HR Administrator

Website Merchant West

The Merchant West Group is a diversified financial services portfolio of businesses with debt securities listed on the JSE. It is the largest privately-owned provider of specialised financial solutions in South Africa. Founded in 1998, Merchant West provides tailor-made lending, wealth management… read more, asset management and transactional solutions to corporates, SMEs and high net worth individuals.

Role Purpose: 

To deliver efficient, accurate, and professional HR administrative support across the employee lifecycle, ensuring high-quality HR operations, reliable data management, and a positive employee experience in line with company policies and legislative requirements. 

Main Accountabilities: 

HR Operations & Administration 

Provide administrative support across the full employee lifecycle (hire to exit) 
Prepare and issue HR documentation (contracts, amendments, confirmation and exit letters) 
Coordinate onboarding and offboarding processes and logistics 
Manage the HR shared mailbox and respond to general HR queries 
Liaise with internal stakeholders (managers, IT, payroll, finance) to support HR processes 
Provide administrative support to HR projects and initiatives 

 Employee Records & HRIS Management 

Capture and maintain accurate employee data on the HRIS 
Maintain complete and up-to-date employee personnel files 
Process employee lifecycle changes (appointments, transfers, terminations) 
Perform data validation and support HR data audits 
Generate standard and ad hoc HR reports 
Ensure compliance with POPIA and data governance standards 

Payroll & Benefits Administration 

Capture and submit accurate payroll inputs within required deadlines  
Perform initial payroll checks and support payroll reconciliation processes  
Resolve employee payroll queries and escalate where required  
Administer employee benefits (medical aid, retirement funds, etc.)  
Process benefit changes and liaise with providers  
Maintain accurate payroll records and supporting documentation  

HR Compliance & Governance 

Maintain HR records in line with legislative and audit requirements 
Support statutory reporting (EE, Skills Development, UIF, COIDA) 
Ensure adherence to HR policies and procedures 
Maintain documentation for employee relations processes 
Support HR audits and compliance reviews 

Employee Experience & Engagement 

Coordinate employee engagement and culture initiatives (events, campaigns, recognition programmes) 
Manage employee communications (new joiner announcements, birthdays, anniversaries, internal updates) 
Support the administration of surveys and feedback initiatives 
Assist in promoting engagement initiatives to drive participation 
Contribute to a positive and consistent employee experience through HR interactions 

Recruitment & Talent Acquisition Support 

Coordinate interview scheduling, candidate communication, and logistics 
Maintain accurate candidate data on the ATS  
Prepare offers of employment and support pre-employment processes  
Support a professional and efficient candidate experience 

Employee Support & HR Services 

Act as a first point of contact for HR queries
Provide accurate and timely support to employees and managers
Escalate complex queries where required
Contribute to a high-quality HR service experience 

Qualifications: 

Degree in Human Resources, Industrial Psychology, or a related field 

Experience:

2–5 years’ experience in a Human Resources administrative or HR support role
Experience supporting HR operations across the employee lifecycle
Exposure to HR systems (Sage 300 People preferred) and payroll processes advantageous 

Skills: 

HR administration across the employee lifecycle 
HRIS and employee data management 
Payroll input preparation and benefits administration support 
Knowledge of South African labour legislation and HR practices 
HR reporting and data analysis 
Employee records and document management 
Microsoft Office and HR systems proficiency 

Competencies: 

High attention to detail and accuracy
Strong organisational and time management skills
Service-oriented with a proactive mindset
Professional, reliable, and accountable
Strong communication and interpersonal skills
Discreet, with a high level of confidentiality and integrity
Collaborative team player 
Able to manage multiple priorities in a fast-paced environment

Apply via company website ( N / A ) or

merchantwest.simplify.hr

 

To apply for this job please visit merchantwest.simplify.hr.

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