Trade and Payments Specialist at FNB

Job Description
To validate foreign currency cheque transactions as well as processing and validating swift inflows and outflow transactions, ensure reports are generated for submission
Salary insights report

Provide operational support related to activities and initiatives that contribute to the overall growth and profitability of an area of work
Drive sales across product and campaign initiatives to exceed set targets
Adhere to Organisational values and service standards and interact with and communicate with customers accordingly
Ensure first time resolution of customer queries or complaints and take ownership of any requirements and follow up on queries handed over to other parties or areas to ensure delivery on agreed time lines and Service Level Agreements
Meet set turnaround times while ensuring own availability, reliability and accuracy
Propose improvements on internal processes that impacts service levels and customer satisfaction within area of accountability
Ensure own product knowledge and guidance provided is technically accurate and collects feedback to help improve customer service
Provide timeous reports on operations, performance and audit findings
Report on transactional activity progression within set guidelines to provide timely information for decision making in area of accountability Investigate new ways to optimise processes
Flag opportunities to migrate to platform and supports the use of technology in process and system improvements
Draw on knowledge and experience to identify and develop solutions that lead to improved service delivery and quality
Execute own work in accordance with the organisational values and code of ethics
Comply with and adhere to identified governance and compliance standards and escalate problems for investigation and resolution
Identify and escalate risk as normal part of work
Achieve sales targets in line with performance scorecards and achieve an acceptable cost of sales ratio through pipeline managements and sales quality
Identify opportunities to increase sales revenue and to grow the organisational client base while containing costs Assist with retaining or signing unbanked customer base with a view to improving and increasing profitability
Maximize the sales by selling packaged financial solutions to clients
Maintain specialised knowledge on all FirstRand approved products, application procedure, fulfillment processes and timelines to drive and achieve relevant sales targets
Maximise cross-selling opportunities
Drive adoption of digital and other self-service options across client base
Manage team delivery against goals in the area of responsibility
Participate in Talent Management practices and processes in line with HR policies and procedures
Manage performance of employees by clearly defining goals and objectives and providing direction, coaching and regular feedback
Ensure skills are transferred in specific functions
Ensure conflict resolution and respond to any complaints or concerns
Set relevant stretch goals for team and motivate achievement
Contribute to teamwork and inclusivity by working together to achieve team goals Value individual contributions and respects diversity in the team
Share information and knowledge that benefits the team
Seek out regular performance feedback and put actions in place to improve and enhance performance
Identify activities to address own development gaps
Create own personal development plan and review plan with team leader or manager
Understand which competencies and skills are required to be mastered to ensure personal development and performance
Keep abreast of learning opportunities, changing products and trends

Important Closing Date Note
Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.
10/04/26

 
All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

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