Website ER24
Who we are ER24 Emergency Medical Services is the premier private emergency medical care provider in South Africa that has been providing a range of quality emergency response and pre-hospital care services since 2000. We operate from 49 bases throughout South Africa to provide realhelprealfast. Bac… read moreked by a strong footprint in all major metropolitan areas and towns, we offer extensive support to private and public hospitals throughout the country. We provide a range of international services. Our local and international aeromedical evacuation service provides clinical excellence and cost containment, meeting the needs of our clients. In 1999 our shareholder, Mediclinic International, expanded its operations strategy to establish ER24, an emergency medical services company. As a wholly-owned subsidiary of Mediclinic International, part of the Remgro Group of companies, the group operates 49 private hospitals and 2 day clinics throughout South Africa and 3 hospitals in Namibia with more than 7 900 beds in total, which extends ER24’s footprint globally. Mediclinic International currently has three operating divisions – Mediclinic Southern Africa which operates 52 private hospitals and 2 day clinics in South Africa and Namibia; Hirslanden which operates 16 private hospitals and 4 clinics in Switzerland and Mediclinic Middle East which operates 5 private hospitals and 38 clinics in the United Arab Emirates. The group also holds a minority interest of 29.9% in Spire Healthcare Group plc, a leading private hospital group in the United Kingdom and also listed on the LSE. 25 du Toit Street Stellenbosch, Western Cape
MAIN PURPOSE OF JOB
To manage a team of Call Centre Agents towards achieving a positive patient experience and quality service delivery.
KEY RESPONSIBILITY AREAS
To oversee and manage daily call centre operations
To ensure a positive a client experience
To manage people in team
REQUIRED EDUCATION
ESSENTIAL EDUCATION: Grade 12
DESIRED EDUCATION: Certification in Contact Centre Management
REQUIRED EXPERIENCE
ESSENTIAL MINIMUM EXPERIENCE: 2-years’ experience as a Call Centre Agent
DESIRED EXPERIENCE:
2-years’ experience as a Call Centre Agent
2–3 years’ CC team leader experience
REQUIRED JOB SKILLS AND KNOWLEDGE
Demonstrate working knowledge and competence on the core contact systems
Demonstrate working knowledge of the EMS environment
Demonstrate knowledge and application of basic Emergency Care
Demonstrate ability to coach and mentor team members
Demonstrates understanding of the healthcare industry
Demonstrates a good understanding of Funders of Healthcare
Demonstrate sound competence in telephonic and email etiquette
Demonstrate sound competence in Microsoft Excel, Word and Outlook
Demonstrates a good understanding of contract and service level agreement (SLA) management
Demonstrate sound knowledge of geographical locations
Demonstrate knowledge and application of general Human Resource processes
Closing date: 03/04/2026
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Apply via company website ( https://er24.co.za/ ) or