MiWay Insurance Limited
What will you do?
The Agile Coach is responsible for enabling multiple delivery teams to improve flow, predictability, and outcomes. This role focuses on coaching teams to make better decisions using data, transparency, and experimentation rather than enforcing frameworks or rituals.
The Agile Coach acts as a role model, facilitator, and trusted advisor, guiding teams toward improved delivery while maintaining team ownership and accountability.
What Success Looks Like
Teams make informed delivery decisions using data rather than opinion
Improved flow, predictability, and transparency across teams
Teams demonstrate ownership, accountability, and continuous improvement
Reduced reliance on jargon, ceremonies, and framework compliance
What will make you successful in this role?
Experience & Qualifications
Two to four years of experience in an Agile Coach, Delivery Coach, or similar role
Demonstrated experience supporting multiple teams simultaneously
Certified Scrum Master (CSM) or equivalent certification
AI-related skills or experience are welcomed and considered a plus
Skills and Capabilities
Strong capability in flow metrics and Kanban practices
Confident working with numbers and quantitative delivery data
Excellent facilitation and conflict resolution skills
Growth mindset with a willingness to learn and adapt
Key Responsibilities: Flow, Metrics and Data
Use flow metrics to help teams understand and improve their delivery systems
Read, interpret, and explain flow-based charts clearly and confidently
Apply Monte Carlo simulations and probabilistic forecasting to support planning
Encourage evidence-based decision-making over deterministic planning Ways of Working
Operate in a framework-agnostic, outcome-focused manner
Work comfortably with both Kanban and Scrum
Facilitate conversations effectively without relying on Agile terminology
Encourage experimentation, learning, and continuous improvement
Facilitation, Influence & Stakeholder Engagement
Facilitate team, cross-team, and large departmental meetings
Create transparency and build trust with team members and stakeholders
Engage stakeholders while keeping primary influence within the teams being coached
Be direct when required and address issues constructively
Support healthy conflict and apply conflict resolution techniques when needed
Key Responsibilities: Team Coaching and Enablement
Coach and support multiple delivery teams concurrently (minimum of two teams)
Guide teams to make their own delivery decisions rather than prescribing solutions
Empower teams without coddling while maintaining accountability
Conduct one-on-one coaching sessions with team members when needed
Act as a role model for effective collaboration, decision-making, and continuous improvement
Apply via company website ( ) or
careers.sanlamcloud.co.za
To apply for this job please visit careers.sanlamcloud.co.za.