Website EXL South Africa
EXL is the indispensable partner for leading businesses in data-led industries such as insurance, banking and financial services, healthcare, retail and logistics. We bring a unique combination of data, advanced analytics, digital technology and industry expertise to help our clients turn data into … read moreinsights, streamline operations, improve customer experience, and transform their business. Our partnerships with clients are built on a foundation of collaboration – and we’ve been chosen as a partner by nine of the top ten leading US insurance companies, nine of the top 20 global banks, and six of the top ten US health care payers. We function as one team to make your goals our goals, whether that’s unlocking the value of generative AI or embedding analytics into workflows that reduce risk or power your growth. Clients choose EXL as their transformation partner for many reasons. Our geographic diversity make talent all over the world instantly accessible. Digital accelerators enable unmatched speed-to-value, letting you realize results fast. It’s our people that truly set us apart, though, including the 1,500 data scientists we have dedicated to our generative AI practice. And our more than twenty years of experience in delivering business services, garnering stellar client references, and maintaining a solid balance sheet are reassuring to our C-suite clients. Find out for yourself why clients, employees, and analysts think we’re some of the best in the business. Contact us to see how we can help you achieve your goals.
Job Description
Answers questions to providers related to Benefit Plans, Claims and related topics
To communicate effectively for additional information as needed by providers
Perform accurate data entry
Perform eligibility and benefit verification
Create effective, grammatically correct and compliant written communications and demonstrate effective listening and soft skills, engaging in effective dialogue through proper, clear, and effective verbal communication
Responsibilities
Answers questions to providers related to Benefit Plans, Claims and related topics
To communicate effectively for additional information as needed by providers
Perform accurate data entry
Perform eligibility and benefit verification
Create effective, grammatically correct and compliant written communications and demonstrate effective listening and soft skills, engaging in effective dialogue through proper, clear, and effective verbal communication
Qualifications
Good computer navigation skills
Typing speed of 30 Words per Minute with 95% Accuracy
Well versed with basic functions of Microsoft Office (Word, Excel, PowerPoint, Outlook)
Ability to work and collaborate effectively with internal customer
Preferred knowledge of medical terminology
Preferred ability to make sound decisions under the direction of Supervisor
Preferred ability to analyze and resolve problems with minimal supervision
Ability to navigate multiple systems and applications
Ability to produce high quality outcomes in a highly productive environment.
Ability to make sound judgments based on available information.
Excellent written and oral communication skills
Strong critical thinking skills and attention to detail
Experience in using email and Web-enabled applications
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