Website Hyde
Hyde Johannesburg Rosebank is a stylish, bohemian-inspired boutique hotel in Johannesburg's Rosebank, featuring 131 rooms, the Proud Mary restaurant, and Workshop17 co-working spaces near the Gautrain station. It offers trendy, walkable access to shopping, art galleries, and cafes.
Job Description
General Responsibilities
Ensure furnishing, facilities and equipment are clean and in good repair, well maintained and replaced/refurbished as required
Perform preventative maintenance, installations, repairs and troubleshooting on refrigeration and electrical systems and general facilities
Perform rotation cleaning duties as required
Report any accident, or damage to equipment immediately
Ensure that the facilities and equipment are continuously in good repair and safe for human use
Responding to breakdowns timeously
Customer Specific Responsibilities
Ensure guest satisfaction by performing such duties as attending to their requests and inquiries courteously and efficiently
Ensure that all logistics duties are performed and completed with minimal interruption and inconvenience to guests, and the service operation
If spoken to acknowledge guests using the appropriate levels of discretion and the correct forms of address
Report or hand in any property belonging to the guest left lying open in the room
Ensures that areas where jobs are undertaken are left properly clean and ready for use
Always display a polite and gracious manner.
Quality Specific Responsibilities
Comply with and apply all relevant quality standards, policies, processes, rules and procedures
Follow the established sequences of logistics service, adjusting for the needs of operations
Complete any paperwork required as part of the job
Notice and communicate to management opportunities to further improve quality standards
Contribute to the implementation of on-going and continuous improvements
Facilities
Maintain any storage facilities to ensure they are clean and tidy
Be aware and familiar with operating procedures for all departmental machines, equipment and tools
Qualifications
Knowledge and Experience
Qualified Electrical / Mechanic or Plumber with recognised Trade Test
Experienced in advanced facilities and equipment maintenance practices
Ability to effectively communicate with others in English
Intermediate level equipment and facilities maintenance knowledge and application thereof through duties
Displays a sense of urgency and dedication to meeting the needs and wishes of others
Dedicated to achieving high standards by working with others in a friendly and professional manner
Ability to work effectively and safely when under pressure and when placed with demands
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