Website Fidelity Services Group
Fidelity Services Group is Southern Africa's largest integrated security solutions provider and the industry leader in protection innovation. Excellence in service delivery and implementation are fundamental to our impressive track record. By keeping abreast of the latest trends and technological de… read morevelopments globally, and continuously evolving and innovating, the Group remains a front-runner in the security solutions market.
Purpose of the Role
The Site Manager is responsible for the daily operational management, maintenance, performance, and compliance of all security systems and infrastructure at the assigned site. The role ensures that security technologies, including CCTV, alarm systems, electric fencing, and integrated security platforms, remain fully operational, compliant with contractual obligations, and aligned with client, HSEC, and company standards.
The Site Manager serves as the primary on-site representative, managing technicians, coordinating maintenance activities, engaging with client stakeholders, and ensuring the successful execution of all operational requirements.
Key Responsibilities
Site Operations Management
Manage all day-to-day security system operations on site.
Ensure contractual service levels and operational requirements are consistently achieved.
Act as the primary liaison between the client and the company on site.
Coordinate daily activities of technicians and subcontractors.
Ensure operational continuity of all security systems and infrastructure.
HSEC & Compliance Management
Ensure full compliance with all HSEC requirements, mine procedures, and site-specific regulations.
Conduct regular safety inspections and toolbox talks.
Ensure all personnel adhere to safe work practices and permit requirements.
Maintain compliance with OEM specifications, SAIDSA standards, SANS requirements, and company procedures.
Report and investigate incidents, near misses, and non-conformances.
Maintenance & Service Delivery
Oversee preventative and corrective maintenance activities for:
CCTV systems
Alarm systems
Electric fencing
Integrated security platforms
Network infrastructure supporting security systems
Ensure maintenance schedules are executed according to approved plans.
Monitor service requests and fault response times.
Ensure critical system failures are escalated and addressed immediately.
Verify the quality and completion of all maintenance activities.
Asset & Resource Management
Manage site assets, including:
Tools and test equipment
Vehicles
Spare parts inventory
PPE and safety equipment
Monitor stock levels and initiate replenishment requests.
Ensure all equipment remains in good working condition.
Maintain accurate asset registers and inventory records.
Technical System Oversight
Monitor performance and functionality of:
CCTV systems
Alarm monitoring systems
Electric fencing infrastructure
Video Management Systems
Security networks and communication systems
Ensure proper system configuration and functionality.
Coordinate troubleshooting and technical support activities.
Escalate complex technical issues to the Contract Manager and specialist support teams.
Installation & Project Coordination
Supervise new installations, upgrades, and system enhancements.
Ensure installation work complies with approved designs and specifications.
Coordinate access, permits, and resources required for project execution.
Verify workmanship quality and commissioning requirements.
Ensure project documentation is completed and maintained.
Quality Assurance & Reporting
Conduct routine inspections and quality audits.
Monitor system performance against contractual KPIs.
Prepare and submit:
Daily operational reports
Weekly maintenance reports
Monthly performance reports
Incident reports
Identify opportunities for system improvements and operational efficiencies.
Client & Stakeholder Engagement
Maintain positive relationships with client representatives.
Attend operational and planning meetings.
Address client concerns and service delivery issues promptly.
Provide regular feedback on site performance and system status.
Support audits and client inspections.
Incident Management
Manage the response to security system failures and incidents.
Coordinate corrective actions and close-out activities.
Ensure proper escalation procedures are followed.
Maintain records of incidents and corrective measures.
Support investigations into system failures and operational disruptions.
Team Leadership & Performance Management
Supervise technicians, contractors, and support personnel.
Allocate daily work assignments and priorities.
Monitor productivity, attendance, and performance.
Conduct performance reviews and coaching sessions.
Ensure personnel maintain required certifications and competencies.
Support training and development initiatives.
Minimum Requirements
Qualifications
Diploma or Degree in Electrical Engineering, Electronics, Information Technology, Security Management, or a related field.
Relevant security industry certifications will be advantageous.
Experience
Minimum 3–5 years’ experience in security systems operations and maintenance.
Previous supervisory or site management experience.
Experience in mining, industrial, or large-scale infrastructure environments preferred.
Technical Competencies
Working knowledge of:
CCTV systems
Alarm systems
Electric fencing systems
Video Management Systems (Milestone, HikCentral)
TCP/IP networking fundamentals
Integrated security platforms
Understanding of SAIDSA and SANS standards.
Ability to interpret technical drawings and system layouts.
Key Skills
Leadership and team management
Client relationship management
Planning and coordination
Technical troubleshooting
Problem-solving and decision-making
Compliance and risk management
Communication and reporting
Time management and organizational skills
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