Website CBRE Excellerate
CBRE Excellerate provide an integrated suite of high-quality real estate services across Africa and the Middle East, including facilities management, advisory & transaction services, project & development management, broking, valuations and property management (outside of South Africa) and will allo… read morew us to expand the self-delivery of integrated facilities management services to enterprise clients. Productivity, reliability, engagement, quality, brand—the workplace contributes to business results, whether it’s an office, a retail outlet, a laboratory, a data centre, a manufacturing environment or a virtual location. We support predominantly corporate clients who buy services on a contracted basis all across Europe, the Middle East and Africa —even globally, depending on their portfolio.
About the role:
The main purpose of this role is to provide administrative and operational coordination support to the site, ensuring effective helpdesk management, accurate documentation, stakeholder coordination, and support of financial and compliance processes in line with company standards and client requirements.
What you will bring:
Grade 12 / Matric
Relevant administrative qualification (advantageous)
2–4 years’ experience in facilities management or similar environment
Experience working with helpdesk/work order systems (e.g. Chase, Planon)
Skills required:
Computer literacy (MS Office – Excel, Word, Outlook)
Administrative and coordination skills
Attention to detail
Communication and stakeholder engagement
Basic financial understanding (POs, invoices)
Time management and organisation
Knowledge required:
Helpdesk/work order management systems
Facilities management operations
Basic financial processes (POs, invoicing)
HSE and compliance requirements
Client service standards
What you will be doing:
Helpdesk & Work Order Management:
Log calls accurately with correct location and description
Categorise correctly (PPM vs Reactive vs Ad hoc)
Track and update all work orders
Escalate unresolved issues
Call Closure & Follow-Ups:
Monitor open calls
Follow up on outstanding work
Ensure SLA adherence
Financial & PO Support:
Assist with PO creation
Track invoices
Ensure alignment between PO and work completed
Reporting & Documentation:
Compile reports
Maintain documentation and filing
Ensure audit readiness
Compliance & Observations:
Log observations (HSE + operational)
Maintain compliance records
Apply via company website ( N / A ) or
cbreexcellerate.simplify.hr
To apply for this job please visit cbreexcellerate.simplify.hr.