Website Sun International
The Sun International brand has a proud legacy in the gaming, hospitality and entertainment sector. Its superior hotels and resorts portfolio makes it a recognized premium brand. The Sun International Group has a diverse portfolio of assets including world class five star hotels, modern and well loc… read moreated casinos, and some of the world’s premier resorts. Our destinations offer experiential luxury, enduring quality and incredible adventure, supported by an authentic dedication to personal service. Today, Sun International is one of Africa’s largest tourism, leisure and gaming groups and operates or has an interest in a total of 18 resorts, luxury hotels and casinos. Our entry into Latin America began in Chile in 2008 and has been a success story for the Group, giving us the track record and confidence to look for more opportunities that offer gaming opportunities in the region. Sun International’s Latin American portfolio (Monticello Grand Casino in Chile, the Ocean Club Casino in Panama and the Sun Nao Casino in Colombia) has now been merged with the casino and hotel portfolio of Chile-based leader in the gaming and entertainment industry, Dreams SA, making it the largest gaming company in Latin America with operations in Chile, Peru, Colombia and Panama. Our approach has been to differentiate our hotels, resorts and casinos in architecture, service, experience, location and the mix of entertainment and activities. Creating lasting memories for our guests and customers is a core part of our DNA. We’ve created some the world’s most iconic hotels from The Palace of The Lost City at Sun City to The Table Bay Hotel in Cape Town. The creative architecture of these properties and the blending of their designs with their local environment make each property unique. We are committed to the development of all our employees and we make sure that equal opportunities and economic empowerment form the backbone of our human resource practices. 6 Sandown Valley Crescent, Sandton Gauteng, South Africa
Job Purpose
To provide administrative and operational support to the CRM and Promotions function by ensuring accurate customer data management, efficient campaign execution, and timely reporting.
The role is responsible for maintaining data integrity, supporting customer communications, and assisting in the delivery of CRM and promotional activities that enhance customer engagement, participation and overall business performance
Duties and Responsibilities
Manage & distribute GW mailbox queries to relevant stakeholders daily
Assist in setting up and executing CRM and Promotions campaigns as per approved plans
Timeously execute distribution of SMS/PN campaigns, including scripting and scheduling
Track and draw reports on monthly SMS usage against budget
Capture and update customer information accurately in line with month-end requirements
Maintain MVG database records by updating customer data and ensuring accuracy
Ensure proper filing, classification and protection of customer data and sensitive information
Perform regular data checks to maintain data integrity and accuracy
Generate hygiene and exception reports to identify and correct data inconsistencies
Ensure compliance with data handling, audit, and record-keeping standards
Extract and compile weekly and monthly customer reports
Assist in analysing basic trends in customer behaviour and campaign performance
Assist in preparation for standard reports on CRM, MVG, promotions participation and related metrics
Support the identification of customer segments based on predefined criteria
Assist in extracting data for acquisition, activation, retention and reactivation initiatives
Highlight notable changes or trends in customer activity for review
Assist the Promotions team by extracting daily qualifiers and supporting communication processes
Provide administrative support for promotional campaigns and participation tracking
Work with marketing, gaming, and hotel teams by providing data and report support
Assist in compiling information for VIP and mass-market campaign activities
Maintain organised records and documentation for CRM and Promotions activities
Support cost control tracking by monitoring campaign-related spend where required
Assist in preparing fragments of weekly, monthly and quarterly reports for internal use
Job Requirements
Education
Diploma in Marketing or related field
Experience
1–3 years’ experience in an administrative, CRM, marketing support or data-related role
Exposure to database management or customer data systems
Experience in promotions, hospitality, gaming, or customer-focused environments
Core Behavioral Competencies:
Attention to detail and accuracy
Organizational and time management skills
Analytical thinking and problem-solving ability
Effective communication (written and verbal)
Ability to work collaboratively with different teams
Accountability and reliability in task execution
Ability to handle confidential information with integrity
Proactive approach to identifying issues or inconsistencies
Adaptability and willingness to learn
Ability to work under pressure and meet deadlines
Technical/proficiency Competencies:
Proficiency in Microsoft Excel (data capturing, sorting, filtering, basic formulas, reporting)
Basic use of CRM systems and customer databases
Ability to extract, compile, and format reports
Understanding of data hygiene and data integrity processes
Experience with SMS and/or email campaign tools (setup and distribution)
Basic data analysis and trend identification
Record management and document control
Budget tracking support (e.g., SMS spend monitoring)
Familiarity with customer segmentation principle
Basic presentation skills (compiling reports into slides or summaries)
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Apply via company website ( https://www.suninternational.com/ ) or