Website Badger Holdings (Pty) Ltd
Badger Holdings is a specialised insurance and related services company. Founded in 1995, we currently employ over 700 staff members across South Africa and Australia and insure over 180 000 clients with premiums in excess of US$100 million. Through a unique blend of skills and expertise, Badg… read moreer Holdings has grown into a formidable force in the insurance landscape. We have been helping insurance and related companies to maximise their potential for almost two decades. Our success lies in establishing innovative insurance entities and partnering with great people who have excellent track records. We give them the means to grow sustainably into the future by providing expert assistance and advice on legal matters, training needs, marketing requirements and new product development. We believe that it is through partnership that companies will reach their full potential and achieve successful growth. That is why Badger Holdings embraces and encourages opportunities to establish firm, committed and longstanding business relationships. Our chairman often tells the story that inspired his vision for the group – about his friend who was about to crash in a glider plane. He prayed to be saved and felt a gentle wind lift the wings of the plane and gently help to land him. We see relationships and gentle landings in times of need as our offering.
What You’ll Be Doing
This role sits across Junior, Mid and Senior levels. The scope grows with you.
Design & Deploy Intelligent Agents
Configure and deploy conversational AI + automated agents in Microsoft Copilot Studio.
Turn real business processes into clean workflow logic that measurably reduces effort and cycle time.
Make every interaction feel like Badger: accurate, fast, and on-brand.
Connect the business end-to-end
Integrate agents with channels like WhatsApp and internal tools via standard/custom connectors.
Build secure connections to CRM, portals, and core operational systems.
Automate customer engagement tasks so data moves correctly and securely, without manual handoffs.
Keep production healthy
Monitor performance using telemetry and feedback; continuously improve accuracy and customer satisfaction.
Apply ALM best practices: environments, versioning, release discipline, rollback plans.
Diagnose and fix logic/integration issues fast; evaluate platform updates that actually matter.
Be the translator and multiplier
Partner with business leaders to map goals – workflows – measurable outcomes.
Explain what you built in plain language: what it does, what it doesn’t, and how to use it.
Create lightweight documentation (logic maps, “how-to” guides) and enable teams to adopt what you ship.
Requirements
What we’re looking for (must-haves)
Strong hands-on experience in the Microsoft stack: Copilot Studio, Power Automate, SharePoint, Microsoft Forms.
Proven integration work with CRMs (e.g., HubSpot, Salesforce) and modern contact-centre platforms (e.g., ConnexAI).
Ability to design complex logic for messaging and orchestration (e.g., WhatsApp/Messenger + internal workflows).
Comfortable with APIs and testing integrations through connectors (you don’t need to be a backend engineer, but you can think like one).
Can translate business requirements into logic—and communicate tradeoffs to non-technical stakeholders.
Governance mindset: working knowledge of POPIA/GDPR, privacy, and ethical AI basics.
Comfortable in Agile: iterate, ship, learn, improve.
Experience Levels
SENIOR:
Minimum Qualifications
Minimum: Matric and 5+ years automation/agent delivery (low-code acceptable) with enterprise integrations
Preferred: Degree/diploma + advanced platform + governance exposure (POPIA/GDPR)
MID:
Minimum Qualifications
Minimum: Matric + either
3 – 4 years of Power Platform delivery, or
Relevant diploma/degree + 2 years delivery
Preferred: PL-200 + Azure fundamentals (AZ-900) + proven CRM/call-centre integrations
JUNIOR:
Minimum Qualifications
Minimum: Matric and 1 of:
Power Platform certificate (PL-900 or PL-100/PL-200), or
Portfolio showing 2 automations/agents (screenshots + logic map + outcomes)
Preferred: Diploma (IT/IS) or equivalent experience in ops automation
Nice-to-haves
Basic Python scripting or expressions inside low-code environments.
Understanding of RAG and strong prompt patterns (grounding, constraints, evaluation).
API validation with Postman.
Exposure to Azure AI Foundry and/or MLOps concepts for more advanced deployments.
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