Website First Technology
First Technology, established in 1983, is a wholly owned subsidiary of the First Technology Group (FTG), with branches in every major business area in South Africa. This allows us to provide our customers with the same comprehensive range and level of service excellence, regardless of where their bu… read moresiness operations are located. First Technology is structured to give all our customers access to a consistent range of managed technology solutions and services around the country. These include: Managed Solutions: • Storage • Virtualisation • WAN Optimisation Additional Solutions: • Microsoft Services • Software Asset Management • Mobile Device Management • Technical Services • Infrastructure • Converged Communications and PBax systems • Networking Services • Cloud Services • Managed Print Services • IT Rental Finance Our Team – We maintain one of the largest teams of expert technical personnel in the country. Many of our engineers have internationally recognised qualifications to ensure we exceed our service level agreements. Our team is dedicated to providing innovative solutions that are focused on your needs and expectations whilst ensuring a good return on investment, allowing you to focus on your core business more effectively. Our Partners – Our internal resources are supplemented with strategically selected business partners and vendors. Our tailored solutions are backed up with business partners and vendors of the highest calibre. 1st Floor, Block D, The Estuaries Century Avenue, Century City, 7441
Role and Responsibilities
Have a senior level of experience and understanding in the following services:
Microsoft Windows for Endpoints
Microsoft Office
Microsoft Office 365 Suite
Desktop and Laptop hardware fundamentals
Have a mid-level of experience and understanding in the following services:
Mimecast
Anti-Virus
Microsoft Active Directory On-Premise
Have an entry-level experience and understanding in the following services:
Microsoft Group Policy
Microsoft Azure Active Directory
Network – Firewall, Switches, Access Points, Routers and Controllers
Network – WAN and LAN fundamentals
Third-Party Applications (Not Limited To) – Exclaimer, Code 2, Sage, M-Files
Have the ability to perform the following functions:
Be a technical escalation point to resolve incidents which lower tiered Engineers are unable to
Be a mentor to lower tiered Engineers
Ability to write Work Instructions and Standard Operating Procedures for common tasks
Work within a Service Desk ticketing application and ensure that tickets assigned to you are communicated on and resolved with SLA
Assist Operations Managers with technical queries when needed
Be willing to work unscheduled overtime if required
Qualifications and Education Requirements
Grade 12 – Required
A+ and N+ – Required
Microsoft 365 Certified: Endpoint Administrator Associate – Beneficial
Bachelor’s Degree in Computer Science or Information Technology Diploma – Beneficial
Preferred Skills
Excellent verbal communication
Excellent written communication by following email etiquette best practice
Ability to work independently and unsupervised
Ability to work in a multi-tenanted environment
Ability to work with other Business Units and Vendors with the primary goal being providing exceptional service to the customer
Interest in wanting to keep abreast of technology in the IT industry
Interest in wanting to keep obtained certifications updated and willing to certify in new technologies in accordance with the business strategy and personal roadmap
2-3+ years of experience in a similar technical role
Apply via company website ( http://www.firsttech.co.za ) or
firsttech.simplify.hr