Website RBS
In 1988 Risk Benefit Solutions (RBS) started out as a small proprietorship. A little over 20 years on – it’s now one of the largest fully fledged financial services advisory firms in southern Africa. Our services cover a broad spectrum of needs including Insurance Broking, Risk Management, Corpora… read morete Risk Advisors, Employee Benefit Administrators and Consultants, and Health and Wealth management. Culture Our culture is characterised by a strong desire for innovation and problem solving with a flair for entrepreneurship. It’s an inspiring ethos that forms the heartbeat of our business and keeps us firmly on track. But our hard-working attitude aside, we make sure it’s only the work we take seriously – never ourselves. Values Our values form the DNA of our company culture. They underpin our every action and interaction – from the way we answer the phone to the way we work together as a team. Because they’re so important, we’ve created an easy-to-remember acronym: RUBICS. History Risk Benefit Solutions, better known as RBS, was founded by a small but ambitious group of entrepreneurs in 1998. A year later, after making its first acquisition, the staff complement numbered 26. Today, RBS is now a leading industry name and employs over 130 people. success can only be achieved through the success of our clients Since 1998, RBS has evolved into one of the largest fully fledged independent financial services advisory firms in Southern Africa, operating nationally and into Africa. Through a combination of targeted strategic acquisitions and a focus on driving organic growth, RBS has grown its market position by understanding that its success can only be achieved through the success of its clients. In 2011 RBS and Katz Breskal Insurance Brokers concluded a merger – and the newly formed company was re-branded RBS Katz Breskal. It was a synchronous move in which two like-minded companies understood the combined value of the business, the importance of unlocking embedded value and the economies of scale. Stan Katz and David Breskal, the founding members of Katz Breskal, have since retired and in 2014 the company reverted to the more familiar – and shorter – RBS. While the profile of RBS has changed significantly over the years, its core principles remain the same: to place a strong emphasis on service excellence and a desire to build and maintain the strongest relationships with its clients. Something RBS achieves by delivering innovative solutions to meet their client’s every need. 1st Floor Soho on Strand 128 Strand Street Cape Town 8001
Role Purpose
Provide stakeholders with effective and efficient personal lines underwriting services according to the required standards and procedures in order to retain existing clients and secure new business in support of the business strategy.
Financial:
Ensure new business targets are met
Ensure Binder fees targets are met
Ensure retention of existing clients
Ensure and contribute to minimisation of general expenses
Client:
Ensure that all stakeholder (e.g. clients, AE’s, insurers) communication is accurate, timeous, professional and relevant
Build and maintain mutually beneficial relationships with internal and external stakeholders
Ensure and contribute to achieving own and company required client satisfaction targets
Business Processes:
Adhere to company processes, service level agreements, quality assurance targets and broader regulatory frameworks wrt the following processes (but not limited to):
General Enquiries such as but not limited to cover, products, processes etc
New Business, Renewals, Endorsements and Re-broke
Conduct risk assessments
Analyse clients’ portfolios
Request, obtain and assess quotes from insurers
Rate policies
Request, obtain and/or provide clients with all required information and/or documents
Arrange valuations and reinsurance
Raise premiums
File all relevant documentation electronically and in hard copy
Upsell cover to clients where appropriate
Cancellations
Follow retention processes
Cancel the policy on the system
Confirm cancellation request with the client
File all relevant documentation electronically and in hard copy
Refunds
Raise invoices
Request refunds from line manager electronically
File all relevant documentation electronically and in hard copy
Adhere to company mandates
Participate and contribute in ad hoc projects
Report any suspected fraud, misrepresentation and/or dishonesty
Keep accurate record of own activities
Learning and Growth:
Live the RBS values
Ensure continuous self-development
Ensure objectives of own development plans are achieved
Share information and knowledge with the team
Ensure productivity and quality assurance targets are met
Requirements
Minimum Qualifications & Skills:
Matric or equivalent
FAIS Compliant
Computer Literate
Excellent communication skills
Excellent customer services skills
Minimum Experience:
2 years’ experience working in a client services environment
2 years’ experience as a Personal Lines Underwriter
Apply via company website ( http://www.rbs.co.za ) or
rbs.mcidirecthire.com
To apply for this job please visit rbs.mcidirecthire.com.