Application Support Specialist-118-001 Test Analyst-012-001 Cleaner-046-008

Website PPECB

The Perishable Products Export Control Board (PPECB) is an independent service provider of quality certification and cold chain management services for producers and exporters of perishable food products. Established in 1926, the PPECB has delivered valuable services to the perishable products in… read moredustry for over 90 years by enhancing the credibility of the South African export certificate and supporting the export competitiveness of South Africa’s perishable product industries. As a national public entity, the PPECB is constituted and mandated in terms of the Perishable Products Export Control Act (PPEC Act), No 9, of 1983 to perform cold chain services. The PPECB also delivers inspection and food safety services assigned by the Department of Agriculture, Forestry and Fisheries (DAFF) under the APS Act, No.119 of 1990. The presence of the PPECB in the export industry is furthermore enhanced by its recognition as an approved third country under the European Commission Regulation 543 of 2011. This agreement recognises the South African inspection systems as equivalent to that of the EU inspection bodies and therefore ensures less frequent checks at the port of import into the EU.

Responsibilities:

Provide first-line support to users and industry stakeholders
Log, track, prioritise, and resolve issues within SLA
Escalate system bugs or technical issues to testers/developers
Assist with system testing (new features, fixes, regression)
Create and maintain user guides, FAQs, and training materials
Help users navigate systems and troubleshoot errors

Job Requirements:

3-year National Diploma in Information Technology (Hardware, Software and Network Infrastructure related courses)
ITIL foundation and SQL certification (Desirable)

Experience

Minimum 3 years’ experience in Application support
Experience application support, troubleshooting issues and guiding users step-by-step
Experience in SQL 
Experience with Azure DevOps or similar ticketing tools
Experience in basic testing 
Experience in creating clear user guides, help documents, and screenshots (desirable)
Vendor and Stakeholder management (Desirable)

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