Website EXL South Africa
EXL is the indispensable partner for leading businesses in data-led industries such as insurance, banking and financial services, healthcare, retail and logistics. We bring a unique combination of data, advanced analytics, digital technology and industry expertise to help our clients turn data into … read moreinsights, streamline operations, improve customer experience, and transform their business. Our partnerships with clients are built on a foundation of collaboration – and we’ve been chosen as a partner by nine of the top ten leading US insurance companies, nine of the top 20 global banks, and six of the top ten US health care payers. We function as one team to make your goals our goals, whether that’s unlocking the value of generative AI or embedding analytics into workflows that reduce risk or power your growth. Clients choose EXL as their transformation partner for many reasons. Our geographic diversity make talent all over the world instantly accessible. Digital accelerators enable unmatched speed-to-value, letting you realize results fast. It’s our people that truly set us apart, though, including the 1,500 data scientists we have dedicated to our generative AI practice. And our more than twenty years of experience in delivering business services, garnering stellar client references, and maintaining a solid balance sheet are reassuring to our C-suite clients. Find out for yourself why clients, employees, and analysts think we’re some of the best in the business. Contact us to see how we can help you achieve your goals.
Job Description
HR Business Partners perform a specialized type of HR work focused on HR consulting to the business. This role focuses on partnering with business to shape the people infrastructure and culture needed to attract, engage, and retain the very best talent.
It entails working closely with business leaders to drive HR programs, talent management, employee engagement, performance management, workforce management and compliance.
It also involves influencing and driving HR solutions to business, through HR CoEs of talent acquisition, HR shared services, learning and development compensation and benefits, statutory and compliance services. Additionally, HRBPs are tasked with implementing people policies and HR programs for the organization
Responsibilities
Partner with business leaders to deliver the people strategy and implement innovative HR initiatives
Drive the rollout of employee programs and organizational development initiatives
Coach and support managers in adopting talent frameworks, tools, and best practices
Foster a high-performance, diverse, and inclusive culture
Act as a trusted advisor, providing accurate and timely HR guidance to leadership
Collaborate with Payroll, HR Shared Services, Legal, and other internal teams
Manage employee relations matters including disputes, performance improvement plans, disciplinary actions, and terminations
Facilitate clear and effective communication on all HR-related matters
Represent the company with professionalism and integrity both internally and externally
Qualifications
Required Skills & Competencies
Strong leadership and influencing skills
Ability to operate in a fast-paced, dynamic environment with agility
Excellent stakeholder management and relationship-building skills
Strong problem-solving and multitasking abilities
Excellent verbal and written communication skills
High attention to detail
Strong analytical capability (attrition, retention, engagement reporting)
Solid understanding of South African labour legislation and compliance
Flexibility to support extended or graveyard shift operations
Passion for continuous learning and driving impact
Experience Requirements
Minimum 5 years of HR experience (BPO industry advantageous)
At least 3 years’ experience as an HR Business Partner
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