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Systems Incidents Analyst Team Leader (1 Position(s))

Job Location :
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Head Office

Job Purpose:
Responsible for providing first line technical support to internal staff, assist and support branches and Head Office departments on systems related problems, system usage and navigations and all other banking operations issues during daily operation.

Main Responsibilities:

End-to-end management of all incidents, which varies from Banking operational, products and IT technical issues e.g. CBS functional architecture, Loans, CASA accounts and Overdraft, Procure to Pay functionalities, Retail Teller and FTs, Treasury and FX settlements, GL Recon issues, batches and cheque processing etc.
Participate in various system enhancements and product development projects as a key player to ensure that the system delivered meets user expectations.
Support the strategic objectives set by IT Service management by aligning team efforts with business priorities, ensuring compliance with ITIL practices, and providing timely feedback and performance reports.
Assist to centralize and control the technical diagnosis, fixes and workaround efforts when multiple technical resolution groups are involved. e.g. CBS, Network, DBA, Payments Systems and ES Apps Team
Responsible for providing the essential technical skills, knowledge and experience to
implement a workaround when major incident occurs.
Robotic automation- spearhead the automation initiatives of the organization.
Integration of Service Desk systems with other bank strategic systems to achieve AI enhancements.
Identify, recommend, develop and implement end user training programs to increase self-sufficiency. This includes basic in-house training on business products and other services rendered by the bank on banking operations from a point of view.
Track and analyze trends in ServiceDesk requests and generate statistical reports.
Monitor incident trends and anticipate potential problems for proactive resolution to gain customer satisfaction.
Maintain a high degree of customer service for all support queries and adhere to all service management principles.

Knowledge and Skills:

Strong operational knowledge of Core Systems Flexcube, Sybrin, P2P etc.
Good knowledge of bank policies, procedures and applications
Familiar with all the tools used by Service Delivery Team.
Excellent communication skills (oral and written)
Ability to present technical data in a comprehensive, yet clear manner.
Proven analytical and problem-solving abilities
Attention to details.
Highly self-motivated and directed.

Qualifications and Experience:

Bachelor’s degree in Technology discipline or related fields.
Experience in RPA, Java, Java script, php, html, lavarel and SQL is an added advantage.
ITIL qualification is preferable but not essential.
At least 2 years’ experience in the relevant field, preferably in Application Services, Incident Management and Support or Service Delivery.NMB Bank Plc is an Equal Opportunity Employer. We are committed to creating a diverse environment and achieving a gender balanced workforce.
Female candidates and people living with disabilities are strongly encouraged to apply for this position.
NMB Bank Plc does not charge any fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it.
Only shortlisted candidates will be contacted.

Job opening date : 17-Dec-2025
Job closing date : 31-Dec-2025

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After Sales Manager- Tanzania

Location: ArushaAbout the role:

The successful candidate will lead Sun King’s After-Sales Operations team in Tanzania, overseeing all aspects of service delivery to ensure exceptional customer satisfaction. This includes managing warranty processes, coordinating spare parts, providing technical support, and driving efficient after-sales operations.

They will manage and develop the after-sales team, optimise processes, and foster strong relationships with both customers and service partners. Additionally, the role requires close collaboration with internal and external stakeholders to build loyalty and deliver best-in-class customer experiences.
The successful candidate will also work cross-functionally to resolve customer needs, including product replacements, warranty claims, troubleshooting, logistics, and service training. If you are an excellent communicator with a passion for customer satisfaction, this role is for you!

What you would be expected to do:

After-Sales Service Management

Ensure timely resolution of customer complaints, warranty claims, and service requests.
Monitor service turnaround time (TAT) and implement improvements.
Coordinate with technical teams, partners, and third-party service providers to deliver quality replacements, repairs/maintenance.

Team Leadership

Supervise, mentor & guide the after-sales executives, technicians, and support staff.
Conduct training sessions to enhance team customer handling and technical troubleshooting skills.
Drive professional growth within the team, mentoring individuals to develop valuable skill sets.

Warranty & Spare Parts Coordination

Oversee warranty administration, including approvals, rejections, and documentation.
Manage spare parts inventory, ensuring availability and cost efficiency.
Liaise with internal & external stakeholders for timely spare parts procurement.

Customer Relationship Management

Maintain strong relationships with key clients, addressing escalations proactively.
Conduct customer feedback surveys and implement service improvements.
Ensure compliance with service level agreements (SLAs).

Systems and process design:

 Coordinate with technology teams to ensure company systems meet customer service needs, including applications.
Develop new processes to transform current service operations more efficiently.

Drive Operational Efficiency: 

Based on the global aftersales strategy, define and manage the coordination of the long-range strategic plans for the aftersales business based on future business growth.
Maximise efficiency and profitability for the service department within Tanzania, in line with the current offerings and the projected business growth.
Meet KPIs, including service level timelines and customer net promoter scores.

Reporting & MIS: 

Prepare and provide periodic reports on after-sales performance.
Identify bottlenecks and implement process optimisations.
Ensure compliance with company policies and industry regulations.

You might be a strong candidate if you have

A degree in Engineering or a related discipline from a leading regional or globally recognised university; an advanced degree is an added advantage.
8+ years of proven success in after-sales service management within consumer electronics, renewable energy, or mobile industries, with a track record of achieving targets.
Passion for customer service, with the ability to manage teams, resolve complex issues, and maintain composure under pressure.
Excellent communication, organisational efficiency, critical thinking, and problem-solving skills, with the ability to work independently and drive solutions in ambiguous situations.
Entrepreneurial spirit, humility, and a mission-driven approach, committed to delivering energy access and employment opportunities to communities.

What we offer (in addition to compensation and statutory benefits):

A platform for professional growth in a rapidly expanding, high-impact sector.
Immerse in a collaborative culture, energised by employees of Sun King who are collectively motivated by fostering a transformative, sustainable venture.
A genuinely global environment: Engage and learn alongside a diverse group from varied geographies and backgrounds.
Tailored learning pathways through the Sun King Centre for Leadership to elevate your leadership and managerial capabilities

About Sun King

Sun King is the world’s leading off-grid solar energy company, combining cutting-edge product design, fintech, and field operations to deliver energy access for the 1.8 billion people who live without an affordable and reliable electric-grid connection. Sun King has connected more than 20 million homes to solar power across Africa and Asia, adding over 200,000 homes each month.

Sun King makes solar products affordable to low-income households and businesses via ‘pay-as-you-go’ purchase financing.  Sun King installs solar after customers pay a small deposit. Customers then make small, manageable payments of as little as US $0.11 a day via mobile money or cash.

Instead of paying for expensive, polluting, and health-damaging kerosene for lighting or diesel for power, customers unlock savings through accessing solar power and after one to two years of payments, customers own their solar equipment outright. To date, our Sun King solar products have saved customers more than $4 billion cumulatively.

Sun King collects payments digitally through mobile money systems and its 28,000 field agents — over 650,000 payments each day.  Embedded electronics inside each Sun King device regulate usage based on payments, similar to the operation of a pre-paid mobile or electricity meter.

From cost-effective solar systems that provide home lighting and phone charging to robust solar inverters that can power high-energy appliances such as laptops, computers, refrigerators, and more, effectively acting as a full stand-in for grid power, Sun King’s products cater to a wide range of income segments and energy needs. Leveraging its proven distribution network and brand, Sun King is expanding its range of products and services to encompass clean cooking, electric mobility, entertainment, and more, aiming to address the needs of our underserved customers.
Sun King employs 2,800 full-time staff in 12 countries, with specialties spanning product design, data science, logistics, customer service, sales, software, operations, and more — all with a passion to serve off-grid families.

Sun King is committed to gender diversity in the workplace.  Women represent 44% of Sun King’s workforce.

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Zanzibar Maisha Bora Foundation Employment Opportunity
The Zanzibar Maisha Bora Foundation (ZMBF) is a Non-Governmental Organization (NGO) founded by H.E Mariam H. Mwinyi, the First Lady of Zanzibar, and Chairperson of the Board of Trustees of ZMBF. The Foundation was duly registered in July 2021 under the Societies Act No 6 of 1995. The ZMBF aims to complement the Revolutionary Government of Zanzibar (RGoZ) efforts towards attaining quality life for all Zanzibaris. With a major focus on socioeconomic development, public health improvement, and gender-based violence elimination for women, youth, and children.
The ZMBF’s Vision and Mission can only be achieved through an empowered workforce one that is motivated, committed to growth and integrity, and driven to pursue excellence in execution. To this end, ZMBF is seeking innovative, self-driven, dynamic, and competent qualified candidates to fill the following vacancy:
Position Title: Technical Programs Manager

Reports to: Chief Executive Officer
Department: Program Department
Location: Head Office – Zanzibar

Overall Purpose of the Job: The Technical Programs Manager (TPM) provides strategic and technical leadership to ZMBF’s program portfolio, with a core focus on Nutrition, Reproductive Health, and Socioeconomic Development—particularly for women and youth engaged in seaweed farming and blue economy livelihoods. The role ensures that Cultural Heritage, Digitalization, and Climate Resilience are integrated as cross-cutting priorities that strengthen innovation, community ownership, and sustainability across all interventions. The TPM leads and supports program teams to deliver high-impact, evidence-based results aligned with ZMBF’s Strategic Plan. This includes program coordination, quality assurance, resource mobilization, and cultivating strategic partnerships that advance human capital development and long-term community transformation.
Key Responsibilities:

Strategic Planning and Budgeting:

Provide leadership in developing monthly, quarterly, and bi-annual strategic plans and budgets for all ZMBF programs with strong alignment to ZMBF’s focus on nutrition, reproductive health, women’s and youth livelihoods, and cross-cutting priorities (cultural heritage, digitalization, climate resilience).
Ensure program strategies incorporate climate-adaptive practices, digital tools, and cultural context to enhance effectiveness and sustainability.

Program Development, Implementation, and Quality Assurance:

Lead program teams to achieve ZMBF Strategic Plan objectives across nutrition, reproductive health, and socioeconomic development including seaweed socio-enterprise development.
Design and implement programs using community-based, gender-sensitive, culturally grounded, and climate-resilient approaches.
Translate program concepts into high-quality grant proposals with clear integration of digital tools, local heritage preservation, gender responsive approaches and environmental sustainability.

Monitoring, Evaluation, and Reporting:

Oversee field-level monitoring of program activities to ensure alignment with targets and cross-cutting outcomes such as climate resilience, digital adoption, and participatory cultural practices.
Ensure timely submission of quarterly, annual, and donor-specific reports with emphasis on measurable outcomes for nutrition, reproductive health, seaweed livelihoods, and community resilience.
Strengthen data systems and digital monitoring tools to track progress and enhance real time decision-making.

Annual Operational Plan & Budget

Work with Program officers to prepare departmental and project-specific annual plans and budgets that reflect ZMBF’s strategic priorities and cross-cutting themes.
Support integration of approved work plans into institutional systems and guide Program Officers on compliance with timelines, targets, and resource allocations.

Team Management, Development, and Capacity Building:

Lead, mentor, and supervise the Programs Team to foster collaboration, innovation, and high performance.
Strengthen capacity of local partners including women seaweed farmers, youth enterprises, and community groups on technical, digital, and climate-resilient practices.
Promote continuous learning on gender equality, human capital development, cultural sensitivity, and environmental sustainability.

Advocacy, Representation, and Collaboration:

Represent ZMBF in national and regional forums on nutrition, reproductive health, blue economy, cultural preservation, climate action, and digital transformation.
Advocate for community-driven and culturally grounded solutions that support long-term well-being.
Collaborate with ministries, private sector actors, research institutions, and development partners to scale innovative models.

Partnerships, Networking, and Stakeholder Engagement:

Strengthen partnerships and alliances that advance seaweed socio-enterprise development, youth employment, community nutrition, and reproductive health initiatives.
Lead networking efforts that promote knowledge exchange on digital innovations, climate resilience, and cultural heritage within development programming.
Represent ZMBF in learning forums to amplify best practices and build institutional visibility.

Qualifications and Experience:

Master’s degree in Public Health, Nutrition, Reproductive Health, Development Studies, Gender & Development, Marine Science, Business Administration, or a related field.
Minimum 3–5 years’ experience in program management or socio-economic development, preferably in the blue economy sector.
Strong understanding of women and youth empowerment, particularly in seaweed farming and community livelihood programs.
Demonstrated experience integrating digital technologies, cultural heritage, gender responsiveness and climate resilience into program design and implementation.
Excellent communication, facilitation, and interpersonal skills in both Kiswahili and English.
Strong project management, financial management, reporting, and presentation skills. Proficiency in Microsoft Office (Word, Excel, PowerPoint) and familiar with digital data collection tools.

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Zanzibar Maisha Bora Foundation Employment Opportunity
The Zanzibar Maisha Bora Foundation (ZMBF) is a Non-Governmental Organization (NGO) founded by H.E Mariam H. Mwinyi, the First Lady of Zanzibar, and Chairperson of the Board of Trustees of ZMBF. The Foundation was duly registered in July 2021 under the Societies Act No 6 of 1995. The ZMBF aims to complement the Revolutionary Government of Zanzibar (RGoZ) efforts towards attaining quality life for all Zanzibaris. With a major focus on socioeconomic development, public health improvement, and gender-based violence elimination for women, youth, and children.

The ZMBF’s Vision and Mission can only be achieved through an empowered workforce one that is motivated, committed to growth and integrity, and driven to pursue excellence in execution. To this end, ZMBF is seeking innovative, self-driven, dynamic, and competent qualified candidates to fill the following vacancy:
Position Title: Monitoring, Evaluation and Learning Officer

Reports to: Strategic Information Manager
Department: Strategic Information Department
Duty Station: Head Office – Zanzibar

Overall Purpose of the Job: The Monitoring, Evaluation, and Learning (MEL) Officer will support the effective implementation of the Projects through strong monitoring systems, data management, and learning processes. The MEL Officer will work closely with the Strategic Information Manager, Program Coordinator, and field teams to ensure accurate data collection, performance tracking, documentation of project outcomes, and continuous learning. This position ensures that interventions are evidence-driven and that project decisions are informed by reliable data and community feedback.
Post resume
Key Roles and Responsibilities

Monitoring and Data Collection

Develop, update, and implement project monitoring tools and data collection systems.
Collect, verify, and analyze field data on seaweed production, processing, income, and beneficiary participation.
Conduct routine monitoring visits to project sites to assess progress and data quality.
Ensure field teams adhere to data collection protocols and ethical standards.

Data Management and Reporting

Maintain accurate and up-to-date databases for all project indicators.
Produce monthly, quarterly, and annual MEL reports for internal and external stakeholders.
Identify gaps or inconsistencies in field data and support corrective actions.
Prepare visualizations (charts, dashboards) to communicate project performance clearly.

Learning, Documentation, and Knowledge Sharing

Document success stories, lessons learned, challenges, and best practices.
Facilitate reflection sessions with field teams to inform adaptive project management.
Support learning events, reviews, and community feedback forums.
Promote knowledge-sharing across departments and with partners.

Quality Assurance and Compliance

Track program implementation against planned targets and quality benchmarks.
Ensure activities follow established MEL frameworks, donor requirements, and organizational standards.
Conduct data quality assessments and provide recommendations for improvement.
Monitor compliance with quality standards in seaweed farming, processing, and value addition.

Capacity Building

Train field officers, community leaders, and cooperatives on data collection and MEL tools.
Strengthen the capacity of community groups in basic recordkeeping and monitoring of production and sales.
Mentor stakeholders on using data for decision-making and business improvement.

Stakeholder Engagement

Support coordination with local leaders, government departments, cooperatives, and market actors on MEL-related activities.
Represent the organization in meetings related to monitoring, evaluation, research, and learning.
Share MEL insights with stakeholders to strengthen partnerships and project impact.

Administrative and Logistical Support

Assist in developing activity plans, MEL budgets, and field requisitions.
Maintain organized documentation, including attendance sheets, training records, and verification forms.
Support logistics for MEL-related trainings, surveys, and field assessments.

Qualifications and Experience:

Diploma or Bachelor’s degree in Monitoring & Evaluation, Statistics, Social Sciences, Community Development, Marine Science, Agriculture, Business, or a related field.
Minimum 2–3 years’ experience in MEL or field-level project implementation, ideally in livelihoods, enterprise development, or community-based programs.
Demonstrated ability to collect and analyze data using tools such as MS Excel, KoboCollect, ODK, or similar platforms.
Strong facilitation, mobilization, and communication skills.
Ability to prepare clear reports and manage project databases.
Willingness to travel frequently to rural and coastal communities.

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Zanzibar Maisha Bora Foundation Employment Opportunity
The Zanzibar Maisha Bora Foundation (ZMBF) is a Non-Governmental Organization (NGO) founded by H.E Mariam H. Mwinyi, the First Lady of Zanzibar, and Chairperson of the Board of Trustees of ZMBF. The Foundation was duly registered in July 2021 under the Societies Act No 6 of 1995. The ZMBF aims to complement the Revolutionary Government of Zanzibar (RGoZ) efforts towards attaining quality life for all Zanzibaris. With a major focus on socioeconomic development, public health improvement, and gender-based violence elimination for women, youth, and children.
The ZMBF’s Vision and Mission can only be achieved through an empowered workforce one that is motivated, committed to growth and integrity, and driven to pursue excellence in execution. To this end, ZMBF is seeking innovative, self-driven, dynamic, and competent qualified candidates to fill the following vacancy:
Position Title: Communication Officer

Reports to: Strategic Information Manager
Department: Strategic Information Department
Duty Station: Head Office – Zanzibar

Overall Purpose of the Job: The Communication Officer will support the design, implementation, and management of internal and external communication activities for the organization and its programs. The role focuses on enhancing visibility, documenting project progress, showcasing impact, and strengthening stakeholder engagement. The Communication Officer will work closely with program teams, field officers, and strategic partners to ensure timely and high-quality communication products that reflect the organization’s mission and brand.
Key Roles and Responsibilities

Communication Strategy and Planning

Support the development and execution of the organization’s communication strategy.
Plan and manage communication activities to increase project visibility at local, regional, and national levels.
Ensure consistency of messaging across all platforms and materials.

Content Development, Storytelling, and Reporting

Lead the development of human being stories that capture community experiences, beneficiary voices, and project impact using strong storytelling techniques.
Write clear, engaging, and evidence-based articles, feature stories, case studies, and success stories for internal reports, donor communication, website, and media platforms.
Produce concise abstracts, summaries, and highlights of project reports, assessments, and studies for different audiences, including donors, policymakers, and the public.
Support program teams in translating technical project information into accessible, reader-friendly content while maintaining accuracy and integrity.
Contribute to donor reports by drafting communication sections, impact narratives, and visual storytelling components aligned with reporting requirements.
Edit and proofread communication and reporting materials to ensure clarity, consistency, and adherence to organizational branding and tone.
Ensure all stories and reports are ethically collected, gender-responsive, community centered, and aligned with safeguarding principles.

Multimedia Production

Capture and edit photographs and videos during field visits, events, and trainings.
Develop short videos, infographics, and visual materials for social media and stakeholder reports.
Maintain an organized multimedia library for program use.

Social Media and Online Presence

Manage the organization’s social media platforms (Facebook, Instagram, X, LinkedIn, etc.).
Create regular posts and updates that promote project achievements and community stories.
Monitor engagement metrics and recommend strategies for improved online outreach.

Stakeholder and Media Relations

Liaise with media houses, journalists, and communication partners to facilitate coverage of project activities.
Draft media briefs, talking points, and communication materials for public events.
Represent the organization in communication-related forums and community-level events when required.

Internal Communication and Support

Support program teams with communication tools, templates, and branding guidelines.
Assist in designing training materials, presentations, and visibility items (banners, T shirts, brochures).
Strengthen staff capacity in basic communication and storytelling techniques.

Monitoring and Reporting

Track communication activities and maintain a communication calendar.
Monitor media coverage, social media metrics, and community feedback.
Produce monthly and quarterly communication reports for management and partners.

Administrative and Logistical Support

Support organization of events, workshops, launches, and field visits.
Maintain databases for beneficiaries, partners, photos, and communication outputs.
Assist in preparing budgets and requisitions for communication activities.

Qualifications and Experience:

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Diploma or Bachelor’s degree in Communications, Journalism, Public Relations, Mass Media, Marketing, or a relevant field.
Minimum 2–3 years’ experience in communication, media, public relations, or documentation, preferably within NGO or community-based projects.
Strong writing, editing, and storytelling skills in English and Kiswahili.
Ability to develop multimedia content (photography, videography, editing).
Familiarity with communication software such as Adobe Creative Suite, Final Cut, or similar tools.
Experience managing social media platforms and digital communication campaigns.
Excellent interpersonal, mobilization, and networking skills.
Willingness to travel frequently to rural and coastal communities.

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Zanzibar Maisha Bora Foundation Employment Opportunity
The Zanzibar Maisha Bora Foundation (ZMBF) is a Non-Governmental Organization (NGO) founded by H.E Mariam H. Mwinyi, the First Lady of Zanzibar, and Chairperson of the Board of Trustees of ZMBF. The Foundation was duly registered in July 2021 under the Societies Act No 6 of 1995. The ZMBF aims to complement the Revolutionary Government of Zanzibar (RGoZ) efforts towards attaining quality life for all Zanzibaris. With a major focus on socioeconomic development, public health improvement, and gender-based violence elimination for women, youth, and children.
The ZMBF’s Vision and Mission can only be achieved through an empowered workforce one that is motivated, committed to growth and integrity, and driven to pursue excellence in execution. To this end, ZMBF is seeking innovative, self-driven, dynamic, and competent qualified candidates to fill the following vacancy:
Position Title: Procurement Officer

Reports to: Finance and Grants Manager
Department: Finance Department
Duty Station: Head Office – Zanzibar

Overall Purpose of the Job: The Procurement Officer is responsible for managing all procurement processes to ensure timely, cost-effective, and compliant acquisition of goods, works, and services for the organization and its projects. The role ensures that procurement activities align with organizational policies, donor regulations, and ethical standards. The Procurement Officer will work closely with program, finance, and logistics teams to maintain efficient supply chain operations.
Key Roles and Responsibilities

Procurement Planning and Coordination

Support the development and implementation of annual and project-specific procurement plans.
Coordinate with program and operations teams to identify procurement needs in a timely manner.
Maintain updated procurement schedules and monitor progress against approved plans.

Procurement Process Management

Prepare and issue Requests for Quotations (RFQs), Requests for Proposals (RFPs), and tender documents.
Conduct market surveys to identify reliable suppliers and assess price competitiveness.
Evaluate supplier bids, quotations, and proposals in line with procurement guidelines.
Facilitate procurement committee meetings and document decision-making processes.
Prepare purchase orders and ensure timely delivery of goods and services.

Supplier and Vendor Management

Maintain an updated vendor database and ensure suppliers meet quality and compliance standards.
Establish and maintain strong relationships with vendors, service providers, and contractors.
Conduct due diligence checks and ensure suppliers adhere to ethical procurement practices.
Monitor supplier performance and address issues related to quality, delivery, or contractual obligations.

Contract Management

Prepare, review, and monitor contracts for goods, services, and works.
Track contract deliverables, timelines, and payments in collaboration with finance and program teams.
Ensure contract terms comply with organizational and donor requirements.

Compliance, Documentation, and Reporting

Ensure all procurement documentation is complete, properly filed, and audit-ready.
Maintain accurate procurement records including bid evaluations, approvals, purchase orders, and delivery notes.
Ensure compliance with organizational procurement policies and donor regulations (e.g., USAID, EU, UN, or other donors as applicable).
Prepare monthly procurement reports and provide updates on procurement status to management.

Inventory and Asset Coordination:

Support inventory management and ensure accurate tracking of procured goods.
Work closely with logistics teams to ensure proper storage, distribution, and utilization of materials.
Assist in updating the asset register and tagging newly procured assets.

Risk Management and Quality Assurance

Ensure procurement practices follow principles of transparency, fairness, and value for money.
Identify and mitigate procurement-related risks, including conflicts of interest or supplier failures.
Ensure procured goods and services meet required quality, safety, and specification standards.

Administrative Support:

Assist in preparing budgets and cost estimates for procurement needs.
Manage procurement correspondence, inquiries, and supplier communication.
Support organization of procurement committee meetings, supplier orientations, and contract briefings.

Qualifications and Experience:
Work placements

Diploma or Bachelor’s degree in Procurement and Supply Chain Management, Business Administration, Logistics, Finance, or a related field.
Minimum 2–3 years’ experience in procurement or supply chain management, preferably in an NGO or project-based environment.
Knowledge of procurement regulations, tendering procedures, and contract management.
Membership or certification from professional procurement bodies (e.g., PSPTB, CIPS) is an added advantage.
Strong negotiation, communication, and analytical skills.
Excellent knowledge of MS Office and procurement-related software/tools.
High integrity and commitment to ethical procurement practices.
Ability to work under pressure and meet tight deadlines.

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MSI Tanzania is a marketing-focused, results-oriented social enterprise, which uses modern management and demand creation techniques to provide family planning, reproductive and sexual healthcare, and allied services. MSI Tanzania is a member of the MSI Reproductive Choices Global Partnership, which operates in 36 countries worldwide. MSI Tanzania’s goal is to improve quality of life in Tanzania by dramatically improving access to and use of family planning and other reproductive health services.
Our organization guided by universal Mission of “Your health, Your Choice, Your Future”  is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and post holders to share this commitment.

 
Marketing Officer (1 Position) – Dar es Salaam
We are seeking a highly skilled and proactive Marketing Officer to support the Social Marketing Department in strengthening the visibility, demand, and market penetration of male condoms, emergency contraceptives, and the full range of contraceptive and Sexual and Reproductive Health products.

This role provides comprehensive 360-degree marketing support, spanning digital marketing, social media management, field activations, customer engagement, product promotions, partnerships, and data-driven decision-making.
The ideal candidate is creative, analytical, and deeply passionate about Sexual Reproductive Health, youth engagement, and behavior change communication. They will contribute directly to increasing product access, correct use, and brand preference across diverse consumer segments.
Among the Key Responsibilities:
 

360 Marketing & Campaign Support

Support the design and implementation of integrated 360 marketing campaigns for condoms and contraceptive products, including digital, print, community, retail, and mass-market initiatives.
Assist in the development of marketing collateral such as posters, flyers, product guides, shelf talkers, and point-of-sale materials.
Coordinate community activations, pharmacy outreach, retail promotions, youth engagement events, and workplace sensitization sessions.
Enhance brand visibility and ensure alignment with Social Marketing guidelines and regulatory requirements.

 

Social Media & Digital Marketing

Plan, create, and publish impactful contraceptive products content educational and promotional across social media platforms.
Manage engagement by responding to inquiries related to condoms, contraceptive use, and SRH in a professional and sensitive manner.
Support paid digital campaigns targeting key consumer groups such as youth, women, couples, and high-prevalence SRH communities.
Track and analyze digital engagement to guide content optimization and improve campaign performance.

 

Content Creation & Creative Development

Support in creation of high-quality graphics, short videos, animations, and infographics that promote condom and other contraceptive products.
Develop messaging that promotes condom and other contraceptives both to consumers and points of distributions.
Draft persuasive content for blogs, newsletters, campaign scripts, and internal product’s communication briefs.

 

Website Management & SEO Support

 

Update SRH product pages and ensure accurate, youth-friendly, and evidence-based content.
Support basic SEO activities to improve search visibility of SRH content and product education materials.
Monitor web analytics to understand consumer information behavior and improve content relevance.

Market Research, Insights & Customer Engagement

 

Conduct market scans and competitor analysis across condom brands, ECs, and contraceptive methods.
Support customer surveys, pharmacy feedback loops, and social listening to gather insights on product perceptions and usage patterns.
Contribute recommendations to enhance product demand, brand loyalty, and customer experience.

Partnership, Influencer & Community Support

Assist in identifying and managing influencers, community leaders, youth ambassadors, and other key stakeholders for collaborative campaigns.
Support partnerships with pharmacies, health facilities, community-based organizations, and media outlets to expand product reach.
Contribute to organizing SRH products activations with local partners, corporate institutions, and social impact platforms.

 

Data Analysis & Performance Tracking

 

Monitor and report performance of digital campaigns, community activations, and product promotions using relevant analytics tools.
Prepare monthly marketing dashboards with key metrics, insights, and recommendations.
Use data to guide continuous improvement of marketing approaches, message effectiveness, and channel optimization.

About You:
To succeed in this role, you must be/have:

Bachelor’s degree in Marketing/ Communications/ Public Health/ Business Administration, or a related field.
1–3 years of experience in digital marketing, social marketing, content creation, or Sexual Reproductive Health (SRH) related programs.
Proficiency in design and content creation tools such as Canva, Photoshop, Illustrator.
Strong understanding of SRH products communication standards, youth-centered communication, and demand creation strategies.
Experience in social media management, paid advertising, and basic SEO.
Excellent writing, communication, and analytical skills

If you feel that you are able to meet the requirements and you are motivated enough to be part of the team, please send your applications including a cover letter detailing your suitability and why you are interested in this post to the address below:
Director of People and Culture
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Submit your application here: Finance + Administration Assistant

Reports to: Operations, Administration, + Finance Manager
Department: Finance
Position classification: Full-time
Location: Arusha – preference given to candidates based in Arusha.
Employment term: Two years, with possibility to extend

Company Information
Compassionate Carbon Tanzania Ltd is a mission-driven organization launched by Compassionate Carbon LLC and Eden: People+Planet (Eden). Specializing in developing and implementing landscape-scale forest carbon projects through Afforestation, Reforestation, and Revegetation (ARR) and Reducing Emissions from Deforestation and Forest Degradation (REDD+), we collaborate with local communities to restore landscapes, create jobs, protect ecosystems, and mitigate climate change.
Our projects integrate nature-based solutions to help meet global emissions targets while ensuring community ownership and long-term sustainability. The Rubeho Mountains Carbon Project, a significant initiative in Tanzania, focuses on native forest restoration and community-based conservation efforts.
Position Summary
The Finance and Administration Assistant plays a critical role in providing foundational support to the organisation’s daily financial operations. This position is responsible for ensuring that all routine financial tasks—including transaction recording, payment processing, and the management of financial documentation—are completed with accuracy and efficiency. Additionally, the Finance and Administration Assistant assist with daily human resources and administrative requirements within the office, facilitating effective support for operational activities.
Essential Responsibilities

Oversee field accounts payable and general ledger entries, ensuring accurate bookkeeping with supporting documentation.
Transaction Processing: Handle daily financial transactions (AP and AR), including preparing and processing payment vouchers, invoices, and expense reimbursements. Ensure that each transaction is properly authorized and coded to the correct budget/account.
Record Maintenance: Maintain accurate financial records and ledgers. Regularly update the accounting system with transaction details. Take responsibility for data entry of journals (like entering invoices, payroll data, petty cash expenses) and ensure supporting documentation is filed systematically (electronically and hard copies).
Banking + Cash Handling: Assist in managing office cash and bank matters, including preparing bank deposits, withdrawing cash for petty cash funds, and recording all cash transactions. Maintain petty cash float, disbursing small payments as appropriate. Prepare monthly bank reconciliation.
Administrative Support: Provide general administrative support, primarily for Finance functions, but also for human resources and general office administrative needs. Maintain updated contact lists.
Logistical Support: Coordinate logistics for meetings, workshops, and project events; assist with travel arrangements for project staff.
Data Gathering + Basic Analysis: Compile basic financial data as requested for reports or budgets; ensure data needed for analysis is accurate and readily available. Assist in preparing simple summaries or tables.
Expense Monitoring: Keep track of recurring expenses and deadlines; manage a schedule of regular payments to ensure timely processing. Ensure staff advances are tracked and cleared per policy.
Support month-end/year-end processes: Help during the monthly and annual close processes, ensuring consistency and completion of assigned tasks to contribute to a smoother month-end process.
Internal Controls + Regulatory Compliance: Ensure that all internal controls and other financial and procurement procedures of Eden are implemented and applied in full. Ensure that Tanzania regulations regarding finances are complied with.
Financial Monitoring + Reporting: Assist with budget monitoring by tracking expenditures against approved budgets; help coordinate financial audits and provide necessary documentation.
Other duties as assigned.

Education + Work Experience

Bachelor’s degree in accounting, Finance, Business Administration, or related field.
1-3 years in an accounting or finance support role, preferred.
Familiarity with accounting software and MS Excel required; experience with double-entry bookkeeping fundamentals and able to learn new accounting systems is required.
Experience in the nonprofit sector, particularly with grants and donor-funded projects, is highly desirable.
Familiarity with fund accounting.
Professional certification or related certificate studies (CPA, CPA(T), ACPA, ACCA, or similar), preferred.

Skills + Abilities

Models the Eden Ethos in all professional interactions, demonstrating a commitment to the organization’s values, vision, and conduct standards.
Attention to Detail: Exceptional attention to detail to ensure accuracy in data entry and recordkeeping; must quickly catch and correct errors in figures, match invoices to payments, and ensure every transaction is documented.
Numeracy + Basic Accounting Skills: Strong numerical ability and comfort with basic accounting tasks; able to reconcile simple accounts, calculate totals and percentages, and understand the flow of money in accounts.
Organization + Time Management: Good organizational and prioritization skills to manage multiple tasks efficiently. Required to regularly juggle routine duties with ad-hoc requests. Ability to maintain accurate records, support administrative processes, maintain a schedule, and to-do list to ensure deadlines are met.
Confidentiality, Integrity, + Ethical Practice: Trustworthiness in handling confidential information, such as payroll details, vendor contracts, or cash on hand. Must exercise discretion and uphold ethics; committed to ethical financial practices.
Communication: Clear and polite verbal and written communication skills to interact with internal and external stakeholders.
Learning Attitude: Willingness and ability to Learn + Grow; eager to gain new skills and improve processes
Customer Service Orientation: A helpful and courteous attitude is essential when providing finance and administrative support.
Basic Analytical Thought: Should have the ability to notice errors or unusual details, contributing to error prevention and correction.
Understanding of applicable employment laws and regulations in Tanzania, as well as Human Resources best practices and their application.
Organizational and data management skills for maintaining accurate records and effectively supporting administrative processes.

Work Conditions

Work Environment: primarily an office-based environment with a typical moderate noise level (comparable to normal office background sounds). Occasional travel to field sites is also required. Frequent teamwork and stakeholder engagement requires regular meetings both in-person and via video conferencing platforms. Office amenities include standard desk space, a computer, and internet access; field facilities may be basic.
Work schedule: occasional extended hours may be required during critical project periods (e.g. fiscal year end or major deadlines). The role calls for some flexibility during peak workloads, but such instances are infrequent and communicated in advance.
Physical Requirements: involves typical office mobility—regular sitting, standing, and walking within the workspace, with occasional light physical activities such as bending, reaching, or carrying lightweight office materials between meeting areas. Additionally, extended focus and remaining in a stationary position for extensive periods of computer work or long meetings is commonly required. These requirements will be met with or without reasonable accommodation, as Compassionate Carbon is committed to providing necessary support to enable all individuals to perform the essential functions of the job.
Travel: occasional domestic travel to rural project sites may be requested, which may require challenging logistics and occasional overnight field stays.
Safety + Special Conditions: candidates must have legal authorization to live and work in Tanzania; Compassionate Carbon is unable to sponsor work visas.

Compassionate Carbon Tanzania is an equal opportunity employer. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.
Disclaimer: This job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with it. Responsibilities may evolve and change over time based on organizational needs, programmatic priorities, and/or reasonable accommodation.
Safeguarding: Compassionate Carbon holds strict safeguarding principles and does not tolerate behaviors that harm others, including sexual exploitation, abuse, harassment, and other injustices. Employees are expected to abide by CC’s Safeguarding and Ethics policies. Candidate selection is based on technical competence, recruitment, selection, and hiring criteria, subject to a thorough background, police clearance, and reference check process.
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Senior Service Technician – Phones

Location: ArushaAbout the role:
The successful candidate will lead Sun King’s mobile phone after-sales support operations in Tanzania, ensuring exceptional service delivery and managing the end-to-end process for returned devices. They will serve as the technical expert for the phone product line, driving process excellence through automation, training, and continuous improvement.
In this role, the candidate will work on reducing costs, enhancing efficiency, and embedding sustainable practices in refurbishment and waste management. If you are passionate about technology, process optimisation, and delivering outstanding customer satisfaction, this role is for you.

Key Responsibilities

Service Delivery & Technical Support

Manage the end-to-end process for returned mobile devices, including initial diagnosis, quality control, and final disposition (repair, refurbish, replace, or recycle).
Ensure the timely and accurate resolution of warranty claims and service tickets, adhering strictly to company policies.
Conduct detailed analysis of returned devices to identify root causes and reduce NTF (No Trouble Found) rates.

Partner Training & Enablement

Train and certify SSCs and partner staff on product knowledge, troubleshooting techniques, warranty policies, and replacement processes.
Work with the cross-functional team to design and deliver training programs for new products and after-sales initiatives.

Process Excellence & Continuous Improvement

Develop, update, and enforce Standard Operating Procedures (SOPs) for all phone after-sales processes, from returns to waste management.
Manage process improvement and automation projects, and customer support portal enhancements.
Produce monthly warranty and replacement trend analysis reports to identify issues and drive proactive solutions.
Maintain accurate and up-to-date documentation, including troubleshooting guides, warranty policies, and partner status reports.

Vendor & Sustainability Management

Manage relationships with vendors for smartphone refurbishment and waste management, including contract negotiation and Terms of Engagement (TOE).
Ensure all waste management partners are certified and comply with environmental regulations and Sun King’s disposal policies.
Oversee the invoicing and payment process for vendors, ensuring accuracy and timeliness.

Reporting & Analytics

Develop and maintain dashboards and trackers to monitor key performance indicators (KPIs) such as turnaround time, NTF rate, and partner performance.
Provide regular reports to the After-Sales Manager on operational performance and suggest areas for improvement.

You might be a strong candidate if you have:

A degree in Engineering or a related discipline from a top regional or globally recognised university; an advanced degree is an advantage.
5+ years of experience in a technical after-sales role within the mobile phone industry (manufacturer, service centre, or major retailer), with strong expertise in repair, troubleshooting, and quality control.
A proven ability to interpret data, identify trends, and generate actionable insights to improve service delivery and efficiency.
Excellent communication skills, strong critical thinking, organisational efficiency, and the ability to stay calm under pressure while driving solutions.
An entrepreneurial, humble, and customer-focused mindset, with a passion for delivering energy access and creating community impact.

What we offer (in addition to compensation and statutory benefits):

A platform for professional growth in a rapidly expanding, high-impact sector.
Immerse in a collaborative culture, energised by employees of Sun King who are collectively motivated by fostering a transformative, sustainable venture.
A genuinely global environment: Engage and learn alongside a diverse group from varied geographies and backgrounds.
Tailored learning pathways through the Sun King Centre for Leadership to elevate your leadership and managerial capabilities.

About Sun King

Sun King is the world’s leading off-grid solar energy company, combining cutting-edge product design, fintech, and field operations to deliver energy access for the 1.8 billion people who live without an affordable and reliable electric-grid connection. Sun King has connected more than 20 million homes to solar power across Africa and Asia, adding over 200,000 homes each month.

Sun King makes solar products affordable to low-income households and businesses via ‘pay-as-you-go’ purchase financing.  Sun King installs solar after customers pay a small deposit. Customers then make small, manageable payments of as little as US $0.11 a day via mobile money or cash.

Instead of paying for expensive, polluting, and health-damaging kerosene for lighting or diesel for power, customers unlock savings through accessing solar power and after one to two years of payments, customers own their solar equipment outright. To date, our Sun King solar products have saved customers more than $4 billion cumulatively.Sun King collects payments digitally through mobile money systems and its 28,000 field agents — over 650,000 payments each day.  Embedded electronics inside each Sun King device regulate usage based on payments, similar to the operation of a pre-paid mobile or electricity meter.

From cost-effective solar systems that provide home lighting and phone charging to robust solar inverters that can power high-energy appliances such as laptops, computers, refrigerators, and more, effectively acting as a full stand-in for grid power, Sun King’s products cater to a wide range of income segments and energy needs. Leveraging its proven distribution network and brand, Sun King is expanding its range of products and services to encompass clean cooking, electric mobility, entertainment, and more, aiming to address the needs of our underserved customers.
Sun King employs 2,800 full-time staff in 12 countries, with specialties spanning product design, data science, logistics, customer service, sales, software, operations, and more — all with a passion to serve off-grid families.

Sun King is committed to gender diversity in the workplace.  Women represent 44% of Sun King’s workforce.

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