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Independent Non-Executive Directorship Positions
Maendeleo Bank PLC is a fully-fledged commercial bank incorporated in the United Republic of Tanzania and listed on the Dar es Salaam Stock Exchange. The Bank is regulated by the Bank of Tanzania and is committed to delivering innovative and inclusive financial services to individuals, Micro, Small and Medium Enterprises (MSMEs), and Corporate customers.
The Bank has six (6) branches, whereas five (5) branches are at Dar es Salaam, and one (1) branch is at Arusha with over 2100 agents countrywide.
In line with strengthening its corporate governance framework and enhancing strategic oversight, the Bank invites applications from suitably qualified, experienced, and reputable individuals to fill positions of Independent Non-Executive Directors.
The bank is currently seeking to recruit two (2) reputable and dynamic Independent non-Executive Board members, each with expertise and practical experience in banking, which is crucial for effectively supporting the bank’s growth ambitions.
The names of aspiring and qualifying candidates will be forwarded to the Annual General Meeting for appointment.
Roles of Board of Directors
The new Board Members will be expected to add value and expertise to drive the continued growth of the Bank. Their responsibilities will include:

(i) To determine the Bank’s vision, mission, and values, continuously monitor and evaluate its strategy, and ensure sustainable growth.
(ii) Selecting, appointing, supporting, assessing, and monitoring Senior Management in the execution of policy, strategy, and operations by setting clear goals.
(iii) Selecting, strategy, and appointing the Managing Director of the Bank, regularly reviewing and evaluating his/her performance, and offering guidance.
(iv) Determining proper financial management practices, approving the annual budget, and monitoring its implementation.
(v) Understanding and considering the interests of shareholders and relevant stakeholders.
(vi) Being well-informed about Bank matters, well-prepared for meetings, and actively participating in annual evaluation practices and planning activities.

(vii) Ensuring leadership practices and procedures are in place to protect the Bank’s Assets and reputation.
(viii) Ensuring the Bank complies with all relevant laws, regulations, and codes of best practices.
(ix) Ensuring the technology and systems used by the Bank are adequate to properly run the Bank,

enabling it to compete through efficient use of its assets, processes, and human resources.

(x) Overseeing the bank’s risk management process and ensuring the bank responds appropriately to risks enhancing shareholder value in the long run.

Professional Qualifications
Experts in the field of Banking, Finance, Accounting, Economics, ICT, Risk Management and professionals in Human Resources or related fields with current knowledge of the banking sector.

(i) Experts in the field of Banking, Finance, Accounting, Economics, ICT, Risk Management and Human Resources or related fields with current knowledge of the banking sector.
(ii) Must satisfy the fit-and-proper independence oversight, criteria prescribed by the Bank of Tanzania Corporate Governance Regulations (2021 & 2023).
(iii) Minimum of ten (10) years’ work experience at director/senior management level, preferably in financial services with at least five (5) of those in the banking industry.
(iv) Postgraduate qualifications in a business-related field and/or professional accounting certification (CPA(T) or ACCA) will be an added advantage.
(v) CPA(T) or ACCA will be an added advantage. Board experience with a listed company would be an added advantage.
(vi) Proven experience in leadership, management, and governance in either public or private entities dealing in banking and finance.
(vii) Background in Digital transformation, data science, cyber security, trade and project finance, and Human capital management.
(viii) Independence of mind, impeccable integrity, and ethical judgement.
(ix) Strategic, analytical and communication strength with sound stakeholder awareness.
(x) Thorough understanding of financial management, regulatory compliance, and board management, with demonstrable commercial and investment acumen.
(xi) Highly networked individual with the ability to build and maintain relationships beneficial to the bank.

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Board Directorship Positions
The CSD & Registry Company Limited (CSDR) is looking for persons with competence, knowledge and experience in Financial Management, Audit, financial Investments, Digital Systems, Cybersecurity, IT Governance, Accounting, Audit, Financial Reporting, Investments oversight, and Digital Transformation to serve in its Board of Directors as Independent Directors.
The CSDR is the Central Securities Depository (CSD) playing a critical role in the safekeeping, clearing, and settlement of securities transactions in the Tanzanian capital market ecosystem. To strengthen the Board’s expertise and oversight, the Company seeks to appoint two (2) Directors with expertise in Finance and Information Technology (IT).
CSDR is a subsidiary company of the Dar es Salaam Stock Exchange PLC (DSE).
Minimum Requirements
An applicant should:

Possess personal qualities to make substantive contributions to the Board deliberations;
Possess Bachelor’s degree in a relevant field (postgraduate qualifications will be an added advantage);
Have at least 10 years of senior professional experience in the relevant field;
Demonstrate understanding of corporate governance principles;
Have high integrity and sound professional reputation; and
Prior board or senior management experience will be an added advantage.

Key Responsibilities
Successful candidates will contribute to the Board’s responsibilities including but not limited to:

Providing strategic guidance and oversight to the management of CSDR;
Ensuring sound corporate governance and compliance with applicable laws and regulations;
Supporting the development and implementation of CSDR’s strategic objectives; and
Contributing expertise in the respective professional fields to enhance Board effectiveness.

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Join Us
Role purpose:
•The role is accountable to drive the Organisation Effectiveness (OE) agenda and will be required to provide subject matter expertise and guidance to the HR teams as required. The role will support and enable the Organisational Effectiveness & Change strategy through identifying and leading the development and implementation of OE projects and initiatives that will include, amongst others, organisation design and diagnosis, data analytics, organisation effectiveness & efficiency, maintenance of organisational job architecture as well as change and cultural transformation.
•The incumbent will be required to partner and share expert knowledge and best practice with various internal stakeholders such as HRBPs and functional leaders.
Key accountabilities and decision ownership:
• Work closely with functional leaders, executive leaders, HRBP to align functions to the business strategy through proactive and continuous diagnosis of organisational effectiveness, organisational sizing and implementing sustainable organisational improvements
• Support company-wide digital transformation projects as well as business unit specific change and transformation initiatives through effective macro level organisation design
• In partnership with the relevant HRBP and HRD, develop and drive a continuous efficiency agenda for defined business areas by assessing and improving OE metrics such as average span, deepest layers, management ratios, employment costs and other metrics.
• Shape and influence future thinking around organisational operating models and design, ways of working, efficiency and managing change by drawing best practice from Vodacom Group teams and external market sources.
• Drive simplification and reduce duplication of activities & processes within defined business environments by sustainably re-focussing resources to new revenue streams and/or strategic enablers through detailed analysis.
• Support HRBPs with effective workforce planning through monitoring permanent and contractor employment costs/headcount
• Contribute to innovative approaches to projects and initiatives, effective problem solving as well as a culture of new idea generation, calculated risk taking and knowledge sharing.
Core competencies, knowledge and experience:
• Minimum 5 years’ relevant work experience with proven exposure to organisational effectiveness (organisation design & operating models), and organisation efficiency
• Proven exposure to business restructuring, transformation and people change initiatives (incl. working with senior business leaders)
• Knowledge and exposure to agile organisation design and methodology
• Understanding and experience of workforce planning (headcount & employment cost)
• Theoretical understand and working knowledge of job architecture methodology
• Good understanding of job evaluation methodology (e.g. Paterson, Hay System, Willis Towers Watson’s Global Grading System)
• A good understanding of change management frameworks and experience in developing change management plans.
• Strong relationship building and partnering skills
• Good understanding of multinational corporate business and operating at a tactical level across multiple business and geographies in a key industry (Telco, Technology or Consulting experience is an added advantage)
• Strong learning agility and curiosity
• Analytical thinker with good written and communication skills
Must have experience and technical / professional qualifications:
• BCom degree in Industrial Psychology, Human Resource Management, or related field (essential)
• Postgraduate degree in Human Resource Management or related field (advantageous)
Not a perfect fit?
Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.
Who we are
We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people’s lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.
Belonging at Vodafone isn’t a concept; it’s lived, breathed, and cultivated through everything we do. You’ll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We’re committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.
If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.
Together we can.
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Job Title: Service Delivery Manager
Core Responsibilities

Manage service delivery for contract clients and ensure services meet agreed standards.

Monitor and continuously improve service delivery performance.

Maintain strong client relationships and ensure customer satisfaction.

Manage service delivery tools, systems, and reporting.

Provide regular service delivery reports to management.

Key Duties

Oversee call centre operations and ensure proper logging, handling, and closure of client calls within the agreed SLA.

Train and guide staff on effective call management and customer handling.

Ensure clients are regularly updated on the status of their service requests.

Lead and motivate the service team to maintain high performance.

Prepare weekly and monthly service reports.

Develop proactive solutions to prevent recurring service issues.

Lead meetings with clients, represent the service team, and maintain meeting minutes.

Maintain effective communication with internal support teams.

Manage service schedules and monitor service delivery activities.

Mediate and resolve service-related issues.

Monitor contract expiries and coordinate timely renewals.

Handle correspondence related to service delivery.

Monitor services provided in upcountry locations.

Prepare and submit monthly service reports.

Ensure service tools and resources are available for service teams.

Maintain service contracts and maintenance records.

Assign account managers for maintenance clients and supervise their activities.

Review service logs and confirm completion of services with proper documentation.

Ensure technicians prepare service reports upon completion of tasks.

Review reports from account managers and escalate issues where necessary.

Conduct client visits and meetings for AMC (Annual Maintenance Contract) clients.

Coordinate AMC activities and ensure quality service delivery.

Monitor daily maintenance activities and gather feedback from engineers on completed tasks.

Ensure proper logging and follow-up of complaints, service requests, quotations, and surveys.

Follow up on tasks assigned to other teams and ensure client responses are provided within 8 hours.

Track service statistics such as complaints, requests, and response times.

Communicate with clients regarding equipment readiness or delays.

Coordinate transport for service teams when required.

Expected Competencies
The Service Delivery Manager should demonstrate:

Ability to improve service delivery processes and performance.

Effective management and monitoring of service calls and requests.

Strong communication and collaboration with clients and internal teams.

Proactive problem-solving and service improvement initiatives.

Dedication, responsibility, and creativity in executing core duties.

Key Targets

Delivery of high-quality services.

Timely service response and completion.

Timely contract renewals.

Increased interaction and engagement with clients.

Education & Qualifications

Bachelor’s Degree in Business Administration, Information Technology, Engineering, Customer Service Management, or a related field.

Minimum of 3–5 years of experience in service delivery management, customer service management, or a related operational role.

Strong knowledge of service management processes, client relationship management, and service reporting systems.

Proficiency in Microsoft Office applications and service management tools.

Strong leadership, communication, and problem-solving skills.

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We’re Hiring Network Techno-Sale
Computer Centre
Responsibilities
Pre-Sales Technical Supports: Work with the sales team to provide technical expertise during the pre-sales process.

Bid Management & Proposal Writing: Take technical ownership of RFP, RFI, and RFQ responses, ensuring strict compliance with client specifications.
Vendor Management & Strategic Partnerships: Maintain active knowledge of vendor portfolios, particularly maximizing margins and rebates through active authorized partner tiers (e.g. Huawei, Cisco, HPE Network).
Sales Enablement & Client Engagement: Partner with KAMs (BFSI, Private, Government) to identify and qualify new business opportunities for the Network Business unit.
Solution Design & Architecture: Design comprehensive, scalable, and secure network architectures encompassing Network, security, Unified communication, Physical Security solutions.
Lead Generation and Revenue Forecasting: Presales will be required to look and close deals of which will be bound to monthly performance KPI.

Note: The role involves making decisions within established guidelines, with managerial approval required for high-risk or non-standard matters.
Requirements

4–5 years of experience in a similar ICT / pre-sales role
Strong knowledge of enterprise networking, telecommunications, and ICT infrastructure solutions
Experience with technical proposals, bid management, and tenders (RFP/RFQ)
Ability to design, present, and position technical solutions while supporting sales and client engagements IT
Bachelor’s degree in IT, Computer Science, Electronics Engineering, or related field
Certifications such as CCNP, HCIP, or NSE5 are an added advantage

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Location: Mtwara Plant Tanzania, Mtwara Plant Tanzania
Company: Dangote Industries Limited

Job Summary
Carry out analysis of shift samples, like Raw Meal, Kiln feed, Coal Clinker, Cement and any other raw materials according to the plant Effective Quality Control Plan for shift lab; These analyses are to be done by XRF in the Robot lab, by any means Robot lab XRF fails to do the performance, analysis to be done by Bench top XRF, by any means XRF breakdown, analysis to be done by wet chemistry (by conventional method).The Shift QC Officer on shift is also responsible for the timely feedback of analytical results to production department & co-ordination with the said department to ensure that all plant products at the various stages are within specified quality limits.

Strictly follow the Standard and other Standard Operating Procedures.
Carry out the full chemistry of Raw Meal to determine LSF, MA and MS, LOI and Residue as per the Effective Quality Control Plan and results recorded and communicated to operators through by phone or communicate personally and if any result is off for action to adjust limestone, Iron Ore and Red Soil feeder settings and control of the residues.
Carry out the full chemistry of Kiln Feed to determine LSF, MA and MS, LOI and Residue as per the Effective Quality Control Plan and results recorded and communicated to operators through by phone or communicate personally.
Carry out tests of Hot Meal SO3, Cl, K2O, Na2O and LOI to calculate percentage of Degree of Calcination as per Effective Quality Control Plan and communicated to operators through by phone or communicate personally.
Carry out the full chemistry and free lime of clinker to determine C3S, C2S, C3A, Liquid Phase, LSF, MA, MS, S/A Ratio, and litre weight as per the Effective Quality Control Plan and results recorded and communicated to CCR operators through by phone or communicate personally.
Determination of moisture, Ash and its sieve analysis of shift fine coal samples as per the Effective Quality Control Plan and results recorded and communicated to CCR operators through by phone or communicate personally.
Carry out the tests of Cement SO3, Blaine, LOI and its sieve analysis as per the Effective Quality Control Plan and results recorded and communicated to CCR operators through by phone or communicate personally and if any result is off for action to adjust clinker, gypsum and limestone feeders according to targets set to produce quality cement.
Carries out various analytical laboratory tests on provided samples involving titration, calorimetric, X-rays, volumetric, (wet) analysis to determine compounds or elements, which are used in indicating quality of raw, in process materials and final product (s) analyzed.
Carries out water analysis of RO plant water whenever is required.
Carries out Receipt of AGO and conduct quality inspection to Check Water content and Density once the trucks are received and record the outcomes in GRN and get the endorsement from HOD and same to be record in the excel format present in the lab pc.
Routine inspection and control of laboratory instruments
Preparation of all the standard solution for chemical analysis.
Assists Lab Supervisor/QC Manager to periodically calibrate & maintain XRF analyzer and other lab equipment.
Updates records stating chemicals and quantities used and submits information to Lab Supervisor & also maintain the inventory of its consumables.
Prepares complete analysis report detailing various results obtained from tests following given format and submits the same to the Lab Supervisor for checking before forwarding to the Quality Manager.
Conduct different reference tests as per the quality monitoring file to enable determination of equipment reliability.
Perform monitoring of reference samples under reference methods and check lab equipment performance.
Perform monitoring of the temperature and humidity of the robot lab environment and record the data in the file.
Follow the effective Quality Control Plan in the day-to-day activities.
Maintain the LERI file for all the equipment’s in the Laboratory and submit the report weekly to the QC officer in charge.
Prepare daily report and analysis.
Communicate immediate any quality issues.

Key Requirements

Academic/Professional Qualifications

BSc in Chemistry or Chemical and Process Engineering.

Work Experience
At least Three (3) years of working experience in Cement Industry
Skills and Competence

Good knowledge of Good Laboratory practices and procedures
Ability to use specific Lab apparatus and equipment.
Ability to conduct chemical analyses of raw, process and final products as per provided Work Instructions.

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