Website Vodafone Global Enterprise
Vodafone Global Enterprise is part of the Vodafone Group, dedicated to simplifying the management of global communications for the world's largest multi-national companies. Specialists in enterprise mobility, Vodafone Global Enterprise focuses on implementing mobility strategies and solutions tailor… read moreed to the needs of global corporations – enabling them to focus on their core business With over a billion people spread across over 50 countries, Africa is developing at an unprecedented rate, The GDP of the continent is expected to hit $2.6 trillion by the year 2020. This expansion is matched by the growth in mobile subscribers. These have increased by some 20% each year over the past six years, with over 75% penetration and more than a billion subscribers expected by the end of 2016. Many global businesses are now firmly established across the continent and are taking advantage of the many opportunities for expansion. By helping businesses manage the complex business challenges that exist in Africa, we are helping to transform the way the region’s businesses participate in today’s fast-moving global economy. midrand south africa
Role Purpose/Business Unit:
Help Vodacom become the preferred partner of all SME businesses in their digitalization and transformation journey by providing leadership and hands-on direction to a cross-functional team of Product, Customer value management and Sales members to deliver relevant, market-leading propositions.
As Vodacom, we know the significant contribution SMME’s make to the economy and the important role these businesses play in the sustainability of our country and continent. To provide better support and enablement to this unique and diverse segment of customers, this role will be responsible for shaping the strategic direction of this segment across our enterprise and financial services business units as well as drive the prioritisation of initiatives that will enable us increase our market share in the mobile, beyond mobile and financial services categories we compete in.
The successful candidate is a customer obsessed and commercially savvy individual that thinks strategically and executes effectively. Required to lead the impact assessment of market trends, activity across a diverse competitive landscape and our business strategy, they must have the ability to translate data and insights into customer level execution plans with ease. Since the businesses within the SME segment are more mature, candidate must be a seasoned professional with extensive B2B knowledge.
They must be able to work well independently, as part of a team, or create high-performing cross-functional teams necessary to deliver against our strategy. Since this is a relatively “new” area, they must be able to navigate ambiguity and be comfortable to challenge the status quo across business units and support areas.
This role will require establishining strong working relationships with the direct and indirect distribution channel for SME value propositions and products roll out.
Your responsibilities will include:
Market Research & Testing
Understand customer needs, preferences, and pain points
Deep research/understanding of what motivates customers to choose one proposition over another (Focus Groups, Secondary Data, etc.)
Gathering data on market trends, competitor propositions and industry dynamics.
Test proposition in the market with customers
Conducting POC’s and fine-tuning propositions
Support in market development and assist sales in selling the first few units in market
Value Propositions Management
Based on customer insights/needs, design and implement the proposition in line with SME business strategy and sub-segment.
Ensure that each proposition highlights its unique differentiation, benefits and advantages
Grow the SME business market share by sub segment (micro, small, medium), in performance and revenue, by product/channel vs. budget
Customer NPS by subsegment
Drive revenue growth and market penetration together with the respective distribution channels to meet PNL targets.
Primary ownership of SME value proposition and product strategy and interworking with distribution across all channels.
Develop a deep research and customer Business Intelligence practice with Dashboards, weekly trends, competitor analysis, etc. to inform the Value
Proposition strategy.
Ensure successful SME product roll out through partnerships with different channel owners.
Develop KPIs and analytics to support pricing and P&L growth
Manage sales and revenue execution of various value propositions across the various distribution channels, embed value propositions into the various channel sales plans
SME Segmentation, insights, market/revenue share achievement
National: Sales, Revenue & Margin achievement
Distribution channels sales and coverage target achievement
Customer Satisfaction scores for the segment ( NPS )
Market Development
Present to customers and strategic partners on value proposition strategy
Drive strategic deals with customers through new propositions developed to support PNL growth targets
Develop strategic partnerships to scale the sales of developed propositions with channel partners and extract the required sales/revenues.
Drive the closure of the first few deals of a new propositions, to enable the sales teams to understand the USP and to scale the sales in the market
GTM Design
Working with sales in defining channels to market
Define the GTM strategy to achieve sales, revenue, profit targets
Work with marketing in designing campaigns to drive the required demand
Drive market awareness campaigns that position the SME mindshare of Vodacom being the digitisation partner of choice for SME’s
Negotiate for marketing budget to launch particular propositions
Stakeholder Management & Business Development
Collaborate, champion and enable effective leadership and cross-functional working relationships to create a unique, superior customer experience based on leadership practice. Connect and leverage the skills of various functional teams to generate synergy across all the different customer touch points
Collaborate with industry vertical leads and teams on Sales Strategies and Plans to unlock growth in scaling industries and/or strategic accounts
Present to customers/partners on Value Propositions to close strategic / high value deals
Internal and External stakeholder engagement and partner management related to growth of segment
Establish and monitor healthy, diverse internal and external relations and implement remedial actions where required, in the achievement of organisational goals.
Develop and maintain key account relationships with channel partners, ensuring that channel partners are aligned to the customer experience expectations and to the sales partner strategy framework.
Delivering through People:
Oversee the activities of the team to ensure effective delivery of business outcomes.
Supports and enables the team to succeed by encourage frequent knowledge sharing between team members amongst other enablement initiatives.
Create fit for future organization capability through skills development informed by skill gap analysis in line with business strategy and ensuring that the identified skills gaps, are addressed through training.
Develop a high performing team by embedding formal performance management process, informal coaching through continuous 1:1 performance discussion
Embed the Spirit of Vodacom by living the Spirit behaviours and ensuring consistent Spirit engagement initiatives.
When required, initiate disciplinary processes for team members calling on support from HR when required
Resolve grievances raised by team members and escalate only if required
Motivate team members and ensure that their efforts are recognised by using Vodafone Stars platform.
The ideal candidate for this role will have:
B Degree/Equivalent in engineering, commerce, business science
Post-graduate degree or diploma in the related fields an advantage
7+ Years of Experience in B2B business development, Product Management, Segment Marketing
ICT or financial services experience essential
Technical Competencies
Strategic mind set and out of box thinking
Experience in solution selling within enterprise customers
Deep understanding of the customer’s business, it’s market and industry alongside key decision-makers and influencers in account organisation
Ability to translate customer’s objectives and strategy into relevant Vodacom Business propositions
Robust understanding of account P&L
Experience working in multinational matrix organisation
Successful track record of managing multi- industry sales teams and demonstrate profitable revenue growth
Strategic Thinking: Effectively delivers against assigned strategy, exceeding expectations. Translates strategy into clear areas of focus and priorities for
In depth understanding of segmentation strategies and proposition management
Behavioural Competencies
Customer Focus: Prioritizing customer needs and delivering excellent service
Accountability: seeks feedback and identifies opportunities for improvement or innovation
Collaboration: Actively fosters collaboration, seeks input and effectively partners
Resilience: Actively seeks opportunities for growth, demonstrates a strong commitment to self-improvement and has a growth mindset
Flexibility: uses various techniques to influence others (lobbies, approaches decision makers, finds sponsors)
People Management: Ensure team work together to deliver on their responsibilities creating accountability and ownership
Organizational Savvy: Demonstrates strong understanding of assigned strategy for the Business/ Function and creates strong team alignment to the strategy.
We make an impact by offering:
Enticing incentive programs and competitive benefit packages
Retirement funds, risk benefits, and medical aid benefits
Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies
Closing date for Applications: 19 March 2026.
go to method of application »
Apply via company website ( http://www.vodafone.com ) or