Website West Coast Personnel
West Coast Personnel streamlines the recruitment process by presenting the best-vetted candidates, on time. Our Recruitment service is free and your company pay for our expertise after the successful candidate has commenced employment. Our EOR service issues employment contracts on your behalf, hand… read moreles payroll, salaries and statutory responsibilities and charges a monthly service fee per worker. West Coast Personnel offers a range of add on services: background checks – criminal, credit, education and reference checks – so you know you’re recruiting reliable staff. Our international standard skills testing software ensures that candidates can do what they say.
Job Description:
We are seeking a Technical Support and Installation Technician based in Paarl to join our dynamic team. The ideal candidate will provide excellent customer service, perform broadband installations and ensure all technical systems run smoothly and efficiently.
Key Responsibilities:
Manage the helpdesk and provide professional technical support to customers.
Set up and update new customer systems.
Maintain and update UNMS devices daily.
Perform stock control and track field inventory.
Record installations and repairs on Google Calendar/OneNote.
Stay current with broadband technology developments.
Conduct on-site service calls safely and responsibly.
Maintain tools and equipment in good working condition.
Provide clear instructions to customers on using routers and services.
Test and troubleshoot equipment and infrastructure issues.
Remove or replace equipment after service cancellations or changes.
Conduct site surveys for potential customers.
Follow health and safety regulations and conduct weekly tool talks.
Collaborate with team members and assist management with ad hoc tasks.
Basic Qualifications:
Valid driver’s license.
Proven experience in broadband, networking, or technical support.
Good understanding of routers, wireless technology and internet systems.
Strong communication and problem-solving skills.
Ability to work independently and in a team.
Physically capable of climbing ladders and working in confined spaces.
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