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Company Description

Amref Health Africa -Tanzania is a non-profit public health organization that has been supporting the Government of Tanzania in addressing public health issues, including maternal and child health, HIV, TB, Malaria, and nutrition, since 1987. Amref Health Africa – Tanzania collaborates with and receives guidance from the Tanzania Ministry of Health, Community Development, Gender, Elderly, and Children, the Zanzibar Ministry of Health and President’s office, Regional Authority, and local Government (PORALG). Amref Health Africa -Tanzania has the following vacancy and invites suitable applicants for the following positions to be filled

Job Description

The Project Officer will support the implementation, coordination, monitoring, and
Job Posting Service
reporting of SUPREME Lifeline Project activities at national, regional, and district
levels. The role ensures effective day-to-day execution of planned interventions,
supports government engagement, strengthens technical delivery, and contributes to
quality data collection, documentation, and learning. The position works closely with
the Project Manager, technical teams, government counterparts, and consortium
partners to ensure the timely and high-quality implementation of project activities.
 
Duties & Key Responsibilities:
1. Project Implementation & Coordination

Support the execution of project activities in line with work plans, budgets, and technical guidance. Coordinate field-level activities, including trainings, supervision visits, workshops, and stakeholder engagements.
Ensure smooth communication between national, regional, district teams, and implementing partners. Contribute to the preparation and updating of work plans, procurement plans, and schedules.

2. Technical Support

Assist in the rollout of interventions related to pre-eclampsia and maternal anaemia prevention, screening, and management.
Support health facilities and CHWs in the adoption of project tools, innovations, and best practices.
Participate in technical meetings, co-creation sessions, and review workshops.
Support capacity-building initiatives for health providers and community structures.

3. Government & Stakeholder Engagement

Work closely with MoH, PORALG, RHMTs, CHMTs, and health facility teams to facilitate implementation.
Support coordination with consortium partners (Amref, CHAI) and other relevant stakeholders.
Ensure government ownership and participation in project activities at all levels.

4. Monitoring, Evaluation, Research & Learning
Work Placement Program

Support data collection, verification, and documentation of project indicators in collaboration with the MERL team.
Contribute to the development of progress reports, success stories, and field updates.
Participate in monitoring visits, reviews, and learning sessions.
Support documentation and dissemination of lessons learned and best practices.

5. Financial & Administrative Support

Assist with activity budgeting, liquidations, and compliance with financial and procurement procedures.
Provide logistical and administrative support for meetings, training, and field missions.
Track activity expenditures to ensure alignment with budget and donor requirements.

6. Representation & Documentation

Represent the project in field-level coordination meetings and technical platforms as delegated.
Contribute to documentation of evidence, case studies, and activity reports.
Uphold Amref visibility, professionalism, and engagement in all partner and community interaction

Qualifications

Bachelor’s degree in public Health, Nursing, Health system management or related field.
Minimum of 3 experience in implementing RMNCAH or health systems strengthening projects.
Experience working with government health systems at national, regional, or district levels.
Prior experience with donor-funded projects (UNITAID experience is an added advantage).
Experience supporting trainings, monitoring activities, and coordination with
CHMTs/HFs is desirable.
Knowledge, Skills, and Competencies:
Knowledge of maternal health, pre-eclampsia, anemia management, and community health systems.
Strong implementation skills with the ability to coordinate multiple activities and stakeholders.
Good understanding of data collection, reporting tools, and MEL processes.

Additional Information

If you meet the above qualifications and wish to apply, please submit a single document that includes both your application letter and CV. Be sure to state your current position, provide a daytime telephone number, and include the names and contact details of three referees. The interviews will be conducted at the Amref offices in Dar es Salaam. All applications must be received by 16:30 hours on December 28, 2025,

Amref Health Africa does not require applicants to pay any money at whatever stage of the recruitment and selection process and has not retained any agent in connection with recruitment. Although Amref may use different job boards from time to time to further spread its reach for applicants, all open vacancies are published on our website under the Vacancies page and on our official social media pages. Kindly also note that official emails from Amref Health Africa will arrive from an @amref.org address.
Amref Health Africa is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment. Amref Health Africa is is dedicated to diversity and is an equal-opportunity employer with a non-smoking environment policy.

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Job Opportunity: Lodge Manager at Mbali Mbali Lodges and Camps
Position Overview
Are you an experienced Lodge Manager with over 5 years of experience in the hospitality industry? Do you have a positive attitude, a strong service-oriented mindset, and the passion to lead exceptional guest experiences? We invite you to join our dynamic team at Mbali Mbali Lodges and Camps.
Requirements

Excellent communication and leadership skills
Guest-focused
Reliable & flexible
Age 35-45

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The Catholic University of Health and Allied Sciences (CUHAS), owned by the Tanzania Episcopal Conference (TEC), provides training for over 3,500 students. CUHAS is currently running programmes in Doctor of Philosophy (PhD), Master of Medicine (MMed), Master of Public Health (MPH), Master of Science in Pediatric Nursing (MSc.PN), Master of Science in Clinical Microbiology and Diagnostic Molecular Biology (MSc. CMDMB), Master of Science in Epidemiology and Biostatistics (MSc. EB), Doctor of Medicine (MD), Bachelor of Pharmacy (BPharm), Bachelor of Science in Nursing Education (BSc.NED), Bachelor of Science in Nursing (BSc.N), Bachelor of Medical Laboratory Sciences (BMLS), Bachelor of Science in Medical Imaging and Radiotherapy (BSc.MIR), Diploma in Pharmaceutical Sciences (DPS), Diploma in Medical Laboratory Sciences (DMLS) and Diploma in Diagnostic Radiography (DDR). CUHAS is looking for highly qualified and motivated individuals to fill the following positions:
 
Directorate of Information and Communications Technology (ICT)
Position: Director of Information and Communications Technology (ICT)

Main purpose of the job To plan, coordinate and develop the provision and delivery of information services technology to meet communications, information processing, storage and retrieval needs of the University to enhance the cost-effective delivery of the academic and administrative services objectives. Management of information and to advise the University Community on the adoption of IT standards, strategies, and policies to improve the university technology performance and data security.
Key Roles and Responsibilities Please note that this job posting outlines the primary responsibilities and role. It does not define or limit the specific tasks that may be assigned. This document is not intended to be a contract of employment. Management reserves the right to review and amend these responsibilities at any time. The key responsibilities include but not limited to:

Provide leadership and management to the ICT team to ensure smooth operations of all technological systems and functions.
Establish and monitor achievement of individual, sectional and directorate performance objectives.
Advise on development and implementation of IT strategies and long-term IT plans as an integral part of the University’s academic and administrative activities to enhance efficiency, cost effective delivery of services, communications and utilisation of resources.
Advise on technical policy issues affecting utilisation of IT solutions and the type of hardware, network and software platforms and protocols to be used by the University to provide long-term cost-effective technologies to enhance the delivery of reliable academic and administrative services.
Prepare draft capital and recurrent expenditure budgets for approval, controls and authorises expenditure against approve budget, monitors expenditure against budget accounts for variances to ensure maximum return on all technological investments.
Identify, evaluate and recommend appropriate technical standards for information technology components of the University to ensure overall connectivity and maintenance.
Initiate, coordinate and manage IT feasibility studies to determine IT development proposals and prepares detailed project specifications for inclusion in tender documentation; carries out technical evaluation of tenders for submission of IT projects, hardware, software, etc and recommends acceptance of tenders.
Establish, recommend, implement and evaluate new IT technologies and operational procedures to ensure availability and reliability of network, data integrity and security, and access control to improve efficiency and productivity.
Establish and enforce security and data protection protocols to prevent cyber-attacks and data breaches.
Advise on information and communication access and security issues to ensure that protection and security of information is consistent with the needs of the university community and freedom of information.
Design and ensure implementation of appropriate disaster preparation plans and data recovery to protect data and information.
Initiate consultative fora to stimulate interest in IT development and appropriate responses to end-user requirements.
Establish appropriate professional structures, personnel and training programmes to enhance the capability and understanding of end-users in Information Technology, and specific applications to maximise utilisation of available technology and end-user demand for development.
Liaise with local, regional and international communication providers to ensure that the University Community’s information driven communication needs are met.
Ensure the availability and reliability of all technological systems and infrastructure (hardware, software, and network systems) to ensure its optimum performance by:

Managing the technical support of application software.
Participation in software and hardware selections.
On-going market surveys and upgrading of software in accordance with licence agreements.

Organise and co-ordinate end-user support services by establishing and supervision of appropriate roles, contacts with suppliers and maintenance contract conditions. Ensures that adequate technical support is available at all times to provide service excellence to end-users.
Constant monitoring developments in IT to ensure that the University optimises utilisation of available technologies in a cost-effective manner by:

Staying up-to-date with industry trends and developments.
Fostering a culture of innovation, creativity, and continuous improvement within the IT department and across the university.

Represents the University on IT related initiatives – particularly related to an academic and teaching environment and prepares necessary technical reports, etc as required.
Undertake any other related duties and responsibilities as directed by Supervisor.

Qualifications and Experience

Holder of Master’s degree or equivalent in Computer Sciences, Information Technology, Data Management or its equivalent from a recognized University/ Institution.
Certification in Cisco Certified Network Associate (CCNA), Microsoft Certified Systems Developer (MCSD), or Microsoft Certified Systems Engineer (MCSE) or its equivalent will be an added advantage.
Minimum of three years’ work experience in a similar position in a reputable organization/ institution (preferably in an academic environment).
Experience in the development and operation of wide range of communications and business-related applications WAN & LAN network development and management, and IT project management.
Experience in the management of professional staff and budgetary control is also essential.
Strategic mindset with ability to lead, inspire and achieve results in a challenging context.
Demonstrated managerial, supervisory and leadership skills.
Excellent knowledge of and skills in the use of integrated IT accounting systems, HR and Payroll packages, Students information systems etc. (e.g. Sage and Norming, OSMI).

Remuneration
CUHAS offers competitive compensation packages and benefits in accordance with individual qualifications and experience as per the CUHAS Scheme of Service.
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Manager – Project Management Office (PMO)
The Manager of Project Management Office will be responsible for establishing, leading and scaling the bank’s enterprise Project Management Office. This role is crucial for ensuring the successful delivery of strategic initiatives across our financial services organization. The Manager will align change programs with regulatory requirements, business strategy, and operational priorities, overseeing project governance, portfolio management, resource planning, and reporting.
Reports to: Director of Strategy and Innovation
Key areas of responsibilities include:

PMO Leadership & Strategy:

Define and execute the enterprise PMO strategy and operating model.
Establish standardized project delivery frameworks and methodologies tailored to financial services.
Foster a culture of disciplined delivery and continuous improvement across project teams.

Portfolio & Program Management:

Oversee the enterprise project portfolio, ensuring alignment with strategic objectives and regulatory commitments.
Maintain visibility of all change initiatives, including budgets, milestones, risks, and dependencies.
Lead portfolio planning and capacity management processes.

Governance & Compliance:

Implement strong governance processes, including gating and project assurance reviews.
Ensure compliance with relevant financial regulations.
Collaborate with Risk, Compliance, Audit, and Legal teams on regulatory-driven initiatives.

Stakeholder Management:

Act as a strategic advisor to executive leadership on change delivery and portfolio health.
Build strong relationships with business heads, technology leaders, and external partners.
Facilitate effective communication across cross-functional teams.

Resource & Financial Management:

Oversee PMO staffing and develop resource allocation models.
Monitor budget performance across projects and drive cost optimization.

Delivery Excellence:

Champion modern delivery practices, including Agile transformation and DevOps integration.
Drive improvements in project success rates and benefits realization.
Lead post-implementation reviews and incorporate lessons learned into future projects.

Required minimum skills, attributes and competencies:
Skills: Project Management Expertise|Financial Acumen|Governance and Compliance Knowledge|Stakeholder Management|Resource Management|Analytical Skills
Attributes: Strategic Thinker|Continuous Improvement Mindset|Adaptability|Emotional Intelligence|Accountability
Competencies: Leadership and Change Management|Decision-Making Under Uncertainty|Regulatory Awareness|Execution Discipline|Data-Driven Reporting and Analytics
Required minimum qualifications:

A holder of Bachelor’s degree in Business Administration, Project Management or related fields
Master’s degree in a related field such as MBA, MSc Project Management and professional certification: PMP, Prince2, SAFe, AgilePM
Working experience of not less than 5 years of professional experience in the banking/financial services, 3 of which must be in senior leadership role
Proven expertise in managing complex, multi-year transformation programs (digital, regulatory, operational, core platforms
Strong financial acumen and experience managing multimillion-dollar budgets.
Deep understanding of the Tanzanian banking landscape especially in cooperative or microfinance

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Chief Financial Officer
The Chief Financial Officer (CFO) will provide strategic and operational leadership in financial planning, management, treasury, operations, regulatory compliance, and risk management. This role is crucial for ensuring the bank’s financial stability and sustainability while adhering to the Bank of Tanzania regulations.
Reports to: CEO
Key areas of responsibilities include:

Strategic Leadership: Develop and implement the bank’s financial strategy aligned with cooperative principles and sustainable business objectives.
Financial Management: Oversee budgeting, forecasting, and financial analysis to support strategic decision-making and optimize profitability.
Regulatory Compliance: Ensure compliance with BoT guidelines, tax laws, and IFRS standards, and liaise with regulatory bodies.
Treasury Management: Manage treasury operations, cash flow, and liquidity levels while maintaining relationships with financial institutions.
Risk Management: Collaborate with the Risk & Compliance Department to identify and mitigate financial risks and establish internal controls.
Team Development: Lead and mentor finance and treasury teams, fostering a culture of accountability and continuous improvement.

Required minimum skills, attributes and competencies:
Skills: Advanced Financial modelling|Financial Reporting|IFRS knowledge|Accounting Proficiency|Risk Management|Budgeting|Forecasting|Digital Tools and Data Analytics
Attributes: Strategic Vision|Leadership and Mentorship|Executive Presence|Adaptability|Influence and Persuasion|Integrity and Ethical Judgment
Competencies: Long-term Business Strategy Development|Team Building and Collaboration|Change Management|Sustainability and ESG Integration|Financial Decision-Making|Credit and Asset Management
Required minimum qualifications:

A holder of Bachelor’s degree in Finance, Accounting, Economics, Business Administration or related fields
Master’s degree Finance, MBA, and professional verification (CPA (T), ACCA, CFA, or CIMA
Working experience of not less than 10 years of professional experience in the banking/financial services, 5 of which must be in Senior Executive level
Proven experience in strategy development, product development/innovation and digital transformation
Deep understanding of the Tanzanian banking landscape especially in cooperative or microfinance.

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1. Chief Commercial Officer
The Chief Commercial Officer (CCO) will be responsible for planning, developing and implementing commercial strategies to support business development and build on the bank’s growth.
The Chief Commercial Officer will lead our commercial and customer growth strategy. This pivotal role will drive sustainable financial performance, customer expansion, and innovation in product and service delivery, particularly within the cooperative sector. The CCO will enhance the Bank’s digital and physical outreach across Tanzania, aligning with our mandate to provide inclusive and innovative banking services.
Reports to: CEO
Key areas of responsibilities include:

Strategic Leadership: Develop and execute a national commercial roadmap targeting cooperatives, MSMEs, youth, women, and underserved communities. Translate vision into market-share and revenue targets.
Product Development: Oversee the lifecycle of product and service development, focusing on digital transformation across various channels (mobile, internet, agency).
Digital Channels & Partnerships: Scale digital service adoption and drive strategic partnerships with finteches, MNOs, and other service providers to enhance service delivery.
Sales & CRM: Implement robust sales tracking tools and manage CRM platforms to improve customer acquisition, retention, and lifecycle value.
Risk & Compliance: Ensure all commercial initiatives comply with regulatory frameworks and manage credit risk and product profitability.
Team Leadership: Lead and develop a high-performance commercial team, fostering a culture of innovation and accountability.

Required minimum skills, attributes and competencies:
Skills: Strategic Planning| Negotiation| Financial Acumen| Sales and Marketing| Operations Management| Regulatory Knowledge| Stakeholder engagement

Attributes: Strong Leadership| Decision making |Communication| Problem-Solving| Adaptability| Integrity
Competencies: Commercial Acumen| Risk Management| Stakeholder Management| Innovation and Technology |Team Development| Customer Focus
Required minimum qualifications:

A holder of Bachelor’s degree in Business, Finance, Economics or related fields
MBA Finance, Economics or related fields
Working experience of not less than 10 years in the banking/financial services, 5 of which must be in Senior Executive level
Proven experience in strategy development, product development/innovation and digital transformation
Deep understanding of the Tanzanian banking landscape especially in cooperative and rural finance.

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Job Purpose
The Credit Guarantee Business Officer is responsible for managing and implementing TADB’s Smallholder Farmers Credit Guarantee Scheme (SCGS) designed to catalyse, unlock and improve access to finance for agricultural value chain actors including Smallholder Farmers, Rural Entrepreneurs, MSMEs and Agribusinesses. The officer will evaluate credit guarantee applications, assess credit risks, liaise with Partner Financial Institutions (PFIs), monitors credit guarantee portfolio performance, and ensures compliance with the credit guarantee policies, procedures and the Banking prudential guidelines.
Duties and Responsibilities

Credit Analysis & Due Diligence

Review and evaluate credit guarantee applications from Partners Financial Institutions (PFIs).
Conduct credit risk analysis, including assessment of business viability, market risk, credit worthiness, cash flows, collateral gaps, and repayment capacity on the credit guarantee requests.
Ensure credit guarantee applications comply with eligibility criteria, policies and guidelines.
Recommend approval or decline decisions with strong supporting justification.

Innovation, Product Development & Market Engagement

Support the design, improvement, and rollout of credit guarantee product(s).
Participate in policies review, procedures, and operational manual related to the credit guarantee.
Identify Agri-financing gaps and opportunities for a tailored credit guarantee product.
Conduct market research/survey to identify emerging trends and innovation for improving and sustaining the credit guarantee operations as well as identify areas where the bank can be more efficient, effective, and propose plans to implement those changes.
Project designing, engage potential stakeholders for designing and implement agri-projects to be supported under the credit guarantee scheme aimed at enhancing access to finance, financial inclusion and Climate Smart Agricultural (CSA) practices.
Identify and on-board potential PFIs and eligible agri-clients for credit guarantee facility.
Participate in beneficiaries and stakeholder engagements, workshops, and financial sector events for promoting and marketing the TADB’s credit guarantee facility.

Credit Guarantee Portfolio Management

Support the design, improvement, and rollout of credit guarantee product(s).
Participate in policies review, procedures, and operational manual related to the credit guarantee.
Identify Agri-financing gaps and opportunities for a tailored credit guarantee product.
Conduct market research/survey to identify emerging trends and innovation for improving and sustaining the credit guarantee operations as well as identify areas where the bank can be more efficient, effective, and propose plans to implement those changes.
Project designing, engage potential stakeholders for designing and implement agri-projects to be supported under the credit guarantee scheme aimed at enhancing access to finance, financial inclusion and Climate Smart Agricultural (CSA) practices.
Identify and on-board potential PFIs and eligible agri-clients for credit guarantee facility.
Participate in beneficiaries and stakeholder engagements, workshops, and financial sector events for promoting and marketing the TADB’s credit guarantee facility.

Credit Guarantee Portfolio Management

Serve as the contact person between the TADB’s Credit Guarantee Scheme and the Partner Financial Institutions (PFIs).
Design and provide Technical Assistance (TA) and capacity-building programs to PFIs on the credit guarantee facility processes and risk management.
Support PFIs in developing credit guarantee-backed agricultural lending products.
Maintain good working relationships with other divisions, departments, units and external stakeholders.
Perform any other related duties as may be assigned by Supervisor.

Claims Management

Review, validate, and process credit guarantee claims submitted by the PFIs and other Eligible Partners.
Ensure credit guarantee claims meet contractual and guidelines before payout.
Engage PFIs on defaulted guarantee clients and propose practical turnaround strategies.

Reporting & Compliance

Prepare periodic reports on the credit guarantee scheme.
Ensure all credit guarantee operations and activities comply with internal policies, guidelines and regulatory standards.
Maintain accurate records and documentation in line with credit guarantee guidelines and internal policies.

Qualifications & Experiences
i. Holder of Bachelor’s Degree in one of the following fields; Economics, Business Administration, Agricultural Economics, Finance, Accounting, Banking and Finance or equivalent qualification from recognized institutions. ii. Experience: 2+ years of experience in agricultural and agribusiness finance, financial and credit analysis in the field of agricultural finance, agricultural credit risk management, banking, or financial sector programs.
Added advantage:

Experience working with risk sharing facilities or credit guarantee schemes is highly desirable.
A master’s degree or professional certification (CPA, CFA, ACCA, Credit Management).

Knowledge & Skills
i. Strong understanding of credit guarantee/risk sharing operations. ii. Strong understanding and in-depth knowledge of the Agricultural sector in Tanzania. iii. Strong understanding of bank’s lending products with a focus on agricultural finance. iv. Analytical mindset with ability to interpret data and drive decisions. v. Extensive knowledge and skills in credit appraisal/analysis especially those related to agricultural finance for Smallholder farmers, rural microenterprises, Cooperatives, Agri-SMEs, Corporates and emerging corporate businesses. vi. Strong financial analysis and interpretation. vii. Proficiency in financial analysis tools. viii. Excellent understanding of risk management principles. ix. Excellent communication, stakeholder management and presentation skills. x. Analytical and detail-oriented. xi. Ability to prepare high-quality reports. xii. Self-motivated, innovative and ability to initiate and lead changes. xiii. Strong interpersonal skills to communicate with both internal and external stakeholders.
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Closing Date
2025/12/31

Reference Number
CCB251217-6

Job Title
Country Lead: Talent & Learning

Job Category
People and Culture

Company
Coca-Cola Kwanza (Tanzania)

Job Type
Permanent

Location – Country
Tanzania

Location – Province
Not Applicable

Location – Town / City
Dar Es Salaam

Job Description
Coca-Cola Beverages Africa (CCBA) presents an exciting opportunity for a Country Lead: Talent and Learning to join the Tanzania team at CCBA. The role will report to the People and Culture  Director.
CCBA is the 8th largest Coca-Cola authorised bottler in the world by revenue, and the largest on the continent. It accounts for over 40% of all Coca-Cola ready-to-drink beverages sold in Africa by volume. With over 14 000 employees in Africa, CCBA group services more than 800 000 customers with a host of international and local brands. CCBA group operates in 14 countries: South Africa, Kenya, Ethiopia, Uganda, Mozambique, Namibia, Tanzania, Botswana, Zambia, Eswatini, Lesotho, Malawi and the islands of Comoros and Mayotte.
The Country lead Talent and Learning will be responsible for developing and executing strategies that attract, retain, and develop top talent in alignment with business objectives. This role ensures the delivery of robust talent acquisition processes, impactful learning and development programs, and succession planning initiatives to build organizational capability. The position serves as a strategic partner to business leaders, driving a culture of continuous learning, leadership development, and employee engagement to support sustainable growth.

Key Duties & Responsibilities
Drive and Manage Talent Acceleration/Talent Development

Program Design and Execution: Align programs with organizational goals to develop top and future talent for succession.
High-Potential Identification: Use the talent framework to identify high-potential employees and create customized development plans.
Manager Collaboration: Provide coaching and support for performance and career development.

Manage and Coordinate Learning and Development

Learning Needs Assessment: Collaborate with stakeholders to identify training gaps and develop learning objectives.
Program Design and Adoption: Ensure engaging learning programs using various instructional methods.
Training Coordination: Manage training logistics, materials, and sessions.
Continuous Improvement: Conduct needs analysis and evaluations to measure training effectiveness and make improvements.
Coaching and Mentoring: Provide coaching to employees and managers for skill development.
LMS Administration: Ensure effective course enrollment, tracking, reporting.
Stay Updated: Keep abreast of trends and best practices in learning and development.
External Collaboration: Work with external providers and experts to deliver training programs.
DEI Integration: Incorporate diversity, equity, and inclusion principles into learning programs.

Performance Management

Performance Processes: Drive goal setting, feedback, evaluations, and calibration processes.
Data Analysis: Analyze performance data to identify trends and development areas, ensuring data integrity.
Continuous Feedback Culture: Promote a culture of continuous feedback and performance excellence.

Change Management

Enable the successful adoption of projects though developing and implementing training plan

Skills, Experience & Education
Qualification

Bachelor’s degree in HR, Organizational Development, Business Administration or related field ( Masters Degree Preferred)
Relevant certifications in HR / Talent Development will be an added advantage

Experience

8 -10 years of proven experience in  Talent development, Talent Acquistion and employer branding preferably in a leadership role.
Talent Development Expertise: including performance management, career development, succession planning, and learning initiatives.
Training and Development: Experience in designing, implementing, and evaluating training programs to enhance employee skills and competencies.
HR Knowledge: Understanding of HR policies, procedures, and regulations related to talent management, employee development, and career progression.
Experience with Learning Management Systems (LMS): Familiarity with LMS platforms and tools for delivering and managing training content and assessments.

Skills

Ability to think strategically, drive results, and adapt to a fast-paced environment.
Leadership Skills and Communication Skills , including providing mentorship, coaching, and performance feedback.
Collaboration and Relationship Building: Skill in building strong relationships with internal teams, external partners, and industry experts
Analytical Skills: Proficiency in data analysis and metrics tracking to assess the effectiveness of talent development programs and make data-driven decisions.
Project Management: Strong project management skills
Innovative Thinking: Ability to innovate and propose creative solutions to talent development challenges, such as implementing new learning technologies or strategies.
Proven capability in Learning and development, content creation and assessment and performance process management

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Systems Incidents Analyst Team Leader (1 Position(s))

Job Location :
Free Job Posting

Head Office

Job Purpose:
Responsible for providing first line technical support to internal staff, assist and support branches and Head Office departments on systems related problems, system usage and navigations and all other banking operations issues during daily operation.

Main Responsibilities:

End-to-end management of all incidents, which varies from Banking operational, products and IT technical issues e.g. CBS functional architecture, Loans, CASA accounts and Overdraft, Procure to Pay functionalities, Retail Teller and FTs, Treasury and FX settlements, GL Recon issues, batches and cheque processing etc.
Participate in various system enhancements and product development projects as a key player to ensure that the system delivered meets user expectations.
Support the strategic objectives set by IT Service management by aligning team efforts with business priorities, ensuring compliance with ITIL practices, and providing timely feedback and performance reports.
Assist to centralize and control the technical diagnosis, fixes and workaround efforts when multiple technical resolution groups are involved. e.g. CBS, Network, DBA, Payments Systems and ES Apps Team
Responsible for providing the essential technical skills, knowledge and experience to
implement a workaround when major incident occurs.
Robotic automation- spearhead the automation initiatives of the organization.
Integration of Service Desk systems with other bank strategic systems to achieve AI enhancements.
Identify, recommend, develop and implement end user training programs to increase self-sufficiency. This includes basic in-house training on business products and other services rendered by the bank on banking operations from a point of view.
Track and analyze trends in ServiceDesk requests and generate statistical reports.
Monitor incident trends and anticipate potential problems for proactive resolution to gain customer satisfaction.
Maintain a high degree of customer service for all support queries and adhere to all service management principles.

Knowledge and Skills:

Strong operational knowledge of Core Systems Flexcube, Sybrin, P2P etc.
Good knowledge of bank policies, procedures and applications
Familiar with all the tools used by Service Delivery Team.
Excellent communication skills (oral and written)
Ability to present technical data in a comprehensive, yet clear manner.
Proven analytical and problem-solving abilities
Attention to details.
Highly self-motivated and directed.

Qualifications and Experience:

Bachelor’s degree in Technology discipline or related fields.
Experience in RPA, Java, Java script, php, html, lavarel and SQL is an added advantage.
ITIL qualification is preferable but not essential.
At least 2 years’ experience in the relevant field, preferably in Application Services, Incident Management and Support or Service Delivery.NMB Bank Plc is an Equal Opportunity Employer. We are committed to creating a diverse environment and achieving a gender balanced workforce.
Female candidates and people living with disabilities are strongly encouraged to apply for this position.
NMB Bank Plc does not charge any fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it.
Only shortlisted candidates will be contacted.

Job opening date : 17-Dec-2025
Job closing date : 31-Dec-2025

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