Website Merchant West
The Merchant West Group is a diversified financial services portfolio of businesses with debt securities listed on the JSE. It is the largest privately-owned provider of specialised financial solutions in South Africa. Founded in 1998, Merchant West provides tailor-made lending, wealth management… read more, asset management and transactional solutions to corporates, SMEs and high net worth individuals.
Role Purpose:
To deliver efficient, accurate, and professional HR administrative support across the employee lifecycle, ensuring high-quality HR operations, reliable data management, and a positive employee experience in line with company policies and legislative requirements.
Main Accountabilities:
HR Operations & Administration
Provide administrative support across the full employee lifecycle (hire to exit)
Prepare and issue HR documentation (contracts, amendments, confirmation and exit letters)
Coordinate onboarding and offboarding processes and logistics
Manage the HR shared mailbox and respond to general HR queries
Liaise with internal stakeholders (managers, IT, payroll, finance) to support HR processes
Provide administrative support to HR projects and initiatives
Employee Records & HRIS Management
Capture and maintain accurate employee data on the HRIS
Maintain complete and up-to-date employee personnel files
Process employee lifecycle changes (appointments, transfers, terminations)
Perform data validation and support HR data audits
Generate standard and ad hoc HR reports
Ensure compliance with POPIA and data governance standards
Payroll & Benefits Administration
Capture and submit accurate payroll inputs within required deadlines
Perform initial payroll checks and support payroll reconciliation processes
Resolve employee payroll queries and escalate where required
Administer employee benefits (medical aid, retirement funds, etc.)
Process benefit changes and liaise with providers
Maintain accurate payroll records and supporting documentation
HR Compliance & Governance
Maintain HR records in line with legislative and audit requirements
Support statutory reporting (EE, Skills Development, UIF, COIDA)
Ensure adherence to HR policies and procedures
Maintain documentation for employee relations processes
Support HR audits and compliance reviews
Employee Experience & Engagement
Coordinate employee engagement and culture initiatives (events, campaigns, recognition programmes)
Manage employee communications (new joiner announcements, birthdays, anniversaries, internal updates)
Support the administration of surveys and feedback initiatives
Assist in promoting engagement initiatives to drive participation
Contribute to a positive and consistent employee experience through HR interactions
Recruitment & Talent Acquisition Support
Coordinate interview scheduling, candidate communication, and logistics
Maintain accurate candidate data on the ATS
Prepare offers of employment and support pre-employment processes
Support a professional and efficient candidate experience
Employee Support & HR Services
Act as a first point of contact for HR queries
Provide accurate and timely support to employees and managers
Escalate complex queries where required
Contribute to a high-quality HR service experience
Qualifications:
Degree in Human Resources, Industrial Psychology, or a related field
Experience:
2–5 years’ experience in a Human Resources administrative or HR support role
Experience supporting HR operations across the employee lifecycle
Exposure to HR systems (Sage 300 People preferred) and payroll processes advantageous
Skills:
HR administration across the employee lifecycle
HRIS and employee data management
Payroll input preparation and benefits administration support
Knowledge of South African labour legislation and HR practices
HR reporting and data analysis
Employee records and document management
Microsoft Office and HR systems proficiency
Competencies:
High attention to detail and accuracy
Strong organisational and time management skills
Service-oriented with a proactive mindset
Professional, reliable, and accountable
Strong communication and interpersonal skills
Discreet, with a high level of confidentiality and integrity
Collaborative team player
Able to manage multiple priorities in a fast-paced environment
Apply via company website ( N / A ) or
merchantwest.simplify.hr
To apply for this job please visit merchantwest.simplify.hr.