Website Santam Insurance
Santam Limited is the largest short-term insurer in South Africa, with a market share in excess of 22%, providing short-term insurance products through broker networks and direct sales channels. The company was established in 1918 and offers personal, commercial, and corporate insurance solutions. S… read moreantam is a subsidiary of Sanlam Limited and has been listed on the Johannesburg Stock Exchange (JSE) since 1964. 1 Sportica Crescent Tyger Valley Bellville, 7530
The role
Santam Client Solutions – Direct is looking to hire a well versed Senior Sales Team Leader to join the team. This is a permanent opportunity based at the Hill on Empire, Parktown office.
What will make you successful in this role?
Builds and maintains a high performing team which consistently delivers a “Wow” customer experience in terms of care, professionalism, knowledge and contact resolution
Facilitates the sharing of best practice across teams to enable the delivery of high performance and the enhancement of the customer experience.
Inspires, leads, engages, coaches, develops and motivates a team of dynamic and successful customer-facing agents to deliver the best service in the insurance industry.
Manages people related matters i.e., attendance, absence and attrition within the team to ensure service level contributions are met/exceeded.
Manages and improves performance by focusing on strengths in staff performance as well as development areas to identify causes and issues and to work on addressing gaps.
and/or through written correspondence
Ensure efficiency of service productivity and performance in the contact centre through the achievement of agreed quality assessment ratios and turn-around times.
Improve customer satisfaction, experience and insight.
Manage own development to increase own competencies.
Deliver exceptional customer service that exceeds customers’ expectations through proactive, innovative and appropriate solutions.
Ensuring achievement of underwriting and profitability objectives through internal processes.
Maintenance of expert knowledge on specific products, pricing, application procedure, processing and timelines in order to drive and achieve relevant product and service targets.
Qualification and Experience
Completed Matric (Grade 12 or equivalent)
5 – 7 years’ people management experience
5 – 7 years’ experience in an operational environment (preferably within the short-term insurance industry)
NQF Level 4 in short-term Insurance related qualification
FAIS compliance with credits in personal lines or commercial
Knowledge and Skills
Drive Sales targets
Coaching and Motivating Team
Quality Auditing
Managing Compliance
Reporting and communication
Management of employees
Building High Performance Teams
Personal Attributes
Directs work.
Decision quality
Interpersonal savvy
Organized and Plans Effectively
Resilience
Pays attention to detail.
Apply via company website ( http://www.santam.co.za ) or
careers.sanlamcloud.co.za