Website Mama Shelter
Mama Shelter is bringing its vibrant, affordable, and "irreverent" lifestyle hospitality brand to South Africa for the first time with Mama Shelter Cape Town, scheduled for the City Park building on Bree Street. Developed with Kasada, it will feature 127 hotel rooms, 68 branded residences, restauran… read morets, and "Mama Play" spaces.
As our IT Manager, you keep Mama connected, protected, and powered up. From lightning-fast Wi-Fi to secure systems and seamless integrations, you make sure our teams and guests never see the glitches — only the magic. You translate tech into simplicity, solve problems before they appear, and ensure every digital touchpoint works effortlessly so Mama can focus on what she does best: creating unforgettable experiences.
Here’s what you’ll be responsible for:
Digital Guardian Oversee all IT systems, networks, and infrastructure to ensure secure, stable, and uninterrupted operations across the property.
Systems & Network Master
Manage servers, connectivity, Wi-Fi performance, hardware, and software to deliver seamless technology experiences for guests and teams.
Cybersecurity Protector
Safeguard Mama’s digital environment by maintaining security standards, data protection practices, backups, and system integrity.
Tech Support Hero
Provide responsive IT support to team members, troubleshooting issues quickly and ensuring minimal operational disruption.
Innovation Driver
Identify new technologies and smart solutions that enhance efficiency, improve workflows, and elevate the guest experience.
Systems Integrator
Ensure smooth functionality and integration of hospitality systems including PMS, POS, finance, and operational platforms.
Project & Implementation Leader
Coordinate IT installations, upgrades, and system rollouts, ensuring projects are delivered on time and aligned with business needs.
Compliance Champion
Maintain IT policies, licensing, and brand standards while ensuring alignment with Ennismore and regulatory requirements.
Vendor Relationship Manager
Collaborate with external providers and partners to ensure service quality, performance standards, and cost efficiency.
Compliance Champion
Maintain IT policies, licensing, and brand standards while ensuring alignment with Ennismore and regulatory requirements.
Team Enabler
Train and support teams on systems and tools, empowering colleagues to confidently use technology in their daily roles.
Qualifications
MADE FOR YOU… ONLY IF
You have 5+ years of IT leadership experience in hospitality
You know hotel tech ecosystems inside out — PMS, POS, networks, and integrations
You’re calm under pressure and love solving puzzles
You combine technical expertise with strong people skills
You explain tech without jargon — making the complex feel easy
You’re proactive, organized, and always one step ahead
You care deeply about cybersecurity and data protection
You thrive in fast-paced, lifestyle hospitality environments
You’re hands-on — equally comfortable strategizing or fixing a printer if needed
You lead with positivity, collaboration, and solution-focused energy
YOUR LITTLE EXTRAS
Pre-opening hotel experience
Experience with Opera, Sun Systems, or similar hospitality platforms
Knowledge of cloud systems, networking, and cybersecurity best practices
Multi-property or international exposure
A personality that blends tech precision with Mama’s fun, bold spirit
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