Website Blueion Support Services
Blueion provides the best, leading-edge global support services to a variety of international organizations. Their focus is on increasing operational efficiencies so that customers can concentrate on their core business. In the digital economy, where time is money and every byte counts, Blueion spec… read moreializes in services that streamline technology and reduce digital process times.
Job Description
A CRM (Customer Relationship Management) Manager is responsible for managing and enhancing customer relationships through the strategic use of CRM systems, data analysis, and cross-functional collaboration. The role focuses on improving customer satisfaction, retention, and revenue growth.
Key Responsibilities
Customer Data & Analysis
Manage and maintain accurate customer data within CRM platforms such as Salesforce CRM or Microsoft Dynamics 365
Analyse customer behaviour, trends, and feedback to generate actionable insights
Develop reports and dashboards to support decision-making
Strategy Development & Retention
Design and implement customer engagement and retention strategies
Develop loyalty programs, personalized campaigns, and win-back initiatives
Continuously optimise the customer lifecycle and journey
Customer Service & Communication
Serve as a key point of contact for customer queries and escalations
Resolve complaints efficiently to maintain high satisfaction levels
Ensure consistent and effective communication across all touchpoints
Cross-Functional Collaboration
Partner with sales, marketing, and IT teams to align CRM initiatives
Support integrated campaigns and ensure customer-centric execution
Facilitate knowledge sharing across departments
CRM System Management
Administer and configure CRM systems, including user access and workflows
Ensure seamless integration with marketing and analytics tools such as Google Analytics
Maintain system performance, data integrity, and automation processes
Sales & Revenue Growth
Identify upselling and cross-selling opportunities
Support lead generation and conversion strategies
Collaborate on campaigns to drive revenue growth
Key Skills & Qualifications
Technical & Analytical Skills
Strong experience with CRM tools (including Optimove as a requirement)
Advanced data analysis and reporting skills using tools like Microsoft Excel
Ability to perform customer segmentation and campaign analysis
Strategic & Business Skills
Strong strategic thinking with a focus on long-term customer value
Ability to translate data insights into actionable business strategies
Experience with marketing automation platforms such as Mailchimp
Interpersonal & Communication Skills
Excellent verbal and written communication
Strong stakeholder management and collaboration abilities
Customer-focused mindset with strong relationship-building skills
Technical Proficiency
Solid understanding of CRM configuration, workflows, and integrations (APIs)
Proficiency in Microsoft Office tools and reporting systems
Core Competencies
Customer-centric thinking
Problem-solving and decision-making
Attention to detail and data accuracy
Project and campaign management
Bonus Skills
Knowledge of data privacy regulations (e.g., GDPR)
Experience with A/B testing and optimisation
Understanding of sales funnels and customer lifecycle management
Apply via company website ( N / A ) or
bx.simplify.hr
To apply for this job please visit bx.simplify.hr.