Website IIE Rosebank College
For over 60 years Rosebank College, a brand of the Independent Institute of Education (The IIE) since 2005, has delivered quality tertiary education to students across South Africa. Situated in the bustling centre’s of the country’s cities, Rosebank College embraces the same vibrant environment … read morewhich allows over 14 000 students to connect with the heart of the institution. The Independent Institute of Education’s official prospectus is available on www.iie.ac.za and on the library webpage. Information in this prospectus takes precedence over other programme and qualification information provided.
Duties & Responsibilities:
Client Liaison & Communication
Manage student queries via IIE RC assist as an agent.
Resolve or assist with queries or requests on IIE RC Assist.
Sustain relationships with external service providers.
Escalate queries / requests within the campus communication.
protocol and ensure effective information sharing / referral.
Capture and update student notes on SIS
Academic Admissions and Delivery
Attend and assist in departmental meetings.
Process academic queries / requests to ensure timeous feedback; i.e. intercampus transfers, academic credits, subject rewrites, special assignment requests, results.
Ensure admission criteria requirements are met
Review Assessment Timetable in conjunction with Academic
Operations Officers.
Assist with physical exam scripts (courier and control for
retrieval and marking)
Academic Administration
Manages the administration of student data on SIS.
Manages deadlines for completion of data / spreadsheets for reports.
Documents academic query / request processes and outcomes.
Compiles graduation lists in conjunction with Academic Operations Officers.
Assist campus management and National with graduation.
Reviews assessment timetables in conjunction with Academic Operations Officer.
Allocate Lecturers and students to respective groups.
Assist with student and lecturer’s orientation.
Assist with student letters
Assist the team during all Internal and external audits
Complete all operational administration duties / tasks as delegated by Managers.
Managed specific tasks as delegated by the manager
Compliance – policy implementation
Report deviations via academic query to the management.
Give input on the annual policy review process.
Minimum Requirements:
Qualifications: Advanced Certificate / Diploma / Occupational Certificate Level 6 (NQF Level 6)
Experience: Administration and customer services experience 2-3 Year(s)
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