Sales Coordinator at TopFloor

Description

Our client, a globally recognized leader in electro-electronic equipment, focusing on electric motors, drives, automation, renewable energy, and power transmission, is looking for a proactive Sales Coordinator to lead Office-Based Business Development coordination efforts and serve as the primary contact for all customer inquiries from countries across the Central Africa region.
Duties and Responsibilities
Business Start-up Consulting

Coordinate enquiries received for, branches and business partners in the Central Africa region.
Process purchase orders, sales orders, issue delivery notes and ensure that goods are invoiced once POD has been received.
Be aware and create awareness of the company products
Support all products and departments.
Interact / Liaise with Logistics Department; Departments; Commercial / Financial; Aftersales / Factory; Group Companies
Must have a clear understanding of regulatory requirements in imports and exports.
Prepare written quotations, including cost calculations, data sheets and drawings.
Ensure timeous submission of quotations to customers and follow up independently or in liaison with responsible representative.
Pass all documentation relating to special products (motors) ex-factory to the projects department for further processing.
Under general supervision, perform a variety of internal sales and administrative support duties.

Telephone Sales:

Perform telephone sales and follow ups with clients.
Assist customers with price / availability enquiries, check stock (physical count if necessary).
Liaise with suppliers in terms of pricing / delivery lead times for modifications / rewinds etc. and be responsible for all associated documentation and follow up until supply and invoicing to customer.
Ensure that the customer’s credit facilities are approved and assist in resolving and payment queries.
Every effort must be made to provide the product or service required by the customer and alternatives must be offered whenever applicable.
Provide telephonic technical support for customers and business partners in Africa.

Export Enquiries / Sales:

Respond to requests for quotations and communicate / forward all relevant documentation relating to orders for export with the export / shipping departments.
Understand export requirements for customers within Africa. (i.e. freight and pricing structures)
Monitor stock levels in the bond store.
Issue internal workshop guidance for orders requiring modifications.

Requirements

Degree in Business Administration or Operations Management; Masters is an added advantage.
Computer literacy – good computer knowledge on Microsoft Office (MS Word, Excel, Power Point, Outlook
Must have proven experience using a recognised ERP system to manage workflows, preferably SAP,
3 years’ experience in a similar position, preferably in a multinational organisation.
Valid driver’s license.
Ability to read, write, speak and understand French is an added advantage.
Excellent people, communication and organisational skills.
A keen sense of urgency and a willingness to learn additional job-related skills.
Ability to provide excellent customer service to internal and external teams
Must possess the ability to make independent decisions when circumstances warrant.
Must have patience, tact, a cheerful disposition and enthusiasm as well as the willingness to handle difficult situations.

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