Website Brights Hardware
Brights Hardware was founded in 1971 by Mr. and Mrs. Luis as a General Dealer specializing in electrical contracting and repairs. Through the years, the business has grown into a multi-faceted outlet for all one’s building material and hardware needs. Since opening the first warehouse in Stikla… read morend, Cape Town in 1995, Brights has expanded considerably with the first franchisee store in Plattekloof in 2006 and a store in Blackheath in 2009. In this same year, Northern Trusses was incorporated into the Brights Group, and renamed to Brights Trusses.
Job Description
Purpose: To assist customers by helping them choose a product that is best suitable for whatever need the customer has, in such a manner that the assistance of the Sales Person is appreciated by the customer when he/she purchases any product. This will include the ability to provide good customer service in such a manner that customer satisfaction is achieved, resulting in generating sales and promoting the business therefore creating sustainable growth in margins and profits.
KEY RESPONSIBILITIES:
Attend to customers in a professional and helpful manner
Generate more sales, ensure customer satisfaction by providing excellent customer service
Control stock levels and doing regular stock counts
Advise customers with regards to products, which product would be best in order to solve the customers’ problem
Place stock orders with buyers if necessary
Attend to relevant admin tasks including up keep of customer book, special orders file and forwarding of invoices as well as other relevant tasks
Ensure merchandising is done properly and that the products are priced correctly
Participate in perpetual stock takes
Ensure good housekeeping of work area
Perform any work-related tasks as delegated by superior
REQUIREMENTS:
Matric or x3 Completed Intercept courses equating to total of 120 credits
3 Years Sales experience in Electrical
3 Years minimum experience in a similar role in a Hardware environment
Brights Induction (Service excellence)
5 basic technical supplier competency certificates
Intermediate level merchandising standards
In-house return per square meter standards
Customer Service Training
Demonstrate acceptable sales technique
Intermediate product knowledge
Ability to communicate effectively (verbal &written)
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