Website Tracker Connect (Pty) Ltd
Tracker South Africa was established in 1996 and currently connects over 1 million vehicles, making it the region’s dominant brand. To most people, Tracker is seen as a Stolen Vehicle Recovery (SVR) company, and while SVR is still at the core of our business, we have evolved significantly over the… read more last 20 years. Through a culture of continuous innovation, driven by an experienced and dynamic team, Tracker has built a reputation far beyond its SVR roots which positions us as the leading provider of telematics solutions to an automotive ecosystem which includes Original Equipment Manufacturers (OEM’s), Dealers, Insurers, Fleet Operators and Consumers. Providing value added information to our clients has grown exponentially as we have evolved our data systems and interpretation. Today, Tracker is data – how we collect it, process it and turn it into knowledge that allows us to provide proactive value to our partners and customers. The amount of data we gather is staggering, with over 35 million telematics messages generated daily. However, raw data is worthless and Tracker’s ability to interrogate and extrapolate meaning is what sets us apart, making us one of the most obvious and sought after partners for businesses grappling with the challenges of a connecting world. At Tracker we have a positive, friendly work environment. We live service excellence and we all support one another. We all take pride in and care for our customers and work environment as well as our communities. Our core values are: • We each take responsibility • We live service excellence • We all pull together • We each show respect • We are committed to transformation • We all make a plan Darrenwood, Gauteng
Introduction
Tracker is seeking a dynamic and customer-focused Solution Specialist to support various departments across the organization. This role involves both pre- and post-sales engagement, working closely with the sales team to ensure solutions are accurately scoped, effectively communicated, and successfully implemented according to customer-specific needs. The individual will be responsible in consulting with clients throughout the solution lifecycle—from initial scoping and implementation to ongoing optimization. The Solution Specialist will collaborate with Account Managers to conduct monthly client reviews, identify opportunities for improvement, and ensure alignment with Tracker’s strategic solution priorities. Additionally, the role includes facilitating training sessions on both existing and newly launched product solutions, ensuring clients and internal teams are equipped to maximize value from Tracker’s offerings.
Job description
Delivery:
Provide Pre and Post Sales support to internal sales, partners and customers.
Understanding of policy, planning and strategy of customers in the various channels is required
Assist in gathering high-level requirements and translate them into functional requirements together with the sales teams for current and new prospective customers
Assist in preparing the necessary documentation to move project from inception through to implementation with all customer rollouts.
Use customer requirements to influence design and manage project scope, acceptance, installation and deployment of the product solutions.
Develop and manage a project plan, identify key internal and/or external resources required to make the product roll out project successful and prepare detailed status reports.
Coordinate and facilitate meetings and work session activities to identify product roll out project goals, schedule, impacted processes and procedures to foster cooperation and collaboration from the various teams to ensure proper installation and use of the Tracker products.
Act as liaison among business and technical stakeholders to elicit, anticipate, translate, analyse, communicate and validate requirements for solution initiatives once new customers get onboarded.
Facilitate change management of requirements, determine schedule impacts, and manage a project log of risks, issues and decisions together with the customers and account managers in successfully implementing and embedding the Tracker product solutions in the various channels
Manage timelines and ensure adherence to the agreed project plan, project milestones and delivery of the product roll out project according to requirements.
Work as part of a cross-functional team with the business internal teams, possible external contractors as well as customer teams to ensure successful delivery of product roll out project.
Review customer KPI’s monthly and develop plans for improvement where necessary together with the account managers for their customers.
Provide product solution training to both internal and external parties
Compile Product Solution training material and other collateral for internal and external use.
Perform other duties, special projects and overall support as assigned by the Product Manager.
Processes and Standards:
Administrative tasks of all deliverables
Quality assurance of deliverables produced
Researching business opportunities and market trends
Ensure that the best practice, processes and standards are followed (ISO 9001)
Resolve all customer queries efficiently, and within agreed timelines.
Training:
Training to internal and external parties
Personal training and development that is aligned to the job profile
Behavioral Competencies:
Excellent interpersonal and communication skills (at all levels) with the desire to further develop skills to influence, challenge and negotiate within groups / teams.
Highly articulate with the ability to translate and explain complex ideas and concepts to a variety of audiences.
Excellent analytical skills with an ability to translate complex data and document concisely.
Strong relationship building skills with focus on the customer.
Strong verbal and written communication skills
Strong facilitation, interview and negotiation skills
Holistic approach: ability to manage the detail, balanced with a strategic view
Strong stakeholder management skills
Ability to work simultaneously on several different initiatives displaying excellent time management and organisational skills
Displays a desire to improve and progress knowledge and experience, readily accepting guidance and feedback on performance.
Analytical thinking
Demonstrate business acumen
Teamwork – Support and play an active part in open discussions to further develop ideas and gain greater understanding of issues and dependencies.
Minimum requirements
Certificate in Business Administration, Project Management or Relevant Work Experience
Previous Project Management / Support / Training experience would be advantageous
Training on related areas and skills would be advantageous
Deadline:18th March,2026
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Apply via company website ( http://careers.tracker.co.za ) or