SITA SOC (Ltd)
Purpose of the job
Provide administrative support function by ensuring effective and efficient request status tracking, and coordinating fulfillment of service requests to maintain high level of satisfactory by the stakeholders.
Key Responsibility Areas
Request Logging and Validation.
Request documentation.
Request Status Tracking.
Service Level Targets.
Plan and schedule.
Post Implementation.
Qualifications and Experience
Minimum: 1 – 2-year National Higher Certificate in Business Management or Office Administration / NQF level 5 plus accredited specialised courses.
Experience: 1 – 2 years’ experience in request coordination.
Technical Competencies Description
Knowledge of: Computer literacy Numerical PFMA SITA business processes ERP ARS Computer based knowledge
and experience WAN and LAN knowledge and experience Financial systems Project registration on ERP systems?
Change Control Management SLA Management Performance Management Proficiency with telecommunications
hardware and carrier technologies.
Technical competencies: Network/Infrastructure Management.
Interpersonal/behavioural competencies:
Attention to Detail; Analytical thinking; Continuous Learning;
Disciplined Resilience; and Stress Management.
Closing Date: 16 March 2026
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