Website Vodafone Global Enterprise
Vodafone Global Enterprise is part of the Vodafone Group, dedicated to simplifying the management of global communications for the world's largest multi-national companies. Specialists in enterprise mobility, Vodafone Global Enterprise focuses on implementing mobility strategies and solutions tailor… read moreed to the needs of global corporations – enabling them to focus on their core business With over a billion people spread across over 50 countries, Africa is developing at an unprecedented rate, The GDP of the continent is expected to hit $2.6 trillion by the year 2020. This expansion is matched by the growth in mobile subscribers. These have increased by some 20% each year over the past six years, with over 75% penetration and more than a billion subscribers expected by the end of 2016. Many global businesses are now firmly established across the continent and are taking advantage of the many opportunities for expansion. By helping businesses manage the complex business challenges that exist in Africa, we are helping to transform the way the region’s businesses participate in today’s fast-moving global economy. midrand south africa
What you’ll do
Role purpose:
The Applications Support & Operations Manager is responsible for ensuring the stability, availability, performance, and effective operation of MAST’s business applications once they go live.
This role manages all post-implementation support activities, including incident resolution, problem management, change and release coordination, system monitoring, data flow oversight, and vendor engagement.
Who you are
Key accountabilities and decision ownership :
Application Support & Issue Resolution
Own Level 1/2/3 application support, including troubleshooting, root cause analysis, and timely resolution of system incidents, defects, and user issues.
Operational Performance & Uptime Management
Monitor and report on system performance, availability, and data integrity; ensure proactive detection of issues and minimise downtime through effective operational controls.
Change, Release & Configuration Management
Coordinate, assess, and execute application changes, enhancements, configuration updates, and releases in alignment with change management and governance processes.
Vendor & Stakeholder Coordination
Act as primary operational contact for vendors, ensuring adherence to SLAs, timely delivery of fixes/enhancements, and effective communication with business stakeholders.
Continuous Improvement & User Experience
Identify opportunities to optimise workflows, improve efficiency, and enhance end-user experience through system improvements, training, and documentation.
Core competencies, knowledge and experience :
Strong understanding of application support processes, system operations, and integrated business platforms.
Experience in incident, problem, and change management within a complex operational environment.
Proven ability to analyse system issues, identify root causes, and implement long-term corrective measures.
Ability to work effectively with vendors, technical teams, and business stakeholders to coordinate application fixes, enhancements, and releases.
Excellent communication, documentation, and user engagement skills to support adoption and operational excellence.
Must have technical / professional qualifications:
5-8 years’ experience in application support, business systems management, or IT operations.
Experience with enterprise applications, integrations, and data flows (APIs, ETL, or similar).
Knowledge of ITIL principles (Incident, Problem, Change Management).
Exposure to cloud-hosted applications and monitoring tools is advantageous.
Relevant IT or business systems diploma or degree qualification (e.g., BSc IT, Information Systems, Engineering).
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