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Job Description
The purpose of this role is to build the Business, Deepen Relationships and Managing Key and Potential Customers from sales of Liabilities, Assets, Acquisitions, Cash Management, Credit Card, and Retail Products to maximize revenue by achieving sales targets.
Roles & Responsibilities
• Building relationship with a portfolio of customers assigned to become a first point of contact for their banking needs.
• Growth of CASAFD and Asset book of the existing client portfolio as per the target given
• To meet the fee income goal through the existing client’s portfolio.
• Makes Sales to NTB customers, promote liability and asset products to achieve designed sales target.
• To provide a personalized and committed banking services to the customers in the portfolio, such as reviews on customers’ accounts and giving each customer the opportunity to make informed choices on their everyday banking.
• Identification of cross-selling opportunities in the customer portfolio assigned.
• Developing and maintaining a sales/queries management data base which can be used for review purposes, analysis of branch performance and reflection for improvement.
• Working with branch managers to anticipate key issues, identifying useful opportunities, and offering professional expertise/solutions to all stake holders.
• Use referral from existing clients in the portfolio to open new client accounts.
• Have a good understanding of all products/services offered by EXIM to be able to serve the client better.
• Prepare Position reports to the Branch Manager
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Job Description
Why Airtel Africa?
At Airtel Africa, we act with passion, energy, and a can-do attitude. Innovation with an entrepreneurial spirit drive us. If you like “ordinary”, then we are not for you.
We champion diversity. We anticipate, adapt, and deliver solutions that enrich the lives of communities we serve. we roll up our sleeves to win with our customers.
By choosing Airtel, you choose to be part of a winning team. All this in addition to a brilliant opportunity to build a career in your field of expertise, across our different operating companies in Africa.
Airtel Africa is proud to be an equal opportunity employer and remain fully committed to diversity and inclusion in the workplace.
Responsibilities
1.Effective talent sourcing strategies
Identify internal and external channels of recruiting that ensures speedy identification and engagement of best fit talent
Effectively manage relationship and Service Level Agreements (SLA’s) with external vendors/recruitment consultants
Ensure accessibility to talents for critical roles
2.Recruitment OPEX optimizationTalent sourcing solutions
Ensure effective optimization of recruitment OPEX through appropriate channel identification.
Accountable for optimal use of recruitment portal
3.Strengthened Employer brand perception
Environment and competition activity scanning and recommendations to ensure continuous attractiveness of Airtel as an employer
Effective relationship management with educational and professional institutions, recruitment and placement agencies.
Liaise with professional institutions to ensure Airtel Tanzania presence as employer of choice
4.World Class On-Boarding Programme for new appointees
Drive qualitative induction on Airtel Tanzania culture, processes and systems to ease new appointees into their roles
Ensure effective on-boarding implementation to manage pre-mature attrition
5.Outsourcing Management
Ensure roles are filled timely
Ensure effective onboarding of all outsourced staff
Effectively manage relationship and Service Level Agreements (SLA’s) with outsourced services
6.Availability of a pool of talents as successors for key operational and leadership roles within the organisation
Develop top talent database for Airtel Tanzania
Facilitate succession planning for key leadership and operational roles across the organization
7. Background verification
Ensure all new employees have completed a comprehensive background check
Effectively manage relationship and Service Level Agreements (SLA’s) with external vendors in BVC
8.Champion of Policies with talent Acquistion Function
Ensure all policies and processes with talent Acquisition are updated
9.Records management
Ensure Proper Filling/Documentation for all employees
10.All other duties as may be assigned from time to time
Qualifications
Bachelor’s degree in human resources, Business, or a related field required
Master’s in business or human resources management or a related field preferred would be desirable
Minimum of 6 years of comprehensive recruiting experience with demonstrated experience in high volume recruiting
Experience managing Outsourcing services
A professional qualification of CIPD, SHRM
Knowledge of employment and labor legislations and global best practices in talent management
Recruitment strategy development and implementation
Ability to build and maintain solid business relationships
Excellent communication and interpersonal skills
Strong analytical skills, including use of data, problem-solving
Strong business and financial acumen.
Ability to influence, negotiate and create value within all levels of the organization
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About us
Maxsoko is transforming communities across Africa by revolutionizing access to essential goods and services. By connecting small merchants to the digital economy, we fix inefficient supply chains and provide services previously unavailable to informal businesses. Maxsoko aims to provide everything a retailer needs, no distributors, or banks necessary.
Thousands of retailers across Egypt, Morocco, Kenya, Tanzania, and Rwanda use Maxsoko’s mobile ordering and delivery platform to receive the goods they need as quickly and cheaply as possible while also accessing growth financing for the first time. We’re looking to grow our team with highly talented and motivated employees who are excited to work in a fast-paced and dynamic startup environment
Role: Category Manager
Location: Dar es Salaam , Tanzania
Role:
We are looking for a Category Manager to manage a category of products. You will be responsible for developing the overall strategy of the category, growing its brands, developing pricing strategies and overall promotion of the category to maximize consumer appeal. Relationships with vendors and product range management will also be part of your duties.
Responsibilities:

Analyze data and insights to determine industry and consumer trends and needs.
Regular market visits to collect insights, feedback and market needs from retailers.
Develop, draft and negotiate Business Development Agreements with Vendors that are in line with company strategy.
Devise long-term development strategies for brands and vendors.
Develop pricing strategies for each product that corresponds with market prices.
Develop trust relationships with vendors to achieve better deals, pricing and quality of service.
Cooperate with supporting teams, such as Marketing, Marketplace and Planning to execute each product’s strategy.
Portfolio management and develop exit strategies for unsuccessful products

Requirements:

2-3 years of relevant experience.
Strong knowledge of category management, marketing and sales principles.
Ability to analyze and develop accurate conclusions to support category decisions based on key data.
An understanding of the market and consumer insights and trends.
Strong people management and persuasion skills.
An analytical mind with strategic ability.
Excellent communication and interpersonal skills.
Proficient in MS Office.

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A Strategic Education Advisor – Scaling and Policy Development
Location: Dar es Salaam or Dodoma in Tanzania
Application deadline: 6 April 2025, 23:59 CEST
VVOB – education for development is an international non-profit organisation with over 40 years’ experience in strengthening the quality of education systems in Africa, Asia and South America in close partnership with ministries of education and their institutions. Our head office is based in Brussels, Belgium.
We implement our programmes and projects with one shared passion: to ensure the improvement of quality education.
Do you share our ambition to ensure that learners around the world can enjoy their fundamental human right to quality education, without exception? Are you convinced as well that quality education guarantees equal opportunities for everyone and is the key to a better world?
We are looking for a Strategic Education Advisor with expertise in Scaling and policy development in the education sector in Tanzania who will operate from our office in Dar es Salaam or Dodoma.
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Alistair Group is one of East and Southern Africa’s fastest-growing service companies, providing a variety of self-delivered logistics solutions across several geographies, aimed with the vision to Make Africa Work Better! With core competencies in road freight, warehousing, commodity trading and operational hire of material handling equipment, the Group strives for continuous expansion of innovative ancillary services to grow the business vertically, complimented by a healthy dose of entrepreneurial flair. The business has gone from strength to strength, growing quickly in both its geographical coverage and variety of services offered to clients. In 2024, the Group exceeded the 1000 employee mark and managed a fleet of well over 1000 trucks. With Alistair’s aggressive and exciting growth strategy, the Group is poised for significant further expansion and a greater impact in Africa.
Core Services

Freight Forwarding
Clearance & Forwarding
Energy Industry Support Services
Equipment Rental
Commodity Trading
Integrated Solutions
Warehousing
Ocean Freight

Industries

Ming
Oil & Gas
Agriculture
Construction
Explosives
Renewables

Mission
To make Africa work better
Company Values
Honesty, Customer Focus, Continual Improvement, Humility, and Safety
Our Trackers are important to our business because they ensure our trucks arrive at their destinations safely. A Tracker’s job is to monitor the location of a truck using the GPS system. A Tracker keeps track of truck fleets, and ensures that the vehicles are being used accordingly; they are also vital in recovering trucks in the event of a truck being stolen. Do you have what it takes to be a Tracker?
1. Essential Skills

Clear communication skills ensuring clear and candid information.
Computer Literacy to effectively operate and manipulate online management systems.
Faultless administration skills ensuring accurate and efficient procedures.
Problem solving skills to ensure obstacle to progress are overcome

2. Qualifications

A minimum of Certificate or Diploma in any relevant discipline and/or equivalent vocational. experience in Transport / Logistics service support
Fluent English and Kiswahili
IT Literacy

3. Overall Purpose

To work as part of a team in the tracking call centre and function as a vehicle tracking operator

4. Accountabilities & Responsibility Areas

Responsible for monitoring and recording truck location and status
Communicate any issue that prevents the efficient transit of Alistair Group Cargo to operations & support staff.

The Company reserves the right to withdraw from the recruitment process at any time, at its sole discretion. The sharing of any aptitude test, assessment, or invitation to an interview does not constitute an offer of employment or guarantee any future employment with the Company.
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Position: Guest Relations Officer
Department: Front Office Department
Reports To: Front Office Manager
Position Overview:
The Guest Relations Officer (GRO) is responsible for ensuring that guests have a seamless and memorable experience during their stay. The GRO’s primary role is to provide personalized service, address guest concerns, and ensure that all guest interactions are handled with the utmost care and attention, contributing to a positive guest experience.
Key Responsibilities:
Provide Upscale Guest Service:

Deliver a luxurious and seamless experience throughout the guests’ stay, ensuring that expectations are not just met but exceeded at every touchpoint.
Focus on providing personalized services that cater to individual needs and preferences, creating a unique and memorable experience for each guest.

Greeting and Check-In Coordination:

Greet guests warmly upon arrival, ensuring a friendly and professional first impression.
Efficiently manage guest check-ins, ensuring rooms are ready and that guests are promptly escorted to their assigned accommodations.

Room Preparation and Booking Monitoring:

Oversee the daily booking schedule, ensuring that all rooms are thoroughly prepared before guests arrive.
Coordinate with housekeeping and maintenance teams to resolve any issues before check-in to ensure guest satisfaction.

Luggage Collection and Storage:

Arrange luggage collection, storage, and delivery to guest rooms upon both arrival and departure, ensuring smooth transitions and convenience for the guests.

Check-In and Check-Out Oversight:

Supervise both the check-in and check-out processes, ensuring all reservations, guest details, and financial transactions are handled efficiently and accurately.

 
Responding to Guest Requests:

Promptly attend to any guest requests, such as in-room dining, special services, or any other needs, ensuring that all requests are fulfilled to the highest standard.

Complaint Management:

Actively listen to guest complaints or concerns and work to resolve them promptly and efficiently, aiming to turn negative experiences into positive outcomes.
Ensure that all complaints are handled with care and that the guests’ satisfaction is prioritized at all times.

Specialized Guest Services:

Provide tailored services to special guests, including those with disabilities, elderly individuals, children, and VIP guests, ensuring their specific needs are met.
Organize any necessary accommodations or support to enhance their experience.

Facilitate Communication Between Guests and Staff:

Maintain clear and effective communication between guests and hotel staff, ensuring that all requests and issues are conveyed accurately.
Follow up with guests to ensure that concerns are resolved in a timely manner and that their experience remains positive throughout their stay.

Guest Information and Promotion:

Ensure guests are informed about hotel services, amenities, and dining options at check-in and throughout their stay.
Actively promote hotel amenities, programs, and any special offers that are available to enhance the guest experience.

Performance Reporting:

Regularly assess the team’s performance, generating reports on guest satisfaction, service compliance, and any areas that need improvement.
Provide constructive feedback and implement actions based on performance evaluations.

Cross-Department Coordination:

Collaborate with Housekeeping, Wait Staff, and other departments to ensure that all aspects of the guest experience are executed seamlessly and to the highest standards.
Act as the liaison between departments to address guest needs and ensure a smooth and cohesive service delivery.

Customer Feedback Analysis:

Review feedback from guestbooks, online reviews, and surveys, identifying areas for improvement and opportunities for service enhancement.
Provide actionable insights and recommendations to management based on customer feedback to continuously improve guest satisfaction.

Local Recommendations and Concierge Services:

Offer local recommendations for tourist spots, dining, shopping, and activities based on guest preferences, enhancing their overall experience and making their stay more enjoyable.

Building Relationships with Regular Guests:

Establish and maintain friendly, personalized relationships with regular guests, ensuring they feel valued and recognized each time they return.
Track guest preferences and needs to offer tailored services and personalized experiences that strengthen guest loyalty.

Skills and Qualifications:

Proven experience as a Guest Relations Officer or in a similar customer-facing role, preferably in the hospitality industry.
Excellent Communication and Interpersonal Skills: Strong verbal and written communication to interact effectively with guests and team members.
Strong Problem-Solving Abilities: Ability to resolve guest complaints or concerns quickly and efficiently.
Professional Appearance and Demeanor: Always representing the hotel with a polished, professional image.
Multitasking: Ability to work under pressure and handle multiple tasks in a fast-paced environment.
Proficiency in English: Fluency in both written and spoken English is essential.
Basic Computer Skills: Knowledge of office software and hotel management systems.

Education:

A degree or certification in Hospitality Management, Hotel Management, or a related field is preferred but not required.

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On behalf of Dark Earth Carbon, Masika Ventures is seeking a Stem Innovation Officer (Technical/Engineering Field)
Job Title: Stem Innovation Officer
Job Type: Full Time
Short Brief of the Company:  
Masika Ventures is an umbrella organisation that encompasses the business services functions of our companies including Upendo Honey, Tanganyika Blue, Dark Earth Carbon and Halisi Agri. Representing a shared service hub, it seeks to leverage our experiences from one company to help another in order to streamline processes and drive efficiencies to unlock sustainable growth in Tanzania. 
Masika Ventures is an equal opportunity employer and is committed to diversity in the workplace. We encourage applications from all individuals, especially women, those with diverse backgrounds and those with disabilities.   We have zero tolerance for any form of harassment in the workplace, and we are dedicated to fostering a respectful, inclusive, and supportive environment for all employees.
 
Application Process:
The application process involves three rounds: this form, short-listed working tasks that are similar to what your day-to-day responsibilities would look like, and an interview. Please note that the interview is weighed less than the short-listed tasks. We primarily want to see how you think, analyze and solve problems. 
Role Overview: 
This role provides an exciting opportunity to gain hands-on experience in various engineering and technical disciplines within our company. You will work across different functions, including mechanical, electrical, operational, quality assurance, and process improvement. The ideal candidate is resourceful, quick to learn, and eager to take on diverse responsibilities as needed within the organization. Prior professional experience is not necessarily required. We encourage all interested candidates to apply, even if you don’t meet every listed qualification. Many skills can be learned on the job, and you may be more suited to the role than you think. 
Key Responsibilities: 

Assist in the setup, operation, and maintenance of technical equipment across multiple functions. 

Monitor equipment performance and identify issues or abnormalities for corrective action. 

Perform routine maintenance tasks such as calibration, troubleshooting, and basic repairs under supervision. 

Follow standard operating procedures (SOPs) and safety protocols to ensure compliance and minimize risks. 

Collaborate with cross-functional teams to support ongoing projects and process improvements. 

Conduct material planning and coordinate with procurement teams for resource allocation. 

Participate in the design and development of innovative solutions, utilizing engineering principles and software tools. 

Work closely with QA/QC personnel to maintain high-quality standards in production and operational processes. 

Support construction, installation, and commissioning of new equipment and infrastructure. 

Document maintenance activities, equipment modifications, and operational challenges. 

Contribute to sustainability initiatives, ensuring environmentally responsible engineering solutions. 

Participate in mentorship and training programs designed to enhance technical expertise and career growth. 

Take on additional responsibilities as assigned by supervisors, adapting to various roles as needed. 

Qualifications & Skills: 

A Bachelor’s degree in Engineering (Mechanical, Electrical, Civil, Industrial, or related fields), QA/QC or a STEM-related discipline. 

Strong analytical and problem-solving skills with the ability to troubleshoot technical issues. 

Excellent teamwork and collaboration skills to work effectively across departments. 

Willingness to learn and adapt to different engineering and technical roles. 

Strong attention to detail and a proactive approach to challenges. 

Commitment to safety, quality, and process improvement. 

Why Join Us? 

Gain experience across different areas and functions within the company to build a well-rounded career. Possibility to specialize in a specific function depending on the company needs and the individual’s interests. 

Work in an inclusive and supportive environment that actively encourages applications from women and underrepresented groups in STEM. 

Opportunities for professional development, mentorship, and career advancement. 

Gain hands-on experience at a company that values sustainability, innovation and social impact in engineering and operations. 

Benefits package (incl. health insurance, food (allowance)) and a realistic work-life balance 

 
If you’re passionate about engineering, innovation, and making a difference, we’d love to hear from you! 
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Job Listing: Senior Reporter – Mwananchi (1 Post)
Hiring Organization: Mwananchi Communications Limited (MCL), a subsidiary of Nation Media Group (NMG)
Location: Tanzania
About Mwananchi Communications Limited (MCL)
Mwananchi Communications Limited (MCL) is Tanzania’s largest independent news network with an award-winning presence in print journalism, digital media, and exciting new ventures in innovation and events ecosystems. We are publishers of leading national news brands: Mwananchi, The Citizen, and Mwanaspoti, available in print and digital formats, and proprietors of the Mwananchi Digital suite of products, Nation ePaper, and EGazeti web platforms. We are audience-led, market-driven, with a clear mission to empower the nation.
We pride ourselves on maintaining a high standard of journalism as defined by our editorial policy guidelines and objectives, the house style, and the journalistic code of ethics.
We are currently seeking a motivated and highly experienced individual to fill the position of Senior Reporter – Mwananchi.
Position Overview
The job entails going out on assignments as well as using one’s own initiative to gather news. The jobholder is responsible for ensuring that the news stories submitted are factual, of public interest, detailed, well-researched, and in conformity with journalistic ethics, editorial objectives, and house style.
Key Responsibilities
Develop, report, and write news and feature stories for the assigned title, ensuring no major rewrite or extensive additional report is needed.
Take notes on location, conduct interviews, check facts, and tape record as needed; write news or features independently, based on personal judgment or at the direction of the news editor or section editor.
Research and provide background information to make the copy complete.
Follow news leads and maintain close contact with news sources.
Brief the News Editor on stories gathered and write the selected stories within set deadlines.
Continually build and maintain a contacts list, demonstrating its value with consistent exclusive reports or information.
Respond promptly to news breaks and demonstrate responsibility for the correctness of facts, content, and style of news materials.
Closely cooperate with photographers to order pictures related to the issues being covered.
Perform duties both independently and under supervision according to general principles and directives.
Minimum Qualifications & Experience
Academic Qualification: Bachelor’s degree in Journalism or its equivalent from a recognized institution.
Experience: 4-5 years of working experience in journalism.
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Are you passionate about wildlife, adventure, and creating unforgettable experiences? Serengeti Balloon Safaris is proud to introduce the Balloon Trailblazers Guide Apprenticeship Programme – a transformative opportunity to learn from industry leaders and launch your career as a professional safari guide.  This immersive programme offers hands-on training, expert mentorship, and the chance to set new benchmarks in the safari industry. If you’re ready to pioneer extraordinary experiences and elevate your career, join us and become a trailblazer in wildlife exploration.
Programme Details:
Training Dates:1st April to 30th April 2025
Location: Serengeti, Tanzania
 
What We Offer:

Comprehensive training from industry experts
Food and accommodation during the programme
Arusha to Serengeti and return bus fare
Certificate of completion
A 2-year minimum contract for top graduates

 Who Should Apply?

Holders of a Class C Driving License (minimum 3 years)
Fluent in English with one additional foreign language
Strong communication and interpersonal skills
A deep passion for conservation, adventure, and wildlife
Tertiary education related to guiding or wildlife is an added advantage

 
Apply Now and Become a Trailblazer!
 Application Deadline:  21st March 2025
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Job Description
Claims Assistant – (25000019)
Job Purpose and Key responsibilities
Job purpose
Assist in processing and payment of general insurance claims.
Key responsibilities
1. Receive claims notification, acknowledge, register and process as per the insurance policy in place.
2. Review documents and pertinent requirements regarding an insurance claim and check completeness and if and complies with the documentary requirements of an insurance claim
3. Advice claimants regarding basic matters about their insurance coverage in relation to the insurance claim.
4. Issuing authorization letters, settlement offers as approved and monitor progress
5. Respond to both internal and external claims inquiries concerning benefits, claims process, service providers, and the filing/completion of proper forms
6. Record all claims transactions in pure system with correct reserves.
7. Proactive communication and feedback provision to clients/intermediaries on claims progress
8. Appointment of service providers and close follow up on their delivery.
9. Perform any other duties as may be assigned from time to time.
Key Performance Measures
· Claims turnaround time
· Cost savings
· Compliance claims SLA
· Customer satisfaction index
Working Relationships
Internal Relationships:
· Accountable to the Claims Supervisor
· Required to liaise and work closely with the other departments as may be necessary
External Relationships:
· Britam Customers
· Insurance sector players
Knowledge, experience and qualifications required
Knowledge, experience and qualifications required
1. Bachelor’s degree (insurance option preferred)
2. Professional qualification in Insurance (Certificate CII)

3. At least one year experience in the insurance industry
4. Experience in customer, market and competitor understanding
5. Knowledge of insurance regulatory requirements
6. Knowledge of Britam products
Essential Competencies
1. Learning and Researching: Rapidly learns new tasks and commits information to memory quickly; demonstrates an immediate understanding of newly presented information; gathers comprehensive information to support decision making at management level; learns from successes and failures and seeks colleague and customer feedback.
2. Working with People: Shows respect for the views and contributions of other team members; shows empathy; listens, supports and cares for others; consults others and shares information and expertise with them; builds team spirit and reconciles conflict; adapts to the team and fits in well.
3. Applying Expertise and Technology: Applies specialist and technical expertise; uses technology to achieve work objectives; develops job knowledge and expertise (theoretical and practical) through continual professional development; demonstrates an understanding of different organisational departments and functions.
4. Delivering Results and Meeting Customer Expectations: Focuses on customer needs and satisfaction; exhibits high standards for quality and quantity; monitors and maintains own quality and productivity; works in a systematic, methodical and orderly way; consistently achieves projects goals.
5. Following Instructions and Procedures: Follows procedures and policies; keeps to schedules; arrives punctually for work and meetings; demonstrates commitment to the organisation; complies with legal obligations and safety requirements of the role.

6. Adhering to Principles and Values: Upholds ethics and values; demonstrates integrity; accepts diversity; display individual responsibility towards the community and the environment; models the organisational values during every day interactions
Primary Location: Tanzania, United Republic of-Dar es Salaam-Dar es Salaam
Organization: Britam Insurance Tanzania Limited
Job Type: Permanent
Shift: Day Job
Contract Type: Full-time
Job Posting: 11-03-2025
Unposting Date: Ongoing
Number of Openings: 1
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