The South African Revenue Service (SARS)
Job Purpose
To be responsible for co-ordinating, programming, implementing and maintaining system architectures, including hardware, operating systems, and utilities, and related client services within the organisation and ensuring to meet service level agreements. To be responsible for identification and resolution of complex hardware and software technical problems and malfunctions related to network and related servers and makes decisions that are critical in the areas of performance analysis, problem solving, and infrastructure planning, with the potential to affect the successful execution of business transactions, ensuring a stable performance environment for the enterprise business processing system.
Education and Experience
Minimum Qualification & Experience Required
Bachelor’s Degree / Advanced Diploma (NQF 7) Information Technology AND 8-10 years’ experience in IBM WebSphere Application Server, of which 3-4 years at junior specialist level.
#OR
Senior Certificate (NQF 4) AND IT Qualification (s) / Certification (s), in Information Technology and 8-10 years’ experience in IBM WebSphere Application Serve of which 3-4 years at junior specialist level, AND additional requirements specified in Min Functional requirements, where applicable.
AiX: IBM AiX Certified Engineer, PowerHA, IBM Systems Director or relevant certification OR
LINUX: SuSE Certified Professional or Linux Professional Certified Level 2 or Redhat Certified Technician OR
WAS: IBM WebSphere Application Server Certified System Administrator or any other relevant certification
#ALTERNATIVE
Senior Certificate (NQF 4) AND 15 years IBM WebSphere Application Server experience of which 3-4 years at junior specialist level.
Job Outputs:
Process
Analyse and make recommendations about improvements to specialist systems, procedures, policies and practices.
Contribute to the optimum utilisation of org. resources, advising on effective planning and development of area of specialisation resource plans.
Develop a single practice area in alignment with operational activity and procedural frameworks and ensure tactical implementation.
Draw on own technical or professional expertise, knowledge and experience to identify and recommend tactical solutions to defined problems in practices.
Integrate business information, compare, analyse and produce reports to identify trends, discrepancies and inconsistencies for decision making purposes.
Optimise goal achievement through tactical strategy implementation and optimisation of practises, processes and systems across an internal value chain.
Plan for value-added, continuous practice and system improvements to deliver on objectives to enhance tactical implementation and excellence.
Proactively identify interconnected problems, determine its impact and use to develop best fit alternatives; best practice implementation solutions.
Recommend changes to optimise processes, systems, practice areas and associated procedures and execute the implementation of change and innovation.
Translate top-down policy, apply modification in relation to own practice area and communicate impact to relevant stakeholders.
Advising on programming, implementation and maintaining system architectures, including hardware, operating systems, and utilities, and related client services within the enterprise.
Advise on the identification and resolution of high-level hardware and software technical problems and malfunctions related to network and related servers.
Makes decisions that are critical in the areas of performance analysis, problem solving, and infrastructure planning, with the potential to affect the successful execution of business transactions.
Proactively researches and locates necessary tools and processes to identify and proactively avert troublesome trends as they develop.
Advice on stable performance environment for the enterprise business processing system.
Participates in various IT projects intended to continually improve/upgrade the systems infrastructure.
Collaborate with network staff to ensure smooth and reliable operation of software and systems for fulfilling business objectives and processes.
Configuring, debugging and supporting multiple infrastructure platforms.
Developing, maintaining and supporting technical infrastructure, hardware and system software components and developed applications.
Performing high-level root-cause analysis for service interruption recovery and creating preventive measures.
Performing installation, maintenance and support of system software/hardware and user support.
Work with executive team members, decision makers, and stakeholders to define business requirements and systems goals, and to identify and resolve business systems issues.
Coordinate and perform in-depth tests, including end-user reviews, for modified and new systems.
Design and perform server and security audits, system backup procedures, and other recovery processes in accordance with the company’s disaster recovery and business continuity strategies.
Ensure compatibility and interoperability of in-house computing systems.
Ensure system connectivity of all servers, shared software, groupware, and other applications.
Gauge the effectiveness and efficiency of existing systems; develop and implement strategies for improving or further leveraging these systems.
Integrate servers and their associated software into enterprise systems/solutions.
Monitor and test system performance; prepare and deliver system performance statistics and reports.
Propose and create system design models, specifications, diagrams, and charts to provide direction to system programmer and development teams.
Responsible for building, implementing and maintaining system hardware and software architectures as well as to identify and resolve all hardware and software technical problems.
Participate in various IT projects intended to continually improve/upgrade the system infrastructure.
Establish systems programming standards and documentation requirements and play a key role in the integration of mainframe, midrange, shared systems and other computing architectures.
Advise and design in support of the management and support of the organisation’s System operating systems and/or application server software and utilities infrastructure – Specialist coding for the optimisation of System systems to optimise workflow; coaching other engineers to resolutions, engineering and implementing complex projects, and for maintaining and overseeing the technology, ensuring alignment of IT strategy to business strategy.
Create and maintain documentation as it relates to system configuration, mapping, processes, and service records.
Governance
Develop and/or align governance and compliance policies for own practice area to identify and manage risk exposure liability.
People
Integrate new knowledge and transfer skills attained through formal and informal learning opportunities in the execution of your job.
Provide specialist know-how, support, advice and practice thought leadership in area of expertise.
Finance
Implement and monitor financial control, management of costs and corporate governance in area of specialisation.
Client
Develop & ensure implementation of a practice that builds service delivery excellence & encourage others to provide exceptional stakeholder service.
Participate in the specialist practice community and contribute positively to organisation knowledge management.
Provide authoritative, specialist expertise and advice to internal and external stakeholders.
Behavioural competencies
Accountability
Analytical Thinking
Attention to Detail
Adaptability
Building Sustainability
Commitment to Continuous Learning
Conceptual Ability
Fairness and Transparency
Honesty and Integrity
Organisational Awareness
Problem Solving and Analysis
Respect
Trust
Technical competencies
Business IT Systems
Business Knowledge
Computer Literacy
Efficiency improvement
Functional Policies and Procedures
IT Knowledge
IT Strategy and Planning
Reporting and Interpretation
System Thinking
Customer Relationship Management
Technical Expertise
IT Project Management
Knowledge of IT Governance and Business
Problem Analysis and Judgement
Verbal Communication
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