Website Motus Holdings Limited
Motus is South Africa’s leading automotive group, employing over 16 700 people globally. We are a diversified (non-manufacturing) business in the automotive sector with unrivalled scale and scope in South Africa, a selected international presence primarily in the United Kingdom an… read mored Australia, as well as a limited presence in South East Asia and Southern and East Africa. PO Box 3013 Edenvale 1610 South Africa
JOB DESCRIPTION:
To record, investigate and resolve Customer issues with the view to improve organizational performance and systems.
DUTIES / KEY RESPONSIBILITIES:
To be accountable and take ownership of Customer concerns, showing empathy, credibility, and confidence
Determines eligibility by comparing client information to requirements
Handle sensitive situations in a calm constructive manner whilst showing effectiveness in high-pressure situations
Highly motivated individual who displays accountability for achieving individual and team goals and objectives
Responsible for promoting and enhancing positive customer relationships
Processes all calls using professional telephone etiquette
Expertly uses CRM to capture calls accurately, confidently navigating screens to search, create, view and update Customer records, controlling the call through to resolution
Contributes to the success of the Customer Care Team by working together to build a positive team environment
Ability to handle multiple tasks and adjust conversation style depending on nature of incoming call
EDUCATION:
Matric / Grade 12
Customer Care / Call Centre certificate would be an advantage
RE & FAIS – added advantage
EXPERIENCE, KNOWLEDGE AND SKILLS REQUIRED:
Good computer skills (MS Outlook, Word)
Motor industry knowledge an advantage
Must have a minimum of 2 – 3 years’ service advisory experience within the motor industry OR
Must have a minimum of 2 – 3 years Customer Service experience within a competitive environment
Must have a strong desire to resolve customer issues
Strong problem-solving skills
Strong communication skills (verbal and written) – excellent grammar and articulation
Must have excellent active listening skills
Must also be able to read, speak and understand English (any other languages would be an added advantage)
Excellent telephone skills (professional telephone etiquette) and the ability to communicate with enthusiasm and drive
Social media experience preferrable
Conflict management skills
Deadline driven
Consumer Protection Act knowledge an advantage
Resilience
Excellent work ethics
Team player
Computer literate – Microsoft CRM beneficial
Be able to help and resolve all levels of queries and complaints
Excellent time management
PERSONAL ATTRIBUTES AND VALUES:
Punctual (attendance will be monitored)
Honesty & Reliability
Self-disciplined
Confident and assertive
Ability to deliver under pressure
High degree of accuracy and attention to detail required
Credit & criminal clear
Own or reliable transport
Own and live up to company values
Closing Date 01 June 2026
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Apply via company website ( https://www.motus.co.za/ ) or