underwritten Medical Gap Cover, as well as our own unique personal security brand 24/7 ASAP which we are forecasting as a significant growth area.
Purpose of the Role:
The Strategic Account Manager will manage and grow key strategic accounts for our app, driving user acquisition, revenue growth, and client satisfaction. This role involves strategic planning, cross-functional collaboration, executive-level communication, and coordinating multiple departments to enhance account performance and operational efficiency.
Key Responsibilities:
Develop and execute strategic account plans to drive app adoption, engagement, and revenue growth.
Manage relationships with key clients and stakeholders; conduct regular business reviews and identify expansion opportunities.
Implement data-driven strategies to optimize account performance and exceed targets.
Conduct strategic client meetings and deliver tailored app solutions.
Identify partnership, collaboration, and promotional opportunities to increase app visibility and downloads.
Collaborate with Marketing, Product, and Customer Success teams to integrate client feedback into app features and services.
Report to Executive Committee (Exco) on account performance, strategic initiatives, and key development areas.
Coordinate relevant departments to ensure seamless execution of client initiatives and app projects.
Analyze client accounts to identify development areas and propose actionable growth strategies.
Monitor market trends, competitor apps, and industry developments to inform account strategies.
Qualifications and Experience:
Bachelor’s degree in Business, Marketing, Sales, or related field.
3–7 years’ experience in strategic account management, digital account management, or key client management.
Proven track record in driving growth in digital products or apps.
Experience communicating and reporting at executive level (Exco).
Strong analytical, communication, negotiation, and interpersonal skills.
Experience collaborating with product, marketing, and operational teams in a tech or app environment.
Skills and Competencies:
Strategic planning and execution
Client relationship management
Executive-level communication and reporting
Cross-functional collaboration and departmental coordination
Data-driven decision-making
Problem-solving and conflict resolution
Project and time management
Proficiency with CRM systems, analytics platforms, and reporting tools
Key Performance Indicators (KPIs):
Revenue growth and achievement of app-related sales targets
Account retention and client satisfaction rates
Increased app adoption and user engagement from key accounts
Successful implementation of strategic account plans
Effective collaboration with internal teams and partners
Identification and development of key areas for account and operational improvement
Clear and actionable reporting to Exco on account performance and strategic initiatives
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Apply via company website ( http://www.talksuresa.co.za ) or