Website Absa Group Limited (Absa)
Absa Group Limited (Absa) has forged a new way of getting things done, driven by bravery and passion, with the readiness to realise the possibilities on our continent and beyond. We're a truly African brand, inspired by the people we serve in Botswana, Ghana, Kenya, Mauritius, Mozambique… read more, Seychelles, South Africa, Tanzania, Uganda, and Zambia. We also have representative offices in Namibia and Nigeria, as well as insurance operations in Botswana, Kenya, Mozambique, South Africa, Tanzania, and Zambia. Absa Towers West, 15 Troye Street, Johannesburg, Gauteng, South Africa, 2000
Job Description
We are building the next generation of customer-centric, experience-led credit — and are looking for a senior executive to lead this transformation across retail banking.
Credit Proposition & Commercialisation
Design and optimise end-to-end credit journeys across application, allocation, servicing and maintenance
Define business rules and decisioning strategies to maximise customer value and profitability
Translate customer insights and personas into relevant, personalised credit recommendations and offers
Drive the transition from product-led to customer-led credit strategies
Customer Experience (CX) & Journey Design
Own and drive customer experience (CX) outcomes across the credit lifecycle
Design intuitive, frictionless and digitally-led credit journeys that improve conversion, utilisation and satisfaction
Identify and eliminate customer pain points and drop-offs across onboarding, decisioning and collections
Embed UX best practices and human-centred design principles into credit products and processes
Partner with digital, CX and design teams to ensure consistent, seamless omni-channel experiences
Next-Generation Capability Development
Incubate and embed advanced credit capabilities (data science, behavioural insights, ECM, rewards)
Leverage data to optimise engagement, utilisation and collections strategies
Identify customer-level triggers to drive timely, contextualised credit interventions
Enhance both customer experience and operational efficiency through smarter decisioning
Experience
8–10 years’ leadership experience within banking, lending or financial services
Strong background in credit strategy, lending, or portfolio optimisation
Proven experience driving customer experience (CX) or digital transformation initiatives
Experience working across risk, product, analytics and customer experience teams
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Apply via company website ( https://www.absa.africa/absaafrica/ ) or