Website Ntice Sourcing Solutions
Ntice looks to improve efficiencies within the recruitment industry through automating manual processes and procedures, allowing businesses to drastically reduce the cost of advertising, agency spend and size of back office recruitment teams. Recruitment is an expensive component of any business … read moreTalent Attraction Strategy. Ballito, Dolphin Coast, 4399, South Africa
Job Description
An exciting opportunity is available for a skilled Field Engineer to join a dynamic and client-focused Field Team, based in Gauteng.
In this role, you will take ownership of maintaining and supporting dedicated SLA clients, while also getting involved in a variety of ad-hoc technical challenges and project work across a diverse client base.
Working closely with the Field Team Leader, you will play a key role in delivering reliable, high-quality IT services and ensuring client environments run smoothly, securely, and efficiently.
Duties and Responsibilities:
Troubleshoot, maintain, and perform updates/upgrades on software systems
Install and configure software, including email clients, antivirus, and approved third-party applications
Maintain, upgrade, and troubleshoot customer hardware such as PCs, peripherals, and network devices
Liaise with external vendors and suppliers for warranty repairs and maintenance
Maintain and troubleshoot backup solutions for desktops and servers where applicable
Conduct routine site checks on servers and network connectivity
Assist Service Desk and in-office engineers when required
Provide support and guidance to junior engineers
Escalate complex issues to senior resources or relevant teams
Accurately complete timesheets and travel claims, updating daily where possible
Follow and manage the daily scheduled calendar, including updates and changes
Request quotes with accurate specifications for hardware and software
Communicate effectively with clients regarding updates, maintenance, and troubleshooting
Manage small projects under supervision of the Team Leader or Manager
Ensure adherence to SOPs and contribute to documentation
Meet performance targets including billable hours, SLA compliance, and customer satisfaction
Identify opportunities to upsell company products and services
Minimum Requirements:
Own reliable vehicle
Reliable Smart phone
Education and Experience:
CompTIA A+ or equivalent experience
CompTIA Network+ or equivalent experience
MCSA /MCSE Certification
Minimum 5 years’ relevant field experience
Knowledge and Skills:
Strong troubleshooting and problem-solving skills
Solid understanding of hardware, networking, and software environments
Ability to work independently and within a team
Good communication and client engagement skills
Time management and organisational abilities
Experience working within SLA-driven environments
Ability to mentor and support junior staff
Salary:
Market-related (dependent on experience and qualifications)
Benefits:
Provident Fund
Death & Disability Cover
Salary Protection
Referrals Bonus
Long Service Awards
Leave
Bursaries
Employee Assistant Programme
Cell Phone Allowance
Fuel Re-imbursement
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Apply via company website ( http://www.nticesearch.com ) or