Blog

Title
Plumber
Category (cf Policy 5.101)
Support Staff

Reports to:
Facilities Supervisor 
Department:
Facilities and Maintenance

Job Holder
 
Start date:
1st August, 2025

 
IST Mission
Challenge, support, and inspire all learners to become accountable citizens who find their own paths and thrive in a dynamic world.
 
IST Vision
IST is a pioneering International Baccalaureate Continuum school that ignites a life-long passion for learning.
 
We are a diverse and vibrant community that values student agency and cultivates local and global partnerships in an open and adaptive learning environment.

IST fosters exploration, collaboration, and authentic experiences that develop resilient and compassionate individuals.
Core Values

Respect
Service
Well-being
Belonging
Growth

 
Mission Impacts

An accountable citizen recognizes their impact and responsibility to their communities. They are equipped with knowledge, empathy, and ethical commitment. They embody the school’s values and contribute positively to society.

Learners will collaborate with mentors and are empowered to explore diverse opportunities that extend and enrich the curriculum.

Learners are self-driven, curious, and confident. They are creative and imaginative thinkers who can develop solutions, seize opportunities, and adapt in the face of adversity.

 
Strategies
In order to support our mission, vision, and values, IST will:
Strategy 1 – Leveraging Community
Leverage the IST community and local and global partners.
 
Strategy 2 –  Professional Growth
Attract, develop, and retain exceptional professionals who embody IST’s mission, vision, and values.
Strategy 3 – Innovation & Learning
Explore, create, and implement innovations in the educational ecosystem in support of learner agency, academic rigor, and the pursuit of excellence.
Strategy 4 – Future Focus
Implement transformative approaches to resource management focused on environmental responsibility and efficiency, financial viability, and institutional continuity.
Summary of the Role
The objective of the Plumber position is to install, repair, and maintain pipes, fixtures, and other plumbing used for water distribution and wastewater disposal in the school.
Preferred Qualifications and Experience (a) Experience: 5+ years’  experience as a plumber; (b) Must have a diploma in plumbing or a related field.
Professional Competencies:

Excellent communication skills in spoken and written form
Sound decision making, solutions-focused,
Knowledge of child protection and health, and safety
Strong customer service skills
Willingness and ability to work collaboratively with colleagues
Highly effective relationship developer with a variety of stakeholders
Experience in maintenance, construction, engineering, and all facets of property operation and building management is preferred

 
Personal Attributes:

Collaborative team player, empathetic listener
Integrity and confidentiality
Intercultural awareness, creative, and persuasive
Flexible and capable of managing growth and instilling high standards
Adept in multilingual settings, spirited, pioneering, professional, and nurturing

 
Responsibilities
The primary responsibilities for a Plumber will be:

Installs plumbing systems and fixtures (e.g., water heaters, drinking fountains, etc.) for the purpose of providing enhanced and/or upgraded capabilities.
Diagnose causes of problems and/or failures in plumbing/irrigation systems to identify repair and/or replacement needs.
Fabricates equipment parts to meet specialty needs and/or replace unavailable parts.
Inspects buildings and facilities to evaluate condition, identifying necessary repairs and recommending preventive maintenance.
Request equipment and supplies to maintain inventory and ensure availability of items required to complete the necessary installation and/or repair.
Repair leakages and clogged drainages.

 
Perform any other duties as designated by the Facilities Supervisor  
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IST Mission
Challenge, support and inspire all learners to become accountable citizens who find their own paths and thrive in a dynamic world.
IST Vision
IST is a pioneering International Baccalaureate Continuum school that ignites a lifelong passion for learning.
We are a diverse and vibrant community that values student agency and cultivates local and global partnerships in an open and adaptive learning environment.
IST fosters exploration, collaboration, and authentic experiences that develop resilient and compassionate individuals.
 
Core Values

Respect
Service
Well-being
Belonging
Growth

 
Mission Impacts

An accountable citizen recognizes their impact and responsibility to their communities. They are equipped with knowledge, empathy, and ethical commitment. They embody the school’s values and contribute positively to society.
Learners will collaborate with mentors and are empowered to explore diverse opportunities that extend and enrich the curriculum.

Learners are self-driven, curious and confident. They are creative and imaginative thinkers who can develop solutions, seize opportunities, and adapt in the face of adversity.

 
Strategies
In order to support our mission, vision and values, IST will:
 
Strategy 1 – Leveraging Community
Leverage the IST community and local and global partners.
Strategy 2 –  Professional Growth
Attract, develop, and retain exceptional professionals who embody IST’s mission, vision, and values.
 
Strategy 3 – Innovation & Learning
Explore, create, and implement innovations in the educational ecosystem in support of learner agency, academic rigor, and the pursuit of excellence.
Strategy 4 – Future Focus
Implement transformative approaches to resource management focused on environmental responsibility and efficiency, financial viability, and institutional continuity.  
Summary of the Role
The Administrative Officer is responsible for the effective management of our front office operations, including switchboard, reception, mail distribution, and general administrative support services. This role ensures a professional and welcoming environment for visitors and provides efficient administrative support to internal teams.
 
Preferred Qualifications and Experience

Bachelor’s degree in Business Administration, Office Management, or a related field.
Minimum of 5 years’ experience in a similar administrative or front office role.
Experience working in a customer-facing environment is an added advantage.

 
Professional Competencies:

Excellent verbal and written communication skills.
Strong interpersonal and customer service skills.
Ability to multitask and manage time efficiently.
High attention to detail and accuracy.
Proficiency in Google Workspace (Gmail, Calendar, Drive, Docs, Sheets, Slides).
Ability to work well under pressure and in a fast-paced environment.
Strong organizational and record-keeping skills.
Ability to handle confidential information with discretion.

 
 
Personal Attributes:

Professional, friendly, and approachable demeanor.
Punctual, dependable, and trustworthy.
Calm under pressure and solution-oriented.
Culturally sensitive and respectful.
Proactive with a strong sense of initiative.

 
Responsibilities
The primary responsibilities for the Administrative Officer  will be:

Operate and manage the organization’s switchboard, directing calls to appropriate staff.
Welcome and assist all guests, ensuring a positive and professional reception experience.
Manage incoming and outgoing mail, courier services, and deliveries.
Provide general administrative support, including photocopying, scanning, filing, and organizing documents.
Manage and monitor office supplies, ensuring available stock and requests are handled promptly.
Maintain the reception area and meeting rooms, ensuring they are tidy and well-organized.
Support meeting logistics, including room bookings and refreshments.
Assist in organizing internal and external events, training, and staff meetings.
Coordinate with service providers and vendors as required.
Assist staff with travel arrangements and bookings where needed.
Use Google Workspace tools to support daily operations (Docs, Sheets, Drive, Calendar, Gmail, etc.).

 
Perform any other duties as designated by the Supervisor. 
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ob Holder
 
Start date:
1 August 2025

 
IST Mission
Challenge, support, and inspire all learners to become accountable citizens who find their own paths and thrive in a dynamic world.
 
IST Vision
IST is a pioneering International Baccalaureate Continuum school that ignites a life-long passion for learning.
We are a diverse and vibrant community that values student agency and cultivates local and global partnerships, in an open and adaptive learning environment.
IST fosters exploration, collaboration, and authentic experiences that develop resilient and compassionate individuals.
Core Values

Respect
Service
Well-being
Belonging
Growth

Mission Impacts

An accountable citizen recognizes their impact and responsibility to their communities. They are equipped with knowledge, empathy, and ethical commitment. They embody the school’s values and contribute positively to society.

Learners will collaborate with mentors and are empowered to explore diverse opportunities that extend and enrich the curriculum.

Learners are self-driven, curious, and confident. They are creative and imaginative thinkers who can develop solutions, seize opportunities, and adapt in the face of adversity.

Strategies
In order to support our mission, vision, and values, IST will:
Strategy 1 – Leveraging Community
Leverage the IST community and local and global partners.
 
Strategy 2 –  Professional Growth
Attract, develop, and retain exceptional professionals who embody IST’s mission, vision, and values.
Strategy 3 – Innovation & Learning
Explore, create, and implement innovations in the educational ecosystem in support of learner agency, academic rigor, and the pursuit of excellence.
Strategy 4 – Future Focus
Implement transformative approaches to resource management focused on environmental responsibility and efficiency, financial viability, and institutional continuity.
 
Summary of the Role
Reporting to the Secondary School Principal and working closely with the designated Vice Principal, the Secondary School Nurse will be responsible for the medical, health, and safety support of the secondary students.
Preferred Qualifications and Experience

Experience: 5+ years’ nursing experience in basic care and nursing accidents in a school setting and a knowledge and understanding of injuries.
Must have a Diploma in Nursing.  Bachelor’s Degrees are preferred.

Professional Competencies:

Excellent communication skills in spoken and written form
Ability to listen well and understand others needs and perspectives
Sound decision making, solutions focused, knowledge of child protection and health and safety
Highly effective relationship developer with a variety of stakeholders
Ability to work closely with children, teachers and non-teaching staff in order to provide the highest levels of care.

 
Personal Attributes:

Collaborative team player, empathetic listener
Integrity and confidentiality
Strategic thinker, able to convert vision into action
Internationally minded, emotional intelligence
Intercultural awareness, creative, persuasive
Flexible and capable of managing growth and instilling high standards
Adept in multilingual settings, spirited, pioneering, professional, and nurturing

 
Responsibilities
The primary responsibilities of Nurse at Secondary School will be:

Organising childcare during new staff orientation week.
Providing first aid, emergency care, and treatment as necessary.
Responsible for the maintenance of Secondary Campus First Aid Kits.
The ability to carry out eye and ear tests.
Keeping up to date and accurate records of student’s medical/health issues.
Maintaining all school medical records accurately, confidentially, and safely.
Administering medications under the secondary school set guidance.
Maintaining the medical stock of medication and school first aid kits in the nurse’s room and being responsible for the hygiene and tidiness of this area.

 
Perform any other duties as designated by the Secondary School Principal
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IST Foundational Documents 
IST Mission
Challenge, support and inspire all learners to become accountable citizens who find their own paths and thrive in a dynamic world.
IST Vision
IST is a pioneering International Baccalaureate Continuum school that ignites a life-long passion for learning.
We are a diverse and vibrant community that values student agency and cultivates local and global partnerships, in an open and adaptive learning environment.
IST fosters exploration, collaboration, and authentic experiences that develop resilient and compassionate individuals.
Core Values

Respect
Service
Well-being
Belonging
Growth

 
Mission Impacts

An accountable citizen recognizes their impact and responsibility to their communities. They are equipped with knowledge, empathy, and ethical commitment. They embody the school’s values and contribute positively to society.
Learners will collaborate with mentors and are empowered to explore diverse opportunities that extend and enrich the curriculum.

Learners are self-driven, curious and confident. They are creative and imaginative thinkers who can develop solutions, seize opportunities, and adapt in the face of adversity.

 
Strategies
In order to support our mission, vision and values, IST will:
 
Strategy 1 – Leveraging Community
Leverage the IST community and local and global partners.
 
Strategy 2 –  Professional Growth
Attract, develop, and retain exceptional professionals who embody IST’s mission, vision, and values.
 
Strategy 3 – Innovation & Learning
Explore, create, and implement innovations in the educational ecosystem in support of learner agency, academic rigor, and the pursuit of excellence.
 
Strategy 4 – Future Focus
Implement transformative approaches to resource management focused on environmental responsibility and efficiency, financial viability, and institutional continuity.
Summary of the Role
The objective of the Assistant Facilities Supervisor is to create buildings and facilities that are safe, environmentally conscious, inspiring and that match our philosophy of teaching and learning while strengthening the customer service focus of the school’s operations. Reporting to the Facilities Supervisor, the Assistant Facilities supervisor will work with a team of artisans who will report to him/her.
 
Preferred Qualifications and Experience

Experience: 5+ years’ experience in facilities management;
Must have a Bachelor’s Degree in Property and Facilities Management.

 
Professional Competencies:

Excellent communication skills in spoken and written form
Sound decision making, solutions focused,
Knowledge of child protection and health and safety
Strong customer service skills
Willingness and ability to work collaborate effectively with colleagues
Highly effective relationship developer with a variety of stakeholders
Ability to plan, organize and coordinate multiple projects and ability to read and understand construction specifications and blueprints is needed;
Experience in maintenance, construction, engineering and all facets of property operation and building management is preferred
Strong literacy in Google Suite.

 
Personal Attributes:

Collaborative team player, empathetic listener
Integrity and confidentiality
Intercultural awareness, creative, persuasive
Flexible and capable of managing growth and instilling high standards
Adept in multilingual settings, spirited, pioneering, professional and nurturing

 
Responsibilities
The primary responsibilities for Assistant Facilities Supervisor will be:
 
Professional Responsibilities:

Liaise with the Facilities Supervisor and notify them of areas in need of attention.
To prioritize work and to identify, diagnose and solve problems before they affect the operation of the school.
Plan and allocate time slots effectively to minimise overtime and extra duties allocated after working hours.
Conduct an inspection on a daily basis to ensure that all areas of the school are cleaned to a satisfactory standard and daily cleaning logs are completed for each work section.
To maintain a flexible daily cleaning schedule of all internal areas of the school.
Ensure that identified key areas of the school receive priority in the schedule.
Participate in the implementation of approved policies and procedures; monitor work activities to ensure compliance with established policies and procedures.
Consult with the Facilities Supervisor and Principals in order to identify times when curriculum areas are unused.
Maintain cleaning staff attendance logs and timesheets for submission to Facilities/Site Supervisor.
Liaise with the Facilities Supervisor/Principal and review the weekly school calendar to identify lettings and school events.
Ensure that maintenance policies/procedures are followed by each school staff i.e. recording all maintenance work on the help desk.
Support the school in overall maintenance of its facilities.
Motivate and resolves concerns, conflicts, and problems of the staff reporting to you ensuring that services are provided in a professional and safe manner bearing in mind the policies and procedures set for by the HR department.
Monitor and control supplies and equipment; order supplies and tools as necessary; prepare documents for equipment procurement.
Organize and review preventative maintenance and safety inspection programs set for the facilities and equipment set by the Site/Facilities Supervisor.
Monitor expenditures; prepare cost estimates; submit justifications for equipment; monitor budget expenditures.
Provide information to the staff and management; investigate complaints and recommend corrective action as necessary to resolve complaints.
Identify formal and informal training needs for all cleaning/gardening staff

 
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DRIVING CONNECTIVITY
 
Chart your Course with PIL
With over 55 years of leadership in the global shipping industry, Pacific International Lines (PIL) is looking for proactive individuals to drive innovation and sustainable shipping solutions. If you’re fueled by pioneering ideas, enjoy challenging the status quo, and are determined to make a significant impact, PIL wants you as a part of our dynamic community of maritime professionals.
 
At PIL, we provide local experiences with a global reach. With our headquarters in Singapore, and services offered at over 500 locations in 90 countries, you will have ample opportunities to work with colleagues from different cultures and communities.
 
Get On Board for a Dynamic and Purposeful Career.
We are seeking a highly motivated and experienced Commercial Manager to join our dynamic team in Dar es Salam, Tanzania. The successful candidate will play a pivotal role in leading the Sales, Marketing, and Customer Service functions to drive revenue growth and expand market share.
 
Key Responsibilities:

Sales Strategy Development:
Create and execute local sales strategies to increase market share and revenue across import and export activities.
Sales Team Leadership:
Lead and inspire the local sales team to meet business targets and individual performance goals. Ensure alignment with regional and headquarters objectives.
Customer Relationship Building:
Strengthen relationships with clients through joint visits with sales representatives and channel partners.
Forecasting and Budgeting:
Manage forecasting and budgeting processes to align with the company’s goals and objectives.
Market Insights and Reporting:
Analyze market data and competitor activities to inform strategic decisions. Submit regular marketing and performance reports to the headquarters.
Sales Pipeline Management:
Monitor and maintain an active sales pipeline using the Customer Relationship Management (CRM) system, ensuring all leads are tracked and followed up promptly.
Collaboration with HQ, Regional Office and Operations:
Work closely with the operations team to offer customized intermodal solutions for customers and manage long-dwelling cargo efficiently. Align sales activities with Regional Office and Headquarters policies.
Customer Account Management:
Collaborate with the Credit Control team to ensure timely customer payments and account management.
Data Integrity and CRM Management:
Ensure accurate and updated customer data in the CRM system to support decision-making.

 
MUST HAVE:

Education:
A bachelor’s degree in business, marketing, commerce, or a related field.
Industry Experience:
10 to 15 years of experience in trade, sales, and marketing within the container shipping, logistics, or liner industry.
Customer Relationship Expertise:
Proven experience in managing customer relationships, with knowledge of port operations and equipment management.
Leadership Experience:
Strong leadership abilities with experience in leading cross-functional teams and driving performance.

 
WE VALUE:

Adaptability, integrity, and a collaborative mindset.
Strong strategic thinking and problem-solving abilities.
Excellent negotiation skills and stakeholder management capabilities.
Superior time management and multitasking abilities.
Proactive in staying updated with industry trends, laws, and regulations.

 
Why Join Us:

Be part of a leading global carrier with a strong focus on sustainability and innovation.
Work in a dynamic and collaborative environment.
Opportunities for professional growth and development.

 
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Bulyanhulu Gold Mine is excited to welcome passionate, ambitious graduates to join our 2025 Graduate Development Program. This is your opportunity to be part of a structured, 12-month program designed to accelerate your technical expertise, leadership skills, and career growth.
We’re looking for forward-thinking, motivated graduates from a range of disciplines to help shape the future of mining. As part of our world-class team, you’ll live Barrick’s core values and help us drive the future of mining with a commitment to excellence, integrity, and sustainability.
What We Value:
We’re looking for individuals who can embody Barrick’s DNA by:

Communicating with Honesty and Transparency while Acting with Integrity
Being Results-Oriented in everything you do
Delivering Fit-for-Purpose Solutions in a rapidly evolving industry
Building a Sustainable Legacy for future generations
Taking Ownership and Responsibility for your work
Commitment to Zero Harm in all aspects of operations
Fostering Strong, Meaningful Partnerships across teams and communities

If you’re ready to join a dynamic team and embody these values, we encourage you to apply for the 2025 Graduate Development Program.
We have a variety of graduate roles open for enthusiastic individuals across different departments, including: Graduate Geologist , Graduate Mining Engineer, Graduate Metallurgist, Graduate Electrical Engineer, Graduate Mechanical Engineer, Graduate Accountant, Graduate IT Officer, Graduate Environmental Officer, Graduate Safety Officer, Graduate Human Resources, Graduate Supply Chain, Graduate Mine Surveyor, Graduate Geotechnical Engineer, Graduate Community Officer and Graduate Human Resources Information Systems.
What You’ll Gain:
As part of the Graduate Development Program, you will receive:

Hands-On Experience working on Bulyanhulu’s Mining Operations
Rotational Exposure across key departments to broaden your skills
Mentorship and Coaching from industry experts and experienced professionals
Involvement in Real-World Projects that drive operational excellence, safety, and sustainability
Structured Professional Development through technical workshops, leadership training, and career exposure

What We’re Looking For:
To succeed in this program, you’ll need:

A Bachelor’s degree (or equivalent) in a relevant field
A GPA of 3.5 or higher (fresh graduates welcome)
A strong work ethic, eagerness to learn, and a proactive approach
Excellent communication, analytical, and teamwork skills

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GENERAL:
Job Title: Relationship Manager – Consumer & Retail
Department/ Division: Retail Banking
Number of Vacancies: 1
BASIC PURPOSE:
The job holder will be mainly responsible for managing and growing the consumer lending and retail banking portfolio. The role involves acquiring new clients, deepening relationships with existing customers, and offering tailored financial solutions, including personal loans, salary advances, mortgages, and other retail banking products. The RM will work closely with credit, operations, and risk management teams to drive loan growth while ensuring portfolio quality and compliance with regulatory requirements.
MAIN DUTIES AND RESPONSIBILITIES:
Client Acquisition & Relationship Management
• Identify and acquire new retail customers through direct sales, referrals, and strategic partnerships.
• Build and maintain strong relationships with individual customers to understand their financial needs.
• Provide tailored financial solutions, including loans, deposit accounts, and investment products.
• Conduct regular customer engagement to enhance loyalty and increase product penetration.

Loan Origination & Portfolio Growth
• Promote and sell consumer loan products, including personal loans, auto loans, mortgages, and salary advances.
• Assess customer creditworthiness and ensure loan applications meet bank policies.
• Drive loan book growth while maintaining a high-quality portfolio.
• Work with credit and risk teams to ensure smooth loan processing and approval.
Cross-Selling & Business Development
• Cross-sell a full range of retail banking products, including credit cards, insurance, and investment products.
• Work with branch teams to increase customer engagement and maximize revenue opportunities.
• Collaborate with payroll teams and HR departments to offer Employee Banking solutions.
Risk Management & Compliance
• Ensure all KYC (Know Your Customer), AML (Anti-Money Laundering), and regulatory requirements are met.
• Monitor loan performance and proactively manage delinquencies and defaults.
• Ensure all transactions comply with bank policies and industry regulations.
Market Intelligence & Reporting
• Conduct market research to identify trends, customer preferences, and competitor activities.
• Provide regular reports on sales performance, customer feedback, and loan portfolio trends.
• Recommend improvements to product offerings and customer experience.
• Perform any other duties as may be assigned by Immediate Supervisor.
KNOWLEDGE, SKILLS, QUALIFICATIONS AND EXPERIENCE:
Knowledge
• Complaint management
• Timely and accurate branch support
• Relationship management with all the employees and key decision makers
• Competence Development
• Team player and good motivator
• In-depth knowledge of the commercial banks’ working environment
• The role requires customer focused person, committed and keen business acumen • Thorough understanding of the Bank operations.
• Computer proficiency
Skills • Effective listening skills.
• Good communication skills.
• Problem solving skills
• Personal integrity with a high regard to maintain strict confidentiality.
• Excellent in time management.
Qualifications
• Bachelor degree in any business related field. Masters degrees and professional certification will be added advantage.
Work Experience
• At least 3 years of relevant working experience in the Banking sector.
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GENERAL:
Job Title: Relationship Officer – Ecosystem & Digital Lending
Department/ Division: Digital Lending
Number of Vacancies: 1
BASIC PURPOSE:
• To Drive and implement Ecosystem banking solution in the distribution ecosystems industry and position the bank as the 1st and efficient financial institution offering the solution.
• Drive and implement a convergence of payments solutions within the bank and the various banking platforms to the recruited Ecosystem.
• To link Retail, MSMEs and Corporates to effective and affordable collection solutions and drive Liabilities and assets for the bank.
• To Drive the branch digital lending portfolio both retails, MSME, agency, Merchant
• Ecosystem deposit mobilization, customer onboarding and growth of digital lending portfolio
MAIN DUTIES AND RESPONSIBILITIES:
• Initiate, follow and build strong business relationships with the distribution ecosystems to drive value with assigned Anchor(s).
• To mobilize Liabilities and increase the retention in line with the Ecosystem annual targets through distributors and their ecosystem collections.
• Ensure accurate capture of deposit from all borrowing customers under the digital lending value chain and the Ecosystem.
• Create Ecosystem & Digital lending product awareness in the market recruit, train and maintain close business value relationship with all the clients under the assigned portfolio.
• Responsible for ensuring digital product and account usage with the recruited clients.
• Training customers at the branch on the digital products and self-onboarding to the access of the digital loans
• Digitize all the Ecosystem value chain customers and other segment customers that fall under digital lending & innovation.
• Initiate, collect and submit all digital lending financing application forms after verifying all documents are attached and valid.
• Custodian of all digital lending files at the branch to ensure compliance and proper KYC
• Monitor loans given under digital lending to ensure installment are paid on due and endure a high portfolio quality
• Manage early arrears through daily repayment tracking, issuance of demand notices, security placement request, recovery visitations, facility restructuring and follow-up on client promises.
• Issue demands and daily repayment Follow up to ensure full recovery.
• Suspend the customer from accessing the digital facility on another circle.
• To promote product knowledge and conduct product training in the branch/branches assigned.
• To ensure 100% compliance to bank policies and procedures in all cashless onboarding.
• Responsible in Growing and maintaining the Ecosystem & digital lending portfolio as assigned, give Daily, weekly, Bi-weekly and monthly performance reports and ensure accuracy of the same.
• Create, maintain and grow a high synergy between the Ecosystem financing and the Agency Team in the branch for market support and distributor to Agency Mapping.
• Present the weekly report to the H/O assistant manager for discussion.
• Cross selling of other bank products and services to existing and potential customers
• Perform any other duties as assigned by your supervisor.
KNOWLEDGE, SKILLS, QUALIFICATIONS AND EXPERIENCE:
Knowledge
• Technology & Digital Lending
• Cross selling
• Relationship Management
• Negotiation Skills
Skills
• Effective listening skills.
• Good communication skills.
• High level on integrity
• Excellent in time management.
Qualifications
• Business related degree from a recognized University.
Work Experience
• 2 year’s working experience in the Banking sector.
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GENERAL:
Job Title: Relationship Manager – Product Development
Department/ Division: Retail Banking
Number of Vacancies: 1
BASIC PURPOSE:
The job holder will be mainly responsible in for designing, developing, and managing consumer loan products tailored to customer needs. This role involves market research, product innovation, collaboration with internal and external stakeholders, and ensuring compliance with regulatory requirements. The RM will also drive product performance, customer acquisition, and portfolio growth.
MAIN DUTIES AND RESPONSIBILITIES:
Product Development & Innovation
• Design and develop new consumer loan products, including personal loans, salary advances, and secured loans.
• Enhance existing loan products based on market trends, customer feedback, and business needs.
• Ensure products are competitive by conducting benchmarking against industry standards.
• Work closely with IT, business banking and operations teams to develop digital lending solutions.
Market Research & Strategy
• Conduct market research to understand customer preferences, loan demand, and industry trends.
• Develop strategies to improve product uptake and customer satisfaction.
• Analyse competitors’ loan offerings and recommend strategic adjustments.
Business Growth & Sales Support
• Drive consumer loan portfolio growth through innovative product offerings.
• Support the sales and branch teams with training, product knowledge, and marketing tools.
• Collaborate with Relationship Managers and Business Development teams to increase loan penetration.
Risk Management & Compliance
• Ensure all loan products comply with banking regulations and internal risk policies.
• Work closely with the Risk and Compliance teams to develop responsible lending practices.
• Monitor product performance and take corrective actions where necessary.
Stakeholder Engagement & Collaboration
• Liaise with corporate clients, payroll teams, and employers to facilitate Employee Banking solutions.
• Work with marketing teams to develop campaigns that promote loan products.
• Collaborate with credit teams to enhance underwriting and approval processes.
Performance Monitoring & Reporting
• Track and analyse loan product performance metrics.
• Prepare reports on product uptake, revenue generation, and portfolio health.
• Provide insights and recommendations for continuous product improvement.
• Perform any other duties as may be assigned by Immediate Supervisor
KNOWLEDGE, SKILLS, QUALIFICATIONS AND EXPERIENCE:
Knowledge
• Complaint management
• Timely and accurate branch support
• Relationship management with all the employees and key decision makers
• Competence Development
• Team player and good motivator
• In-depth knowledge of the commercial banks’ working environment
• The role requires customer focused person, committed and keen business acumen • Thorough understanding of the Bank operations.
• Computer proficiency
Skills
• Effective listening skills.
• Good communication skills.
• Problem solving skills
• Personal integrity with a high regard to maintain strict confidentiality.
• Excellent in time management.
Qualifications
• Bachelor degree in any business related field. Masters degrees and professional certification will be added advantage.
Work Experience
• At least 3 years of relevant working experience in the Banking sector.
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General:
Job Title: Manager – Ecosystem & Digital Lending
Department/ Division: Digital Lending
Number of Vacancies: 1
Basic Purpose:
• To Drive and implement Ecosystem banking solution in the distribution ecosystems industry and position the bank as the 1st and efficient financial institution offering the solution.
• To link Retail, MSMEs and Corporates to effective and affordable banking solutions and drive Liabilities and assets for the bank.
• To Drive the branches Ecosystem & digital lending portfolio both retails, MSME, agency, Merchant.
• Ecosystem deposit mobilization, customer onboarding and growth of digital lending portfolio
• To manage the day-to-day function units in support of senior manager and mainly the back office technical support and project development.
Main Duties and Responsibilities:
• Initiate, recruit and build strong business relationships with the Anchors Ecosystem (suppliers, distribution & other stakeholders
• To mobilize Liabilities and increase the retention in line with the Ecosystem annual targets through distributor and their ecosystem collections.
• Ensure accurate capture of deposit from all borrowing customers under the digital lending value chain and the Ecosystem.
• Create Ecosystem & Digital lending product awareness in the market recruit, train and maintain close business value relationship with all the clients on assigned branches.
• Training staff at the branch on the digital products and self-onboarding to the access of the digital loans
• Digitize all the Ecosystem value chain customers and other segment customers that fall under digital lending
• Custodian of all Ecosystem & digital lending files at the Head Office to ensure compliance and proper KYC
• Monitor loans given under the digital portfolio and ensure maintenance of a high portfolio quality • Manage early arrears through daily repayment tracking, issuance of demand notices, security placement request, recovery visitations, facility restructuring and follow-up with assigned branches.
• To ensure 100% compliance to bank policies and procedures on the Ecosystem & digital lending onboarding
• Gathering functional and non-functional business ideas and analysing to design process flow and documentation.
• Take part in the management of digital projects that are related to the Bank’s online channels to ensure that the technical integration and developments are aligned with the business requirements and results in a seamless and friendly customer digital interface.
• Work closely with internal stakeholders and external vendors on project planning and execution of digital lending projects
• Facilitating the relevant customer awareness initiatives to allow for greater product adoption.
• Continuous review and implementation of the customer and business feedback to make the product better.
• Engineering of product process flows and testing the same before going live for customer consumption.
• Monitoring and analyzing the various customer segments with the intent of advising the business on areas of improvement.
• Market research and coming up with new products or improving what’s in existence.
• Support the Business in enhancing the customer experience through research, surveys and doing analysis to find out the customers’ needs.
• Facilitate the bank in minimizing the risks in the channel driven lending business. All done by thorough analysis.
• Ensure proper reporting, documentation, and review to determine that lending to the respective segments is within acceptable risk.
• Ensure that all staff are up to date with product knowledge, product use, and related product application and enlightened with the business changes and dynamics.
• Preparation of weekly Reports on Performance and Business Trends for use by internal management through interactive management dashboards
• Cross selling of other bank products and services to existing and potential customers
Perform any other duties as assigned by your supervisor.
KNOWLEDGE, SKILLS, AND EXPERIENCE:
Knowledge
• Risk Management.
• Financial analytical skills.
• Technology & Digital Lending.
• Cross selling.
• Relationship Management.
• Negotiation Skills.
Skills
• Effective listening skills.
• Good communication skills.
• Problem solving skills.
• High level on integrity.
• Excellent in time management.
Qualifications
• Business related degree from a recognized University.
• Masters Degree is an added advantage.
Work Experience
5 years’ working experience in the Banking sector.
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