Reconciliation Administrator at FNB

To ensure accurate, timely reconciliation and settlement of card and payment transactions across payment networks, acquirers, issuers, and internal systems. The role safeguards financial integrity, minimizes revenue leakage, and supports regulatory and scheme compliance.
The role focuses on the following:

Reconcile daily card transaction files from card schemes (Visa), processors (NFS) and internal systems
Identify, investigate, and resolve mismatches such as missing transactions, duplicate postings, or incorrect amounts
Reconcile suspense, clearing, settlement, and chargeback-related accounts
Ensure accurate posting of fees, interchange, and scheme charges
Validate settlement reports and ensure amounts received match expected positions
Coordinate with banks, processors, and card networks on settlement issues
Investigate aged and unreconciled items
Support chargeback and representment processes from a financial reconciliation perspective
Prepare daily, weekly, and monthly reconciliation and settlement reports
Maintain reconciliation documentation and audit trails
Ensure adherence to internal controls, SLAs, and regulatory requirements
Identify root causes of recurring reconciliation issues
Recommend and implement process improvements or automation
Report any irregularity arising in the section promptly, in line with the FNB procedures and ensure that they are resolved in a way to minimize financial loss and protect the good name and reputation of FNB.
Adhere to the day to day running of the section according to FNB standards, requirements and procedures.

 
Skills & Competencies:

Strong understanding of reconciliation principles and lifecycles (authorization, clearing, settlement).

High attention to detail, accuracy, and ability to work with large datasets.
Good analytical and problem‑solving skills.
Strong communication and teamwork abilities.

Proficiency in Excel and reconciliation tools (pivot tables, VLOOKUP/XLOOKUP, macros preferred) Ability to work under tight settlement deadlines
Clear communication with internal and external stakeholders
Ability to work under tight settlement deadlines

 
Key Responsibilities:
 
Reconciliation Operations

Attend to end to end process of card and payment operations, which includes and is not limited to daily, weekly and monthly account reconciliations i.e. ATM, POS, EFTs, CHQs, and e-money payments.
Handling of Issuing & Acquiring chargebacks and end to end reconciliation of card & e-money settlements (Visa and NFS)
Investigation and resolution of card related entries in suspense accounts i.e. exception GLs, representment & chargebacks GLs, and settlement GLs
Support in Automation of existing manual activities
Apply operational rigor and always comply with operational risk and standards
Support in achievement of set team targets
Organize & complete tasks and activities aligned with performance objectives
Consistently update processes and procedures
Embrace change and contribute to the overall success of the team.

 
Compliance & Risk Management

Ensure that all activities and duties are carried out in full compliance with regulatory requirements and Internal FNB Policies and Policy Standards.
Understand and manage risks and risk events (incidents) relevant to the role.
Maintain proper documentation, supporting evidence, and audit trails for each reconciliation performed.
Flag potential risks or unusual trends for timely review.

 
Stakeholder Engagement

Liaise with Finance, IT, Branches, and other internal teams to resolve reconciliation breaks.
Follow-up with external partners within the industry, i.e. banks, MNOs and ZECHL under the guidance of the Team Leader.

 
Reporting & Continuous Improvement

Prepare and submit daily and monthly reconciliation reports, highlighting outstanding items and progress on resolution.
Provide input into process improvement opportunities to strengthen control and efficiency.
Support automation initiatives and system enhancements by providing accurate reconciliation data and insights.

 
Teamwork

Ability to work in a team
Support colleagues where required with a view to impact on overall performance
Conduct stand-in activities where required
Upskilling & sharing knowledge with peers

 
Qualifications & Experience:

Bachelor’s degree in accounting, Finance, Banking, or a related field
1–3 years of experience in financial operations or reconciliations, preferably within cards and payments.
Experience working with reconciliation tools or core banking systems is an added advantage.

Important Closing Date NoteTake note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.
10/04/26

 
All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

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