Website Unilever
On any given day, two billion people use Unilever products to look good, feel good and get more out of life. With more than 400 brands focused on health and wellbeing, no company touches so many people’s lives in so many different ways. Our portfolio ranges from nutritionally balanced foods to in… read moredulgent ice creams, affordable soaps, luxurious shampoos and everyday household care products. We produce world-leading brands including Lipton, Knorr, Dove, Axe, Hellmann’s and Omo, alongside trusted local names such as Blue Band, Pureit and Suave. For us, sustainability is integral to how we do business. With 7 billion people on our planet, the earth’s resources can be strained. This means sustainable growth is the only acceptable model of growth for our business. The Unilever Sustainable Living Plan sets out to decouple our growth from our environmental impact, while at the same time increasing our positive social impact. Our Plan has three big goals that by 2020 will enable us to: – Help more than a billion people to improve their health and well-being. – Halve the environmental footprint of our products. – Source 100% of our agricultural raw materials sustainably and enhance the livelihoods of people across our value chain. We believe that as a business we have a responsibility to our consumers and to the communities in which we have a presence. Around the world we invest in local economies and develop people’s skills inside and outside of Unilever. And through our business and brands, we run a range of programmes to promote hygiene, nutrition, empowerment and environmental awareness. 15 Nollsworth crescent Durban North 4019, South Africa
We’re looking for a Customer Development Capability Manager to lead the development and execution of capability strategies that drive commercial excellence, strengthen frontline performance, and build a future‑fit sales force. This role ensures the Customer Development team is equipped with the right skills, tools, and processes to win in the marketplace.
You’ll be part of a team that believes in doing work that truly matters — for people and the planet.
Key Responsibilities
Capability Strategy & Execution
Design and implement a holistic Customer Development capability roadmap aligned with business strategy
Lead the deployment of global and local capability frameworks
Partner with HR and Global Learning teams to embed capability programs into the broader talent agenda
Sales Training & Development
Identify skill gaps through diagnostics and performance data
Develop and deliver training programs (in-house or via external partners)
Drive adoption of digital learning platforms and blended learning approaches
Performance Enablement
Collaborate with Sales Operations to ensure tools, systems and processes support capability development
Embed performance coaching culture across sales leadership
Track ROI of capability initiatives and continuously improve based on feedback and results
Stakeholder Engagement
Work closely with Customer Development Leadership Team and key partners to ensure capability programs are commercially relevant
Influence senior leaders to prioritize capability as a growth enabler
Represent the market in global capability forums (Customer Development Academy) and share best practice
Required Qualifications
Bachelor’s degree in Business, Marketing, or a related field (Master’s degree preferred)
8+ years’ experience in Sales, Commercial Excellence, or Capability‑focused roles
Demonstrated success in designing and delivering impactful capability‑building programs
Experience within FMCG or similarly fast‑paced environments is an advantage
Strong analytical skills with the ability to convert data into actionable insights.
Excellent organizational and time‑management capability.
Demonstrated cross-functional collaboration and influence.
Strong problem-solving ability and adaptability to changing business environments.
Attention to detail and exceptional communication skills.
Proven customer service mindset and stakeholder management skills.
Apply via company website ( https://www.unilever.co.za ) or
careers.unilever.com
To apply for this job please visit careers.unilever.com.