Website Clicks Group
Clicks Group is a retail-led healthcare group which has been listed on the JSE Limited since 1996. Through market-leading retail brands Clicks, GNC, The Body Shop and Claire's, the group has over 840 stores across southern Africa. Clicks Group is a leader in the healthcare market where Clicks has th… read moree largest retail pharmacy chain with over 620 in-store pharmacies, while United Pharmaceutical Distributors (UPD) is South Africa's leading full-range national pharmaceutical wholesaler.
Introduction
To manage and optimize outbound distribution centre operations through effective leadership, financial management, strategic planning, and robust process improvement initiatives. This role ensures accurate, cost-effective, and on-time deliveries to stores while maintaining exceptional service levels and operational compliance.
Job description
Key Responsibilities:
Lead and manage all outbound logistics and dispatch operations within the Distribution Centre
Ensure accurate, efficient, and timely order fulfilment and store deliveries.
Drive operational excellence through continuous improvement and process optimisation initiatives.
Ensure adherence to operational SOPs, service level agreements, and dispatch cut-off times
Monitor operational KPIs and implement corrective actions where required
Oversee transport scheduling and outbound planning to maximise fleet and route efficiency
Minimise stock damages, losses, and delivery discrepancies.
Manage departmental budgets and achieve agreed financial targets.
Control operational costs, including labour, overtime, transport, and productivity-related expenses.
Analyse operational and financial performance metrics to identify trends and improvement opportunities
Drive productivity improvements through effective workforce planning and operational controls
Lead, coach, mentor, and develop operational teams to achieve performance targets.
Manage workforce planning, labour allocation, and productivity
Oversee labour broker performance in line with contractual agreements and cost controls
Conduct regular performance reviews and engagement sessions
Foster a high-performance, accountable, and engaged team culture
Manage transporter relationships and performance against agreed SLAs.
Ensure accurate and on-time deliveries to stores with effective issue resolution and communication.
Monitor transport turnaround times and delivery performance.
Drive improvements in transport efficiency and customer service.
Support and optimise warehouse and logistics systems to improve operational efficiency
Identify and implement process and system enhancements aligned to business requirements
Lead operational change initiatives and process improvement projects.
Ensure operational reporting accuracy and data integrity.
Ensure compliance with all health and safety regulations, company policies, and legal requirements.
Maintain accountability for company assets and operational equipment
Ensure a safe, compliant, and productive working environment.
Conduct operational audits and risk assessments.
Skills:
Strong financial acumen and operational analytical capability
Excellent stakeholder engagement and relationship management skills.
Ability to decide, initiate action, and lead teams under high-pressure conditions.
Natural orientation toward continuous improvement and building accountability
Competencies:
Leading and Supervising
Delivering Results and Meeting Customer Expectations
Planning and Organising
Analysing and Interpreting Data
Deciding and Initiating Action
Building High-Performance Teams
Continuous Improvement Orientation
Minimum requirements
Quaification:
Three-year Tertiary qualification in Logistics, Supply Chain, Business Management, or a related field (Essential)
Relevant Supply Chain, Distribution Centre, or Project Management certification (Advantageous).
Experience & Knowledge:
5–8 years of experience within a large-scale Distribution Centre or warehouse operations environment
3–5 years of management experience specifically within FMCG, retail, or logistics operations
Proven track record in managing outbound logistics, transport networks, and fleet coordination
Experience managing labor brokers and third-party transport providers (3PL).
Apply by: 31 May 2026
go to method of application »
Apply via company website ( N / A ) or