Job Region: Gaborone

  • Sales Representative 1385 views

    Our client in the FMCG pharmaceutical sector is seeking a dynamic and results-driven Sales Representative to join their team. The ideal candidate will be responsible for driving sales, building strong customer relationships, and expanding market presence within pharmacies, retail outlets, and other healthcare-related channels.
    Key Responsibilities:

    Promote and sell FMCG pharmaceutical products to pharmacies, retailers, and other clients
    Achieve and exceed sales targets
    Build and maintain strong relationships with existing and new customers
    Conduct regular market visits and identify new business opportunities within the pharmaceutical retail space
    Monitor competitor activities and provide market feedback
    Ensure timely collection of payments where applicable
    Maintain accurate records of sales and client interactions

    Minimum Requirements:

    Diploma in Sales, Marketing, Business, or a related field
    At least 2 years’ experience in a sales role (experience in FMCG pharmaceuticals will be an added advantage)
    Valid driver’s licence
    Strong communication and negotiation skills
    Self-motivated with the ability to work independently
    Good knowledge of the local pharmaceutical and retail market

    Our client offers a competitive salary with performance-based incentives.

    Deadline: 15th May 2026
    https://www.careers-page.com/pistachio-solutions-2/job/93473344
    About the CompanyWe are a “One Stop Shop” offering Talent Management, Outsourced HR, Training and Payroll SolutionsView all jobs at this company →Job Summary Job TypeFull Time LocationGaborone ️CategorySales & Marketing Closing DateApril 15, 2026Frequently Asked QuestionsWhat qualifications and experience are typically required for a Sales Representative role in Botswana?Most employers seek a BGCSE or equivalent, with a diploma or certificate in Sales & Marketing being an advantage. Relevant experience in customer service or sales, particularly in a target-driven environment, is highly valued. A valid driver’s license is often essential for roles requiring field visits.
    What are the common day-to-day responsibilities of a Sales Representative in Botswana?You will typically be responsible for identifying new leads, meeting sales targets, and maintaining strong relationships with existing clients. This often involves client visits, product demonstrations, and preparing sales reports. Daily activities include cold calling, follow-ups, and managing your sales pipeline effectively.
    What is the typical work culture and what are employers’ expectations for Sales Representatives in Botswana?A strong work ethic, punctuality, and a proactive approach to meeting targets are highly valued in Botswana’s sales environment. Building rapport and trust with clients, often through face-to-face interactions, is crucial in the local business culture. Employers expect commitment to customer satisfaction and consistent effort in achieving sales objectives.
    What are the realistic career progression paths for a Sales Representative in Botswana?Successful Sales Representatives can advance to Senior Sales roles, Team Leader positions, or Sales Manager roles within their companies. Opportunities may also exist to specialize in key account management or move into marketing functions in larger organizations. Continuous professional development and consistent performance are key for growth.
    What common benefits can a Sales Representative expect in Botswana?Typical benefits often include paid annual leave, sick leave, and contributions to a pension fund as per local regulations. Depending on the company, medical aid contributions, transport allowances, and sales commissions based on performance are also common. Some roles may also offer a company vehicle or fuel card.
    How should I apply for Sales Representative roles in Botswana, and what do employers look for?Applications usually involve submitting a comprehensive CV and a compelling cover letter outlining your sales experience and achievements. Employers seek candidates with strong communication and negotiation skills, resilience, a results-oriented mindset, and an understanding of the local market dynamics. Highlighting your ability to build lasting client relationships is particularly important.

    Job Application Details

    https://www.careers-page.com/pistachio-solutions-2/job/93473344

    Closing Date

    April 15, 2026

     

  • MECHANICAL FITTER 414 views

    We invite applications from suitably qualified, motivated, and forward-thinking individuals to join our team in the following internship and technical roles. These positions offer an excellent opportunity for growth, hands-on experience, and exposure to a dynamic work environment.
    We are looking for a competent Mechanical Fitter to assist with the installation, maintenance, and repair of mechanical systems and equipment.

    Job Summary
    Requirements
    How to Apply

    Job Summary

    Type: full-time
    Location: Gaborone
    Category: Engineering
    Closing Date: 2026-05-08

    Requirements

    National Craft Certificate (NCC) in Mechanical Fitting or a related field
    Added Advantage: Valid driver’s license

    How to Apply
    Email applications to electricalzcl@gmail.com
    Frequently Asked QuestionsWhat are the typical qualifications and certifications required for a Mechanical Fitter role in Botswana?Most employers in Botswana look for a National Craft Certificate or a relevant BGCSE with a vocational qualification in Mechanical Engineering or Fitting and Turning. Practical experience, especially with heavy machinery or industrial equipment, is highly valued and often a prerequisite.
    What are the common day-to-day responsibilities of a Mechanical Fitter in Botswana?Daily tasks often include performing routine maintenance, troubleshooting mechanical faults, and repairing or replacing defective parts on various machinery and plant equipment. You will also be expected to adhere strictly to safety protocols and maintain accurate maintenance records.
    What kind of work culture and expectations should a Mechanical Fitter expect in Botswana’s industrial sector?Employers typically value reliability, a strong work ethic, and strict adherence to safety standards and procedures. Teamwork and clear communication are also crucial, especially in industrial sites where collaboration is essential for operational efficiency.
    What are the realistic career progression opportunities for a Mechanical Fitter in Botswana?

    With experience and further training, a Mechanical Fitter can progress to supervisory roles like Senior Fitter, Workshop Foreman, or Maintenance Supervisor. Opportunities may also arise in specialized areas such as plant maintenance planning or technical instruction.
    What typical benefits, such as leave, medical aid, or pension, can a full-time Mechanical Fitter expect in Botswana?Full-time positions generally include standard benefits like annual leave, sick leave, and public holidays as per Botswana labor laws. Many employers also offer medical aid schemes, a pension fund, and sometimes subsidized housing or transport, especially in mining or remote locations.
    How should I apply for Mechanical Fitter roles in Botswana, and what do employers typically look for in candidates?Employers usually seek candidates with relevant vocational qualifications, demonstrable practical experience, and a strong safety record. A well-prepared CV highlighting your technical skills and a cover letter tailored to the job description are crucial for successful applications.

     

  • UAV TECHNICAL ENGINEER 31 views

    A reputable and fast-growing organization in the aviation and unmanned systems sector is inviting suitably qualified and experienced individuals to apply for the following positions:

    Job Summary
    Key Responsibilities
    Requirements
    How to Apply

    Job Summary

    Type: full-time
    Location: Gaborone
    Category: Engineering
    Closing Date: 2026-05-25

    Key Responsibilities

    Maintain, troubleshoot, and repair UAV systems and components
    Conduct regular inspections and ensure airworthiness of UAVs
    Install, test, and calibrate UAV hardware and software systems
    Support flight operations with technical expertise
    Maintain accurate technical documentation and maintenance records
    Assist in research and development of UAV technologies

    Requirements

    Degree/Diploma in Electrical, Mechanical, Mechatronics, or Aeronautical Engineering
    Minimum of 3-5 years’ experience in UAV systems or related technical field
    Strong knowledge of electronics, avionics, and embedded systems
    Experience with diagnostics and repair of UAV equipment
    Ability to work under pressure and meet deadlines
    Strong analytical and technical problem-solving skills

    How to Apply
    Interested candidates should submit their applications, including a detailed CV and certified copies of qualifications, to:Corporate_services@dronesforafrica.com / mogobe plaza floor 4, unit 2, CBD Gaborone
    Closing Date: 25/05/2026

     

  • SENIOR UAV DRONE PILOT 12 views

    A reputable and fast-growing organization in the aviation and unmanned systems sector is inviting suitably qualified and experienced individuals to apply for the following positions:

    Job Summary
    Key Responsibilities
    Requirements
    How to Apply

    Job Summary

    Type: full-time
    Location: Gaborone
    Category: Aviation
    Closing Date: 2026-05-25

    Key Responsibilities

    Operate Unmanned Aerial Vehicles (UAVs) safely and in compliance with aviation regulations
    Plan and execute flight missions, including mapping, surveillance, inspection, and data collection
    Conduct pre-flight and post-flight checks and maintain flight logs
    Ensure proper handling and maintenance of UAV equipment
    Train and supervise junior drone pilots where necessary
    Analyze and interpret aerial data when required

    Requirements

    Diploma/Degree in Aviation, Engineering, Geomatics, or related field
    Valid Remote Pilot License/Certification
    Minimum of 5 years’ experience in UAV/drone operations
    Strong knowledge of aviation safety standards and regulations
    Experience with mapping software and GIS tools is an added advantage
    Excellent problem-solving and communication skills

    How to Apply
    Interested candidates should submit their applications, including a detailed CV and certified copies of qualifications, to:Corporate_services@dronesforafrica.com / mogobe plaza floor 4, unit 2, CBD Gaborone
    Closing Date: 25/05/2026

     

  • TREASURY / ALM ANALYST

    Letshego Holdings Limited is seeking to appoint a candidate to provide Support in Managing the Group’s Assets and Liabilities including liquidity management, capital management, debt management, currency risk and interest rate risk. Letshego is a Setswana term meaning ‘support’. At Letshego we provide financial support to our customers. Our new brand mark is a stronger, bolder and more modern depiction of the Letshego tripod.

    Job Summary
    Key Responsibilities
    Requirements
    How to Apply

    Job Summary

    Type: full-time
    Location: Harare
    Category: Finance
    Closing Date: 2026-05-20

    Key Responsibilities

    Collect and analyse data to support reporting and decision making.
    Maintain databases (for all ALM needs) meeting all elements of data management (timely, accuracy, reliability etc.).
    Develop and prepare financial reports that analyze subsidiary and Group level balance sheet, profitability, currency risk, liquidity risk, market risk and interest rate risk.
    Drive automation of ALM reports.
    Assist management in making informed decisions regarding asset and liability. strategies, pricing and risk management.
    Assist with the Group’s liquidity and funding management.
    Quantify, analyse current and planned levels of risk exposure. Daily, weekly and monthly reporting of exposures both at LAHL and Group level.
    Contribute towards drafting of ALM Polices and Procedures for the Group and subsidiaries.
    Funding Planning for the subsidiaries and the Group (periodic forecast of funding and liquidity needs).
    Forecast Group and subsidiaries Cost of Funds.
    Assist with the Group’s interest rates risk management.
    Quantify, analyse current and planned risk exposures.
    Periodic liaison with the Finance teams to ensure the correct risk profile is booked. Ensure compliance of all intercompany transactions.
    Contribute towards drafting of Interest Rate Risk Policies and Procedures for the Group and subsidiaries.
    Assist with the Group’s currency risk management.
    Quantify, analyse current and planned risk exposures.
    Periodic liaison with the Finance teams to ensure the correct risk profile is booked. Ensure compliance of all intercompany transactions.
    Contribute towards drafting of Currency Risk Policies and Procedures for the Group and subsidiaries.
    Assist with the Group’s debt management.
    Ensuring debt is recorded accordingly. Periodic liaison with the Finance teams to ensure the correct accounting.
    Prepare Trade Confirmations and Pricing Supplements.
    Prepare any required documentation for debt.
    Building the Funds Pricing Curve for the Group and subsidiaries
    Contribute to the Group Pricing Committee
    Build analytics that ensure macro-economic forecasting across the Group markets
    On a weekly basis share market updates in each of the countries that the Group operates in.
    Maintain macroeconomic variables database.
    Contribute towards all treasury activities as may be required.

    Requirements

    KnowledgeExperience in a multinational or multi-market environment is highly desirablecash management, financial risk management, and treasury operations.
    Proficiency in financial analysis and financial modelling
    Excellent communication and interpersonal skills
    Strong attention to detail and ability to work under pressure
    Proficiency in treasury management systems and financial software.
    Analytical Thinking: Ability to analyse financial data and identify trends, risks, and opportunities.
    Problem-Solving: Proactive in identifying issues and developing effective solutions.
    Communication: Clear and effective communication with internal and external stakeholders.
    Team Collaboration: Ability to work effectively in a team environment and collaborate with colleagues across different markets.
    Adaptability: Flexibility to adapt to changing market conditions and regulatory environments.
    1 – 2 years working experience in treasury, finance or accounting roles.
    Bachelor’s degree in Finance, Accounting, Economics, or similar related field.
    Certifications ACCA, CIMA, CFA, ACI dealing certificate added advantage.

    How to Apply
    To apply, please visit: letshego.seamlesshiring.com
    About the CompanyLetshego Holdings Limited is a microfinance holding company with its headquarters in Gaborone, Botswana and is listed on the Botswana Stock Exchange (BSE). Letshego is a Setswana word meaning “Support”.Website: https://www.letshego.com/botswanaView all jobs at this company →

     

  • MANAGER (ANALYTICS)

    Job Summary Support the delivery of automated customer insights and analytics across core banking divisions, enabling fact-based decision making. The Manager translates data into standardised reports, dashboards, and actionable recommendations, while supervising the day-to-day work of the analytics team under the direction of the Group Head of Digital and Data. About Company Letshego Holdings Limited https://www.letshego.com Letshego is a Setswana term meaning ‘support’. At Letshego we provide financial support to our customers. Our new brand mark is a stronger, bolder and more modern depiction of the Letshego tripod.

    Job Summary
    Key Responsibilities
    Requirements
    How to Apply

    Job Summary

    Type: full-time
    Location: Harare
    Category: Data Science & Analytics
    Closing Date: 2026-05-20

    Key Responsibilities

    Manage the end-to-end delivery of analytics outputs, including reports, dashboards, and ad hoc analyses across business units
    Develop and maintain automated monthly and quarterly reports providing key customer and product insights to support fact-based decision making
    Ensure data accuracy, consistency, and timeliness across all analytics deliverables
    Support the translation of key customer insights into actionable recommendations that improve customer experience
    Supervise and mentor Data Analysts and Junior Data Scientists within the team, providing day-to-day direction and quality oversight
    Support the Group Head in developing and executing a talent development plan for the analytics team.
    Conduct regular performance check-ins and contribute to team performance reviews.
    Maintain and optimise analytics infrastructure including dashboards, reporting pipelines, and data visualisation tools.
    Support the assessment and onboarding of new datasets, data collection tools, and analytical platforms.
    Ensure compliance with Group data governance standards, data quality principles, and security requirements in all analytics work
    Build and maintain working relationships with business stakeholders across divisions to understand analytics needs and priorities.
    Present insights and recommendations clearly to both technical and non-technical audiences.
    Collaborate with cross-functional teams on analytical projects and initiatives across the Group.
    Identify and implement improvements to analytical processes, tools, and methodologies.
    Stay current with developments in data analytics, visualisation, and digital banking trends in the African market.
    Contribute to ideas generation for research and development within the analytics team
    Support the Group Head in responding to business development opportunities and internal project requests.

    Requirements

    EducationBachelor’s Degree in Computer Science, Mathematics, Statistics, Econometrics, Data Analytics, or a related quantitative discipline.
    Postgraduate qualification or coursework in Data Analytics, Data Science, or Business Intelligence will be an advantage.
    Experience5 Minimum 4-6 years of experience in an analytical or data-focused role.
    At least 2 years in a supervisory or team lead capacity.
    Proven experience translating large datasets and relational databases into actionable business insights.
    Experience developing and maintaining automated reports and dashboards.
    Experience implementing data collection tools or digital survey instruments for customer data.
    Exposure to advanced analytics programmes or data science environments.
    Experience in a banking or regulated financial services environment will be an advantage.
    Certification in Data Analytics, Business Intelligence, or a relevant data platform (e.g. Google Data Analytics, Microsoft Power BI, Tableau Desktop Specialist) is preferred.
    Solid knowledge of data analytics and visualisation tools including Python, R, SQL, SAS, Tableau, or Power BI
    Good understanding of customer insights as part of digital and business strategy
    Awareness of digitisation trends in Africa and the broader banking sector
    Understanding of retail and digital banking customer behaviour and market trends in Africa
    Familiarity with data governance frameworks and data quality standards

    How to Apply
    To apply, please visit: letshego.seamlesshiring.com
    About the CompanyLetshego Holdings Limited is a microfinance holding company with its headquarters in Gaborone, Botswana and is listed on the Botswana Stock Exchange (BSE). Letshego is a Setswana word meaning “Support”.Website: https://www.letshego.com/botswanaView all jobs at this company →

     

  • TRANSACTION PROCESSING SPECIALIST

    Letshego Financial Services Botswana. Letshego is a Setswana term meaning ‘support’. At Letshego we provide financial support to our customers. Our new brand mark is a stronger, bolder and more modern depiction of the Letshego tripod. Job Summary The primary responsibility of this role is to process transactions within the agreed Service Level Agreements and ensure that they comply with internal policies and procedures.

    Job Summary
    Key Responsibilities
    Requirements
    How to Apply

    Job Summary

    Type: full-time
    Location: Harare
    Category: Banking
    Closing Date: 2026-05-20

    Key Responsibilities

    Process treasury operations transactions, including settlements and confirmations of treasury deals; manage communication with counterparties and maintain and monitor the treasury settlement diary.
    Process customer receipts, early settlements, refunds, bulk repayment files, write-offs, disbursements, and Card and Wallet-related financial transactions within agreed Service Level Agreements (SLAs).
    Review customer receipt and Card/Wallet transaction instructions and confirm that funds have been received or settled with banks and payment service providers prior to processing.
    Ensure post-processing reports reconcile accurately to transaction instructions received from country operations, including Card and Wallet transaction files.
    Process customer settlements and close accounts, including Card and Wallet-linked accounts, within the quoted validity period.
    Prepare and submit payment requests to the Payments team, including settlements relating to Card and Wallet operations, in line with approved mandates and controls.
    Create and maintain internal customer profiles (staff, suppliers, Card and Wallet partners, and stakeholders) to support AML screening and compliance requirements.
    Liaise with banks, payment service providers, and Card and Wallet partners to investigate and resolve discrepancies related to unidentified receipts, failed transactions, or settlement variances.
    Research, investigate, and resolve customer queries relating to receipts, settlements, and Card and Wallet transactions within agreed SLAs.
    Correspond with banks, payment service providers, Card and Wallet partners, and internal departments to resolve transactional queries timeously and within SLA.
    Prepare accurate ad hoc, daily, and monthly transactional reports, including Card and Wallet activity, settlement, and exception reports.
    Support month-end close activities by preparing reconciliations and providing requested information related to treasury, transactional, and Card and Wallet accounts.
    Provide complete and accurate supporting documentation for internal and external audits, including Card and Wallet transactions, and ensure audit queries are resolved timeously.
    Maintain accurate, complete, and auditable historical records for all treasury, transactional, Card, and Wallet activities.
    Identify, document, and escalate unresolved exceptions, discrepancies, and operational issues relating to Card and Wallet operations to the Transaction Processing Supervisor and relevant management teams.
    Identify opportunities for business process improvement, automation, and control enhancement across transaction processing and Card and Wallet services to improve efficiency, accuracy, and service delivery.

    Requirements

    The candidate must have a minimum Accounting/ Finance/ Business degree, AAT or equivalent.
    A minimum of 3 years’ experience in a Business Support, Accounts Payable or similar relevant experience
    Banking experience is advantageous
    Certification to a Finance / Accounting professional body advantageous
    Knowledge of financial systems and core processes
    Knowledge of developing reports and carrying out administration with TBBC
    Knowledge of new technologies and a willingness to learn and develop
    Technical knowledge to prioritize and manage the resolution of system issues
    Working knowledge of ITIL Service Management
    Excellent communication skills both written and oral
    Exceptional User Service skills
    Demonstrated ability to create strategies and execute on those strategies.
    Organisational and prioritization skills with the ability to handle multiple tasks and/or projects at one time

    How to Apply
    To apply, please visit: letshego.seamlesshiring.com

     

  • FINANCIAL TRANSACTIONAL SERVICES

    Job Summary This role is responsible for providing professional, customer-focused, efficient, and effective financial transactional services to various LFSB stakeholders. A key success factor is ensuring that appropriate financial controls are applied in the processing of all transactions, so that all incoming and outgoing transactions are handled accurately and in compliance with applicable policies and relevant accounting standards. The primary responsibility of the role is to process financial transactions within agreed Service Level Agreements (SLAs), while ensuring full adherence to internal policies, procedures, and control requirements. In addition, the role will support the Card and Wallet programme by assisting with related transactional processing, reconciliations, and control activities. Letshego Financial Services Botswana. Letshego is a Setswana term meaning ‘support’. At Letshego we provide financial support to our customers. Our new brand mark is a stronger, bolder and more modern depiction of the Letshego tripod.

    Job Summary
    Key Responsibilities
    Requirements
    How to Apply

    Job Summary

    Type: full-time
    Location: Harare
    Category: Finance
    Closing Date: 2026-05-20

    Key Responsibilities

    Processing of treasury operations transactions, settlements and confirmations of treasury deals, communication with counter parties, maintenance/ monitoring of the treasury settlement diary.
    Process customer receipts, early settlements, refunds, bulk repayment files, write-offs, disbursements, and Card and Wallet-related financial transactions within agreed SLAs.
    Investigate, research, and resolve customer queries relating to loan accounts, Card and Wallet transactions, and payment discrepancies within SLA.
    Liaise with banks, payment service providers, Card and Wallet partners, and internal departments, and respond to operational and transactional queries within SLA.
    Produce ad hoc, daily, and monthly reports, including treasury, transactional, and Card and Wallet performance and exception reports.
    Support month-end closing processes, including preparation of reconciliations and provision of information related to treasury, Card, and Wallet transactions as required.
    Provide accurate and complete supporting documentation for internal and external audits, including Card and Wallet transactions, and ensure audit queries are resolved timeously.
    Maintain accurate, complete, and auditable historical records for all financial, treasury, Card, and Wallet transactions.
    Identify, monitor, and escalate unresolved exceptions, breaks, and operational issues relating to treasury, transactional, Card, and Wallet activities to the relevant management team.
    Identify opportunities for business process improvement, automation, and control enhancement across operations, including Card and Wallet transaction processing.
    Perform any other duties that may be assigned by management from time to time.
    Transaction Monitoring: Monitor transactions, including Card and Wallet activity, for potential fraud, errors, or unusual behaviour, and report suspicious transactions in line with internal policies and regulatory requirements.
    Reconciliation: Perform regular reconciliations of bank accounts, general ledger accounts, Card and Wallet settlement accounts, statements, and reports, and resolve discrepancies timeously.
    Compliance: Ensure adherence to applicable regulatory requirements, internal policies, procedures, and accounting standards relating to treasury, transaction processing, and Card and Wallet operations.

    Requirements

    Bachelor’s degree in accounting/ finance/ business degree, AAT or equivalent.
    A minimum of 5 years’ experience in a Business Support, Accounts Payable or similar relevant experience
    Banking experience is advantageous
    Certification to a Finance / Accounting professional body advantageous
    Knowledge of financial systems and core processes
    A strong understanding of core banking systems, customer access channels and experience across diverse geographies.
    Sound understanding of banking services and operations
    Knowledge of developing reports and carrying out administration with TBBC
    Knowledge of new technologies and a willingness to learn and develop
    Technical knowledge to prioritize and manage the resolution of system issues
    Working knowledge of ITIL Service Management
    Excellent communication skills both written and oral
    Ability to effectively respond to inquiries from vendors, customers, regulatory agencies or auditors
    Ability to multitask and work in a high paced and high-volume transaction environment
    Exceptional User Service skills
    Demonstrated ability to create strategies and execute on those strategies.
    Organisational and prioritization skills with the ability to handle multiple tasks and/or projects at one time

    How to Apply
    To apply, please visit: letshego.seamlesshiring.com

     

  • CUSTOMER ENGAGEMENT SUPPORT

    A job vacancy have risen within Letshego Financial Services Pty Ltd , a subsidiary of Letshego Africa Holdings Limited summary for the role entails; To provide frontline outbound and inbound customer engagement support by following defined scripts, processes, and sales guidance to promote company products, collect information, respond to customer queries and provide a positive customer experience. The role focuses on consistent execution, accuracy and adherence to set procedures. About Company Letshego Financial Services Botswana https://www.letshego.com Letshego is a Setswana term meaning ‘support’. At Letshego we provide financial support to our customers. Our new brand mark is a stronger, bolder and more modern depiction of the Letshego tripod.

    Job Summary
    Key Responsibilities
    Requirements
    How to Apply

    Job Summary

    Type: full-time
    Location: Harare
    Category: Customer Service
    Closing Date: 2026-05-20

    Key Responsibilities

    Make outbound calls to existing and potential customers following approved scripts and guidelines.
    Support loan sales by clearly explaining product features, required documents, and next steps.
    Conduct follow‑ups on leads generated through campaigns, referrals, or database mining.
    Execute targeted sales and marketing campaigns as assigned.
    Respond to customer questions and provide basic information. Escalate complex queries to senior agents or supervisors.
    Maintain courteous, professional communication at all times
    Capture customer information accurately in CRM systems. Support data integrity efforts through correct tagging and classification.
    Assist in driving call centre service excellence through consistent, courteous communication.
    Identify and immediately escalate suspicious or fraudulent behaviour.
    Document all customer interactions in line with set procedures.
    Provide feedback on common customer issues to support process improvement.
    Uphold compliance with operational processes, KYC, AML/CFT guidelines and internal controls.

    Requirements

    Bachelor’s degree in Marketing, Business Administration/ Economics or similar field is advantageous
    Call center or telesales experience is advantageous
    COP (short term/long term)
    Call center or customer service certification (added advantage)
    Understanding of customer insights and analytics
    Understanding of product and customer lifecycle management
    Understanding of call handling protocols and customer interaction standards
    Proficiency with digital sales platforms and CRM systems
    Ability to identify and escalate potential fraud indicators
    Active listening and basic problem‑solving
    Efficient communication with colleagues for uniformity of products and procedures within the company
    Fluent in English and Setswana
    Ability to follow scripts and standard operating procedures
    Accurate data entry and attention to detail
    Excellent communication and interpersonal skills

    How to Apply
    To apply, please visit: letshego.seamlesshiring.com

     

  • CHIEF TECHNOLOGY AND DIGITAL OFFICER

    Mascom is looking for a seasoned Chief Technology & Digital Officer who embodies our values of service excellence, innovation, open and effective communication, integrity, teamwork and fun. The Chief Technology & Digital Officer will lead network planning & operations, information systems & digital initiatives and security management reporting to the CEO. Furthermore, the incumbent will be responsible for driving synergies from various initiatives both in network and information systems.

    Job Summary
    Key Responsibilities
    Requirements
    How to Apply

    Job Summary

    Type: full-time
    Location: Gaborone
    Category: Technology
    Closing Date: 2026-05-18

    Key Responsibilities

    lead network planning & operations
    lead information systems & digital initiatives
    lead security management
    driving synergies from various initiatives both in network and information systems

    Requirements

    seasoned Chief Technology & Digital Officer
    CV and certified copies of academic qualifications

    How to Apply
    If this sounds like you, please scan the QR code to learn more and submit your CV and certified copies of academic qualifications to recruitment@mascom.bw
    Data Protection Clause: By submitting this application, you consent to Mascom processing any information in a lawful manner they deem fit, in line with our recruitment processes, and to retaining it in our Talent Pool for future opportunities.
    Closing Date: 18th May 2026Please note: Only shortlisted candidates will be contacted.
    About the CompanyMascom Wireless is a pioneering telecommunications company operating in Botswana, having launched the nation’s first mobile network in 1998. As a leading mobile network operator in Botswana, Mascom offers a comprehensive range of services including voice, SMS, high-speed mobile data (2G, 3G, 4G, and 5G), and innovative digital solutions such as the MyZaka mobile money service. The company, primarily owned by shareholders including Econet Wireless and DECI Investments (linked to the Botswana Public Officers Pension Fund), has been instrumental in Botswana’s digital transformation. Mascom is known for being the first to introduce 5G technology in the country, maintaining a strong market presence and commitment to customer satisfaction.Lead Your Future.

    Website: https://www.mascom.bwView all jobs at this company →