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Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

My Career Development Portal: Wherever you are in your career, we are here for you. Design your future. Discover leading-edge guidance, tools and support to unlock your potential. You are Absa. You are possibility.
 
Job Summary
• To manage and sustain a portfolio of Business banking customers, building long term relationships founded on efficient and reliable support for their business. This is achieved particularly through quick risk decisions and managing consistency and quality of operational service.
• The primary objective is to maximise risk-adjusted portfolio contribution.
• The jobholder will be responsible for business development both with new customers and with existing customers where they are expected to increase “wallet share”
Job Description
 
Job Purpose.

To manage and sustain a portfolio of Business banking customers, building long term relationships founded on efficient and reliable support for their business. This is achieved particularly through quick risk decisions and managing consistency and quality of operational service.
The primary objective is to maximise risk-adjusted portfolio contribution.
The jobholder will be responsible for business development both with new customers and with existing customers where they are expected to increase “wallet share”

Main accountabilities and approximate time split
Sales and Service: 65%

Maintain Relationship Plans for all customers in the portfolio such that contact with customers is prioritised.
Conduct annual and if appropriate, interim reviews of customers borrowing facilities
Conduct annual and if appropriate, interim reviews with non-borrowing customers
Determine the key messages, e.g. agreed service standards, and negotiated pricing, relationship team contact points and new product changes, deciding upon the most appropriate communication method.
Deal with and find solutions to customer complaints
Determine the products that are most effective in meeting customer’s needs and be able to sell these at short notice both reactively and proactively.
Research, create and follow up a target list for potential new business.

Business Management 30%

Research, create and follow up on a target list for potential new business
Identify priority customers using the Customer Relationship Planning templates to assess their present and potential contribution.
Gather all the required information that is needed to prepare and assess credit applications. Role holder will be expected to input certain key information such as judgemental information. (They will work with CMA and CCM resources to construct credit applications).
Control and quality of the portfolio, using available triggers and adherence to Risk management guidelines and policies.

Staff Management 5%

Day to day coaching and development of Corporate Service’ Assistants

Risk and Controls Objectives

Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Absa Operational Risk Framework and internal Absa Policies and Standards
Manage risk and control effectively by applying applicable risk frameworks and embedding a positive risk culture
Understanding of own role in the end-to-end processes in which you play a part, including applicable risks and controls.
Adhere to Absa’s policies and procedures applicable to own role, demonstrating sound judgement and responsible risk management.
Report all risk events / incidents / issues using the defined process for your business area and help to understand why these happened and how to prevent them in future. Proactively look for ways to improve the control environment by considering what could go wrong in the processes you operate and how errors could be prevented.
Continuous and proactive engagement with regulatory bodies, unions where applicable

All mandatory training completed to deadline

Technical skills / Competencies

Relationship skills
Credit Risk skills
General Corporate skills
Communications skills

Knowledge, Expertise and Experience

Meeting customers’ needs
Business awareness
Business development
Managing Relationships
Innovative
Analysis and judgement
Personal Organization
Adaptability
Decision making
Team results
Active listening

Absa Values
Absa Purpose Values and Behaviors represent the set of standards which governs the actions of all of us who work for the bank and against which the performance of every one of us in Absa are being assessed and rewarded:

Trust
Resourceful
Stewardship
Inclusive
Courage

Education
National Diplomas and Advanced Certificates: Business, Commerce and Management Studies (Required)
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Job Function
Contribute to an effective service delivery through the handling, monitoring and control of shipments from start to
finish within required specifications and in accordance with agreed policies / procedures and local legislation
Key Performance Areas
Operations

Carry out the opening of shipment files including allocating a shipment file number, establish and obtain landside and transport rates, 3rd party Service provider costs and quality assure that the rates on the shipping line invoice are in accordance with buying rates.
Receive shipment pre-alert documents and Quality Control (QC) for completeness, correctness, validity and any other relevant parameter
Ensure all documentation including confirmation of the shipment details are obtained and is provided to the clearing department and that the consignee has been appropriately notified and status report updated.
Gather cargo and origination information, buying and selling rates from the relevant office and finalise, agree, and arrange the shipping method with the client and international offices.
Facilitate a responsive turnaround time and internal handover of documents by monitoring cargo arrival against the bookings with the shipping lines or Airlines and ensuring order / indent facilitation.
Monitor and track success of services and nature of failures to ensure continuous development within Operations.
Custodian of ensuring all shipments are cleared, released and delivered withing stipulated time frames.
Remain abreast of a variety of geographic landscape to offer informed guidance to clients and stakeholders (internal and external)
Good understanding of INCOTERMS and applicability there-of.

Operational Finance

Ensure all accruals for the individual shipments are captured and accurate in the month of the revenue recognition of the file. Any demurrage /detention/storage should be accrued for prior to actual invoices being received.
Assist in the timeous and efficient closeout related to shipments by tracking and tracing client shipments from indent, to P.O.D. and invoice payment.
Obtain completed clearing instruction from the client and timeously advise the clearing agent/client to forward original bill of landing to handover file to entries for further processing
Controller must verify information on BL/ HBL / AWB against the information on Invoice and Packing list and any other supporting documents such as permits / certificates prior to submission to Customs clearing team.
Work towards ensuring invoice to client is similarly aligned to the estimate that was issued before business was acquired.
Ensure all anticipated or forecasted accruals are captured for invoicing purposes noting of the nature of shipment and geographic landscape.
Drive the timeous issuing of invoices to client with the relevant stakeholders (Finance team, GSC etc)

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Client Engagement

Proactively Interact with clients to keep them informed by notifying them of the arrival of shipments and provide general assistance to Controllers in respect of updating the relevant systems with respective milestones.
Coordinate shipments end to end and acting as a contact person for the client by updating them throughout the product shipment lifecycle.
Drive client retention by ensuring operational efficiency and excellent communication to client and internal and external stakeholder within Operations.
Minimize client escalation by addressing all issues client raises and seek support when required from the relevant stakeholder to ensure client satisfaction.
Offer the client the best solution by working with the product, pricing and procurement team in solution development.
Establish and develop strongly valued relationships with all carriers, agents and internal and external customers with the purpose of increasing confidence in and the reputation of the business driving brand awareness and loyalty.
Ensure all client queries / complaints are resolved timeously and, in a manner, which satisfies the query / complaint.
Custodian for ensuring the client KPAs are met and achieved.

Compliance

Ensure that all activities in the area of responsibility are compliant with company specific regulations and aligned with Global SOPS and Business Rules
First point of contact for the client on customs queries and work with the subject matter experts in addressing the client queries.
Work with the customs team and revenue authority office during document compilation to ensure all required documents submitted and compliances are met before shipment arrives.
Critically engage with the Revenue authority around tariffs and pricing to ensure alignment with in-county legislation and adherence to compliance practices.
Remain abreast for all new legislations passed related to customs and freight forwarding across various geographic locations.

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Qualifications Required:

Minimum Diploma in Supply Chain and Logistics or equivalent
Customs Clearance accreditation
Freight Forwarding certificate

Experience and Skills Required:

Comprehensive knowledge of the forwarding and clearing industry, Incoterms, and customs requirements
Minimum of 3- 5 years’ experience in Import/Export Freight Forwarding and Clearing
Exceptional communication skills
Meeting of deadlines
Attention to detail.
Ensure customer commitments are met and exceeded.
Operational Freight Forwarding Systems Knowledge
Microsoft Office – Outlook, Excel
Sound knowledge and understanding of INCOTERMS.

About DP World
Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally.
With a dedicated, diverse and professional team of more than 111,000 employees from 159 nationalities, spanning 77 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future.
We’re rapidly transforming and integrating our businesses — Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.
What’s more, we’re reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer’s door.
DP World is on a mission to transcend boundaries and bridge the gap between all nations and cultures – not just in what we do but also in how we behave.
We are dedicated to creating a culture where everyone feels respected, supported, and empowered to reach their full potential. We believe that embracing inclusion and diversity, drives innovation and growth and helps us connect people, businesses, and societies. Free minds and different perspectives are changing our world, and together we can change what’s possible.
WE MAKE TRADE FLOW TO CHANGE WHAT’S POSSIBLE FOR EVERYONE.
EEO Statement
DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, race, religion, or belief.
Job listings
By submitting your resume and application information, you authorize DP World to transmit and store your information in the world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualifications for this or other job vacancies.

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Job Summary: Champion the design, articulation and implementation of effective marketing and sales strategies and activities aimed at meeting customer needs, enhancing brand equity and ultimately increasing revenue generation for the organization.
Duties and Responsibilities:

Demonstrate ownership of and communicate the strategic direction and objectives of the Sales and Marketing department to all staff within the department.
Oversee the articulation of the organization’s sales and marketing strategies and ensure alignment with DCP’s corporate strategy, goals and objectives.
Champion the design and deployment of an effective customer acquisition, retention and relationship management strategy/framework to sustain and expand the organization’s clientele.
Institutionalize a customer service-oriented culture in the sales workforce and champion capacity building efforts for all categories of staff within the department.
Provide overall guidance and direction in the execution of the department’s functions and activities.
Approve and coordinate the execution of the department’s work programs and plans.
Coordinate, direct and supervise the day-to-day activities of the department and ensure alignment with the overall goals and objectives of the company.
Develop and implement a comprehensive sales and marketing plan to acquire significant clientele from identified customer segments.
Ensure the deployment of effective market penetration and market share acquisition framework.
Ensure the development and establishment of effective channel strategies to promote sales.
Oversee the collation of market and industry business intelligence to support effective decision making.
Monitor and ensure the provision of the highest quality services to the company’s customers and oversee the design and deployment of an effective customer relationship management framework.
Stay abreast of market trends, customer needs and competitor initiatives and devise strategies to optimally utilize market opportunities.
Attend workshops, trade shows and seminars to keep up to date with changes in the industry.
Oversee the preparation of the department’s annual budget and monitor its implementation.
Review the department’s performance against set targets on a periodic basis and define action plans for improvement.
Manage the human and material resources of the department to optimize performance and enhance output
Assign detailed responsibilities to subordinates and supervise them to ensure timely delivery of high-quality results
Motivate, guide and ensure knowledge transfer and capacity building of subordinates
Review and authorize key expenditures/transactions of the Department in line with approved departmental budget and manual of authority
Ensure periodic meetings to communicate departmental goals/targets and agree work plans.
Prepare and agree career development plans (in conjunction with the HR Department) and conduct periodic performance appraisals for departmental staff.
Prepare and submit periodic activity/management reports to the CEO, DCP Tanzania, on the activities of the department.
Act on behalf of; and perform any other duties that may be assigned by the CEO, DCP Tanzania

Requirements

Bachelor’s degree or its equivalent in a social sciences, marketing or business management discipline.
Post-graduate degree in a relevant discipline.
Minimum of thirteen (13) years relevant work experience with at least three (3) years in a senior management position.
In-depth understanding of trends, challenges, opportunities, regulations and legislation relating to the cement manufacturing industry.
In-depth knowledge of DCP’s product and service offerings.
Very good understanding of approaches/ methodology for business strategy articulation, monitoring and implementation; sales/marketing planning, marketing models and business performance analysis.
Very good knowledge of local and global industry dynamics including regulation, legislation and operating environment.
Very good understanding of micro and macroeconomic indices and their impact on business.
Ability to think strategically and holistically and to appreciate the systematic impact of various policies, issues and solutions.
Excellent leadership and people management skills.
Excellent negotiation and relationship management skills.
Excellent communication, presentation and facilitation skills.
High sense of responsibility and accountability.
High ethical standards.

Benefits

Personal Health Insurance
Pay Off Time
Training and Development

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We are currently seeking for passionate and dynamic Finance professionals who pride themselves on
their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
As an Outlet Cashier you are responsible for cashier’s house fund and its safekeeping, whereby your role will include key responsibilities such as:
• Ensure that a check is made and recorded in the POS system for every food & beverage
sale in the outlet
• Ensure that a check is made and recorded in the POS system for any meals consumed by
employees or any service offered to guests as complimentary or entertainment
• Enter opening and closing check number used in his / her shift in the Night Auditors
logbook, ensure that checks are used serially and all the checks are accounted for
• Open a guest check in the POS system, punching orders, splitting and transferring tables,
settling checks as cash, room charge, credit card or city ledger
• Prepare cashier’s summary and tally it with Micros (POS) reading at the close of his / her
shift
• Print and tally transaction list from credit card machines with physical check and Micros
reading
• Prepare deposit envelope, write the deposit amount in cashier’s deposit sheet and drop
the envelope in the Front Office safe depository, in the presence of a witness, who has
also signed the witness column of the cashier’s deposit sheet.

Skills

 
Education, Qualifications & Experiences
You should have a diploma / degree in hotel management or accounting and previous experiences
within a hotel environment. Good English communication skills and computer literacy is a must, while
knowledge of Opera, Micros, FBM and SUN System is an asset.
Knowledge & Competencies
The ideal candidate will be results oriented and a self motivator along with a positive attitude. You have the ability to think laterally and analytical, display a high level of integrity and have the ability to identify, impact and influence others. You are a strong team player, enthusiastic and flexible, while possessing following additional competencies:
Understanding Hotel Operations
Teamwork
Planning for Business
Supervising People
Understanding Differences
Supervising Operations
Effective Communication
Adaptability
Customer Focus
Driving for Results

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Position: HR Coordinator/HR Executive
Department: Human Resources
Reports To: HR Manager
Job Purpose:
The HR Coordinator supports the HR department in implementing and managing core HR functions including recruitment, employee relations, policy enforcement, training, and performance management to ensure smooth operations and compliance with organizational goals and labor regulations.
Key Responsibilities:

Recruitment & Onboarding
Assist in posting job ads and screening candidates.
Coordinate interviews and communicate with applicants.
Prepare onboarding documents and schedule new hire orientations.
Maintain updated records of new hires.
HR Administration
Recruitment services

Maintain accurate employee records and HR databases.
Assist in preparing HR reports and documentation.
Track employee attendance, leaves, and contract renewals.
File and manage confidential HR documents.

Employee Support

Serve as a point of contact for employee queries on HR policies and procedures.
Help coordinate employee engagement initiatives and welfare programs.
Support with handling disciplinary or grievance procedures as needed.

Training & Development

Help maintain training records and calendars.
Coordinate logistics for internal and external training programs.

Compliance & Policies

Ensure HR practices comply with legal and organizational standards.
Assist with audits and updating HR policies and procedures.

HR Systems

Support the implementation and use of HR software systems.
Ensure data accuracy and timely updates in HRIS/payroll systems.

Qualifications:

Bachelor’s Degree in Human Resources, Business Administration, or related field.
2–4 years of experience in a similar HR role.
Good knowledge of employment laws and HR best practices.
Strong communication and interpersonal skills.
Proficiency in Microsoft Office and HR systems (HRIS).

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Position: General Cashier
Department: Finance
Reports To: Finance cluster/Accountant
Job Summary:
The General Cashier is responsible for handling all cash transactions within the hospitality facility, ensuring accuracy and accountability in every transaction. This role ensures that all financial transactions, including guest payments and cash drops, are processed smoothly and efficiently, maintaining a balanced cash flow and assisting in the preparation of financial reports.
Key Responsibilities:

Guest Transactions:

Process payments from guests for various services, including room charges, food & beverage, retail, and additional services.
Issue receipts, refunds, and change promptly while ensuring the accuracy of the transaction.
Handle different payment methods such as cash, credit/debit cards, and mobile payments.

Cash Management:

Maintain a balanced cash drawer, ensuring all transactions are logged accurately.
Reconcile cash drawers at the beginning and end of each shift, reporting discrepancies to the supervisor.
Ensure adherence to cash handling and security protocols, including safekeeping of money.

Billing and Payment:

Verify and process guest bills, ensuring accuracy in charges and applying discounts, promotions, or credits when applicable.
Assist in managing guest folios and ensure timely posting of transactions.
Collaborate with front desk staff to resolve any discrepancies in billing.

Customer Service:

Greet guests and provide assistance with inquiries or concerns in a friendly and professional manner.
Address guest complaints or issues with payments in a calm, efficient, and courteous manner.
Provide information on services, charges, and payment policies.

Reporting and Documentation:

Generate and submit daily cashier reports to the accounting or finance department.
Assist with cash drops and financial documentation for reconciliation purposes.

Collaboration:

Work closely with other hotel departments, such as housekeeping, food and beverage, and front desk, to ensure smooth guest transactions and service.
Support team members during busy times by assisting with customer service or payment-related tasks.

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Compliance:

Adhere to all company policies, procedures, and financial controls to ensure compliance with legal and financial regulations.
Maintain confidentiality and safeguard guest information at all times.

Qualifications:

Bachelor in Finance/Accounting
Experience: At least 2-3 years of experience as a cashier in a hospitality or customer service setting (preferred).
Technical Skills: Proficiency with Point-of-Sale (POS) systems, cash registers, and basic computer skills.
Soft Skills:

Strong communication and customer service skills.
Detail-oriented with the ability to process payments and handle cash accurately.
Ability to remain calm and efficient during busy or stressful situations.
Trustworthy and reliable with a high level of integrity.

Availability: Flexibility to work varying shifts, including weekends and holidays.
Languages: Basic English proficiency required; additional languages are an asset in a multicultural environment.

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Position: Cashier
Department: Finance
Reports To: Finance supervisor/Front Office Manager
Job Summary:
The Cashier in a hospitality setting is responsible for processing guest payments accurately and efficiently in restaurants, front desks, or other service areas. This role ensures smooth financial transactions, maintains cash control, and provides friendly and professional service to enhance the guest experience.
Key Responsibilities:

Process guest payments for services such as dining, room charges, or other amenities
Handle cash, credit cards, and digital payment methods accurately
Issue receipts, refunds, and change promptly
Maintain a balanced cash drawer and report discrepancies immediately
Support front-of-house staff with billing and payment-related tasks
Ensure billing procedures comply with hotel or restaurant standards
Answer guest inquiries regarding charges or payment processes
Maintain cleanliness and organization of the cashier station
Follow company policies for cash handling, guest privacy, and safety
Greet guests warmly and professionally at the point of sale (e.g., restaurant counter, hotel front desk, gift shop)
Accurately process all transactions including room charges, food & beverage bills, retail purchases, and service fees
Prepare and settle guest checks according to company policies
Monitor and reconcile cash drawers, float balances, and petty cash
Generate daily cashier reports and submit them to the accounting department
Cross-check bills, discounts, vouchers, and promotions for accuracy before final billing
Handle cash drop procedures at the end of each shift as per hotel policy
Collaborate with servers, front desk agents, and supervisors to resolve billing or payment discrepancies
Assist in maintaining inventory records for POS items sold (if working in a retail or F&B setting)
Ensure timely posting of transactions to guest folios (in hotels)
Support other staff during busy periods (e.g., helping take orders or answering phones)
Report any unusual activity, fraud, or operational issues to the Finance or Duty Manager
Follow hygiene and safety procedures, especially when handling food or beverages
Ensure the guest’s final experience (checkout/payment) is smooth, accurate, and friendly

Qualifications and Skills:

Bachelor in Accounting or equivalent; hospitality training is a plus
Previous experience in a hotel, restaurant, or retail cashier role preferred
Strong numerical and problem-solving skills
Excellent communication and guest service abilities
Familiarity with computer
Trustworthy, detail-oriented, and well-organized
Flexible to work shifts, including weekends and holidays

 
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Mwanga Hakika Bank Limited (MHB) is a fully-fledged Commercial Bank and 100% owned by local Tanzanians. We have an exciting opportunity for enthusiastic and committed individuals to join our dynamic and growing team in the following open vacancy.
Purpose of the Role
The Data Analytics Officer works collaboratively to analyze large volumes of financial, transactional, and customer data to provide insights that improve decision-making, optimize risk management, and support regulatory compliance. The Officer will also be responsible for studying market trends and making effective use of existing datasets to generate insights that enhance internal processes, increase product uptake, and improve the quality of services offered to customers.
This position is accountable for the proper use of data and reporting to support the business development initiatives of the bank.
Summary of Key Duties and Responsibilities
· Analyze customer behavior, loan performance, transaction patterns, and financial KPIs to support business growth and risk management strategies.
· Collaborate with teams across retail banking, risk, compliance, marketing, and finance to deliver actionable insights.
· Develop dashboards and reports for senior management and regulatory use, utilizing tools such as Power BI, Tableau, or Qlik.
· Support fraud detection, credit risk scoring, and customer segmentation initiatives through statistical analysis and predictive modeling.
· Clean, transform, and manage both structured and unstructured data from internal systems (e.g., core banking, CRM, credit bureau).
· Monitor trends and detect anomalies in large datasets related to deposits, lending, card usage, and the customer lifecycle.
· Assist in meeting data requirements for regulatory compliance (e.g., Basel norms, AML, KYC, IFRS 9).
· Lead market research and generate data-driven reports and insights related to competitors, customers, regulators, and strategic partners.
· Collaborate with cross-functional teams to promote a data-driven culture that enhances decision-making, productivity, and organizational effectiveness.
· Stay updated on industry trends and emerging technologies to identify new opportunities and strengthen MHBs competitive advantage through data analytics.
Qualifications

Minimum of 3 years experience in a data analysis role, preferably within the banking or financial services industry.
Bachelors degree in Statistics, Economics, Finance, Computer Science, or a related field.
Strong skills in SQL, Excel, and data visualization tools (e.g., Power BI, Tableau).
Experience with programming languages such as Python, R, or SAS for statistical analysis and modeling.
Solid understanding of banking products (e.g., loans, deposits, credit cards) and core financial metrics.
Experience working with financial data warehouses or core banking systems (e.g., Flexcube, Finacle, Temenos).
Project management certifications such as CAPM, PMP, or PRINCE2 will be an added advantage.
Knowledge of credit risk modeling or fraud analytics is a strong plus.

Knowledge and Skills

Strong attention to detail with the ability to prioritize tasks, meet tight deadlines, and deliver high-quality results.
High levels of integrity, self-drive, leadership, and sound management skills.
Strong analytical, interpersonal, and relationship-building abilities.
Proficiency in computer applications such as Adobe Design Standard, Microsoft Word, Excel, PowerPoint, and web design/maintenance.
Excellent networking, communication (written and spoken in both English and Swahili), and problem-solving skills.
Strong presentation skills, goal-oriented mindset, and a commitment to quality.
Flexibility and the ability to coach, mentor, and develop team members.

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About the job Customer Service Manager

Mwanga Hakika Bank Limited (MHB) is a fully fledged commercial bank 100% owned by local Tanzanians. We have an exciting opportunity for enthusiastic and committed individuals to join our dynamic and growing team in the following open vacancy.
Purpose of the Role
To lead and manage the branch’s customer service function by ensuring high-quality service delivery, resolving customer queries and complaints efficiently, managing the front-office team, and driving service excellence that supports business growth, customer satisfaction, and loyalty.
 
Summary of Key Duties and Responsibilities

Supervise and coordinate daily activities of front-office staff to ensure seamless customer service delivery.
Oversee account opening processes and ensure compliance with KYC, AML, and internal policies.
Monitor customer service queues and ensure effective queue management, including handling peak hours.
Resolve escalated customer queries and complaints professionally and within agreed timelines.
Ensure timely feedback is provided to customers on queries and complaints raised.
Oversee the handling and issuance of ATM cards, cheque books, PIN mailers, and ensure proper ATM lobby management.
Promote a customer-first culture across the branch and ensure customers receive consistent, high-quality service.
Support marketing and cross-selling of the banks products and services aligned to customer needs.
Maintain an accurate customer complaints register and provide monthly reports with key insights and recommendations.
Monitor customer satisfaction levels and lead initiatives to improve the customer experience.
Train, mentor, and coach the customer service team to enhance service delivery and performance.
Ensure customer-facing areas are well-maintained, clean, and professional.
Prepare and submit timely customer service performance reports to management.
Collaborate with internal departments (e.g., operations, compliance, IT) to solve service-related challenges.

Qualifications

Minimum of 3 years experience in a customer service role, with at least 1 year in a supervisory or managerial position, preferably in the banking sector.
Bachelors Degree in Banking, Business Administration, Marketing, Finance, or a related field.

Knowledge and Skills

Strong knowledge of banking operations and customer service standards.
Excellent leadership, coaching, and team management skills.
Strong communication and interpersonal skills in both English and Swahili.
Good problem-solving and conflict resolution abilities.
Sales and relationship management skills.
High level of attention to detail and accuracy.
Proficient in Microsoft Office applications and banking systems.

Key Behavioral Competencies

Customer-focused with a high level of professionalism.
Positive and flexible attitude towards change.
Proactive, self-motivated, and results-oriented.
Strong ethics, integrity, and confidentiality.
High degree of emotional intelligence and teamwork.

 

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Job Vacancy – Haulage Mechanic
Position: Haulage MechanicVacancies: One (01)Workplace: BagamoyoDate: 03/05/2025
Duties/Responsibilities:

Responsible for the inspection, checking, and repair of haulage machines.

Responsible for good housekeeping in the mobile workshop.

Accountable for maintaining and repairing haulage machines, tractors, loaders, harvesters, and trailers.

Identification of faults in haulage machines.

Maintaining safety and cleanliness in the workplace and job.

Ensuring timely repairs of haulage machines.

Any other duty assigned by the HOD-WS.

Qualification and Skills Required:

Advanced Certificate in motor vehicle engineering or Level III Certificate in Automobile Mechanics.

At least three (3) years’ experience in repairing cane haulage machines, tractors, vehicles, and trailers.

Applicants must have NIDA & TIN.

Applicants must provide an introduction letter from local government and two referee letters.

Applicants are required to submit all supportive documents as a single PDF file. Non-compliance will render the application inadmissible.

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