Website Motus Holdings Limited
Motus is South Africa’s leading automotive group, employing over 16 700 people globally. We are a diversified (non-manufacturing) business in the automotive sector with unrivalled scale and scope in South Africa, a selected international presence primarily in the United Kingdom an… read mored Australia, as well as a limited presence in South East Asia and Southern and East Africa. PO Box 3013 Edenvale 1610 South Africa
JOB DESCRIPTION:
The IT Desktop Support Engineer is responsible for providing technical support, maintenance, and troubleshooting for end-user computing environments across Motus Mobility Solutions. This role ensures that desktops, laptops, peripherals, and related software systems operate efficiently, securely, and in alignment with organisation standards.
The ideal candidate will have strong problem-solving abilities, excellent customer service skills, and a solid understanding of enterprise IT environments, including Windows, Microsoft 365, and endpoint security solutions.
DUTIES / RESPONSIBILITIES:
End-User Support
Provide first and second-line technical support to employees across all business units (onsite and remote)
Troubleshoot hardware, software, and network-related issues in a timely and professional manner
Manage user incidents and service requests through the IT Service Management (ITSM) system with is ManageEngine Service Desk, ensuring accurate logging, tracking, and closure
Install, configure, and maintain desktop and laptop computers, mobile devices, printers, and other peripherals
Systems & Software
Deploy and update operating systems, applications, and patches via centralised management tools
Support Microsoft 365 applications, including Outlook, Teams, SharePoint, and OneDrive
Ensure device compliance with security policies, antivirus, encryption, and access control standards
Manage software installations and license tracking according to vendor and company policies
Network & Connectivity
Assist in basic network troubleshooting (Wi-Fi, LAN, VPN connectivity)
Support remote access technologies and resolve related issues for hybrid or remote employees
Escalate complex network or infrastructure issues to Senior IT teams as necessary
Security & Compliance
Maintain endpoint protection standards, including patching, antivirus updates, and disk encryption (BitLocker or equivalent)
Enforce adherence to IT security policies and best practices
Participate in security audits, compliance checks, and vulnerability remediation activities
Asset & Configuration Management
Manage IT asset inventory, including hardware lifecycle tracking (procurement, deployment, maintenance, and disposal)
Ensure accurate configuration records within the CMDB or asset management system
Support hardware refresh projects and coordinate vendor warranties or repairs
Continuous Improvement
Identify recurring issues and contribute to root cause analysis and preventive measures
Document knowledge base articles, standard operating procedures (SOPs), and user guides
Participate in IT projects (e.g., system migrations, rollouts, or upgrades)
Stay current with emerging technologies relevant to desktop support and endpoint management
EDUCATION / MINIMUM REQUIREMENTS / EXPERIENCE:
Essential / none negotiables:
Diploma or degree in Information Technology, Computer Science, or a related field
3+ years’ experience in IT desktop support or end-user computing
Strong knowledge of Windows 10/11, Microsoft 365, Active Directory, and common enterprise applications
Experience with remote desktop tools and ticketing systems (e.g., ManageEngine)
Understanding of TCP/IP, DHCP, DNS, and VPN connectivity
Familiarity with endpoint management tools (e.g., Cytomic)
Advantageous:
IT certifications such as CompTIA A+, Network+, Microsoft Certified: Modern Desktop Administrator Associate, or ITIL Foundation
Experience supporting macOS or Linux environments
Basic understanding of scripting (PowerShell)
Experience in corporate or multi-site environments
Key Competencies:
Strong customer service orientation and communication skills
Analytical and methodical approach to troubleshooting
Ability to work independently and within a team
High attention to detail and accuracy
Commitment to confidentiality and data protection
Adaptability to changing technologies and business needs
Performance Indicators:
Resolution times and customer satisfaction scores
Compliance with SLA targets and incident management procedures
Accuracy of asset management and documentation
Contribution to process improvement and service reliability
OTHER REQUIREMENTS:
High level of integrity and professionalism
Strong organisational and time-management skills
Proactive, solutions-driven, and results-oriented mindset
Able to interact with a wide variety of people
Ability to adapt to change
Confident and positively assertive
Accuracy of work required at any time
Ability to work well under pressure and handle pressure
Strong team player
The ability to meet deadlines
Ability to effectively handle challenging situations
Self-starter / self-motivated
Resilient
Collaborative
Clear credit and criminal record
Own or reliable transportation
Own and live up to the Company values
Must be willing to work overtime and standby (weekends)
Closing Date 20 March 2026
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Apply via company website ( https://www.motus.co.za/ ) or