Website Mustek Limited
Mustek Limited is one of the largest assembler and distributors of personal computers and complementary ICT products in South Africa. The Mustek Limited Group was established in 1987 and also includes Rectron. Mustek Limited combines the best of local assembly capabilities through its Mecer brand, … read morewith a multi-national product portfolio via a broad range of top tier brands, including: Acer, ASUS, Samsung, Lenovo, Brother, Microsoft Volume Licensing, Brand-Rex, Huawei, miniflex, Mustek Security Technologies and Mustek Energy, to name a few. Through its broad-based distribution strategy, Mustek Limited is focused on being the country’s ICT supplier of choice. Due to its nation-wide footprint and competitive pricing, Mustek Limited prides itself on its service offering capabilities for a wide range of technology and end-user needs. 322 15th Road Randjespark Midrand South Africa 1685
Job Purpose:
The technician (field support) will be responsible for the off-site support function through the testing, diagnosis and repair of notebooks, PC’s, Notebooks & Printers.
Responsibilities:
Technician Service
Diagnose and repair all technical faults of Notebooks, PC’s & Printers
Follow the correct test process for all brands.
Ensuring that all communication with our customers is of the expected quality
Completing all assigned tasks within the required time frame (SLA)
Enhancing customer experience and relationships
Keep the CMDB system up to date at all times.
Customer Service
Help maintain the rework rate for the department below 2% (rework report) within a 30day period between barcodes
Maintain service levels at 90% (SLA Report)
Complete at least additional 5 workshop repairs per week depending on the field work schedule.
Stock
Manage Stock Rand value and have a 0% shrinkage basis and have no stock outstanding for more than 14 calendar days
General
Ad hoc tasks as required
Qualification and Experience:
Matric
CompTIA A+, N+ and S+ preferred
Valid driver’s license
Min of 3-year technical experience in notebooks, PC repairs & Printers
Skills and Knowledge:
Good knowledge of general administrative and internal processes
Knowledge of ICT industry
Knowledge of operating system software (i.e., Windows 10).
Knowledge of relevant technologies hardware
Basic computer literacy especially in Microsoft applications skills
Problem solving skills (analytical)
Good communication skills (verbal and written)
Technical skills and problem analysis
Apply via company website ( http://www.mustek.co.za ) or
mustek.simplify.hr
To apply for this job please visit mustek.simplify.hr.