DHL
Role Outline
Provide technical support for software, hardware, and network issues, ensuring system performance and service continuity. The role focuses on managing the IT budget, supporting the rollout of a bespoke ERP/WMS system (with the finance module already implemented), and enhancing operational efficiency across departments. A strong understanding of warehouse operations, transportation, and contract logistics to support WMS and TMS integration. To co-ordinate functions to maximize utilization – productivity and customer service. Internal service delivery – on time – accurately.
Key Tasks
Provide first line support for users, systems, and applications, including network and hardware troubleshooting, process explanations, and training for warehouse-related functions
System & Application Support – first level support and network problems
User Access & Security – manage user accounts, permissions, profiles, and password resets
Network Support – basic support for LAN/WAN, Wi-Fi, and VPN connectivity issues
Strong technical knowledge of Windows OS, MS Office Suite, networking fundamentals, and ERP/WMS/TMS systems, with proficiency in Excel (advanced formulas, pivot tables, data modelling)
Solid understanding of warehouse functions, transportation, and contract logistics, with familiarity in common integration methods (e.g., file transfers, APIs) advantageous
Oversee the IT budget, ensuring efficient allocation, expenditure tracking, and alignment with organisational objectives
Manage user accounts, permissions, and digital assets
Support network operations (LAN/WAN, Wi-Fi, VPN) by liaising with service providers to resolve performance issues
External Service Providers – work with SP’s to troubleshoot and resolve performance issues
Monitoring and reporting – monitor application software and suggest improvements where needed
Project Support – participate in IT projects including software rollouts, upgrades, and migrations
Assist in the testing and implementation phases
Utilize Excel for data preparation, analysis, and decision-making to support IT and operational initiatives, while recommending software improvements to management
Handle IT service requests, repairs, inquiries, or complaints, alongside general administrative duties
Refer to requests for IT services, repairs, support, inquiries or complaints
Contribute to IT projects, including software deployments, upgrades, and migrations, collaborating with system developers to refine WMS and TMS solutions
Managing digital assets with Finance
General month end functions
Qualifications & Experience
Education:
Matric
Diploma/Degree in Information Technology or related field
Industry certifications are advantageous
Experience:
5 -8 Years experience
Proven experience in IT support or helpdesk role
Strong knowledge of Windows OS, Microsoft Office Suite, data analysis and networking fundamentals
Familiarity with ITSM ticketing systems (e.g., ServiceNow, Jira, Freshdesk)
Good problem-solving and analytical skills.
Excellent communication and interpersonal abilities.
Functional Competencies:
Good knowledge of Administration skills and processes
Customer service orientation with attention to detail
Ability to work independently and in a team
Ability to identify issues and react swiftly
Proficiency in MS Excel and data analysis
Adaptability and eagerness to learn
Time management and multitasking
Basic financial acumen
High accuracy, efficiency and accountability
Good written and verbal communication skills
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