Website National Empowerment Fund
Established by the National Empowerment Fund Act No 105 of 1998 (NEF Act), the National Empowerment Fund (the NEF) is a driver and thought-leader in promoting and facilitating black economic participation by providing financial and non-financial support to black-owned and managed businesses, and by … read morepromoting a culture of savings and investment among black people. The operations of the NEF are governed by the Public Finance Management Act No 1 of 1991 (PFMA), including the National Treasury Regulations, the King III Report on Governance for South Africa and the Protocol on Corporate Governance in the Public Sector, 2002. The process of industrialisation must be underpinned by transformation. Through measures like preferential procurement and the black industrialists programme, we are developing a new generation of black and women producers that are able to build enterprises of signifi cant scale and capability. We will improve our capacity to support black professionals, deal decisively with companies that resist transformation, use competition policy to open markets up to new black entrants, and invest in the development of businesses in townships and rural areas. Radical economic transformation requires that we fundamentally improve the position of black women and communities in the economy, ensuring that they are owners, managers, producers and financiers.”
Introduction
To provide daily end‑user support, resolving hardware, software and network issues while maintaining Windows desktops, email systems and user accounts in Active Directory. The role requires clear communication, professional conduct and efficient handling of IT support tickets to ensure system uptime and minimal disruption to users.
Job description
Incident & Service Request Management
Log, classify, prioritise, and resolve incidents and service requests via the ticketing system.
Provide first-line technical support.
Meet agreed Service Level Agreements (SLAs) for response and resolution times.
Escalate complex issues to second-line / third-line support as required.
Maintain accurate and complete ticket documentation.
End-User Support & Customer Service
Provide support for desktops, laptops, printers, mobile devices, and peripherals.
Assist users with Microsoft 365, Teams, SharePoint, and common business applications.
Support VPN, remote access, and email configuration.
Conduct basic user training and guidance.
Hardware & Software Support
Install, configure, and maintain workstations and approved software.
Perform system imaging and deployment.
Troubleshoot hardware failures and coordinate repairs.
Manage software updates and patching.
User Account & Access Management
Create, modify, and disable user accounts (Active Directory / Entra ID).
Reset passwords and manage MFA enrolments.
Ensure compliance with access control policies and segregation of duties.
Maintain audit trails for access changes.
Network & Connectivity Support
Troubleshoot LAN/Wi-Fi connectivity issues.
Support printers and shared resources.
Liaise with service providers for ISP or telecom faults.
IT Asset & Inventory Management
Maintain accurate IT asset register (hardware & software licences).
Track equipment allocation and returns.
Support stock control and warranty management.
Governance, Risk & Compliance Support
Adhere to IT policies (Information Security, Acceptable Use, POPIA compliance).
Report security incidents promptly.
Support internal and external IT audits.
Minimum requirements
Qualification Requirements
National Diploma or Degree in Information Technology / Computer Science / Information Systems / Network Engineering
Preferred Certifications: CompTIA A , CompTIA Network , Microsoft Certified: Modern Desktop
Administrator Associate, ITIL Foundation and Microsoft 365 Fundamentals (MS-900)
Experience / Skills Required
2 to 4 years’ experience in IT Helpdesk or Service Desk environment.
Strong knowledge of:
Windows Desktop and Server Operating Systems
Microsoft 365 (Outlook, Teams, SharePoint)
Active Directory / Entra ID
Basic networking (TCP/IP, DNS, DHCP)
VPN and remote desktop tools
Familiarity with:
ITSM / ticketing systems (e.g., ServiceNow, Freshservice, ManageEngine)
Endpoint management tools (Intune, SCCM)
Basic cybersecurity practices
Personal Attributes/Behaviours/Attitudes
Ability to diagnose and resolve technical issues systematically.
Root cause analysis capability.
Ability to prioritise workload effectively.
Strong verbal and written communication.
Ability to explain technical concepts in simple terms.
Customer-focused mindset.
Professional telephone etiquette.
Ability to manage multiple tickets simultaneously.
Detail-oriented and accurate documentation.
Time management skills.
Deadline:19th March,2026
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